Regent Petite France Hotel & Spa

We can well recommend this excellent hotel. From arrival to departure the staff were smiling and welcoming. Right in the heart of what is really such a small old town area the views are delightful. (Recommend junior suite facing water.) Room spotless, modern and bright. [The cost of breakfast is relatively steep if you have no desire for a large meal to start the day. There are small cafes nearby for the ‘petit’ dejeuner. We loved Potager.]

My Experience with Regent Petite France My first booking was under my wife’s name, but I never received the confirmation email. On July 19, when I wrote to the hotel, they replied that there was only one reservation under my name/email. Almost a month later – and only after my repeated follow-ups – they suddenly “found” the first reservation. When I requested a refund, the hotel completely ignored me. Only three weeks later – after I contacted my bank/credit card company – did they start replying again. And their final answer was simply that both bookings were “non-refundable.” This shows: They first denied the reservation existed. They ignored my refund request until I escalated the issue to my bank. Their reply came after three weeks, with no accountability, just hiding behind the “non-refundable” policy. In the end, I was unfairly charged twice for the same stay. The way this hotel handled the situation completely destroyed my trust in their brand.

Definitely a 10/10 for location and we had a room in the ‘annex’ with wonderful views of the canal. Nice best, good sized room and well appointed (modern). Parking not cheap (40/50 euros indoor/outdoor). It didn’t feel a particularly personal service (having come from hotel d’angleterre in Geneva it was a shock!) but it’s definitely a lovely hotel and decent value. I didn’t try breakfast or the spa, as out of time, but I did need to use my own pillow as the hotels wasn’t perfect. However that’s a minor gripe and it was a lovely stay

Very nice hotel. The rooms were clean, comfortable, and nicely decorated, making it easy to relax after a full day exploring the city. The staff provided excellent service, friendly, helpful, and attentive without being intrusive. The location is perfect, right in the heart of Strasbourg’s beautiful Petite France district, with easy access to shops, restaurants, and the famous cathedral. Overall, it was a wonderful experience, and I would definitely consider staying here again on my next visit! :-)

The absolute highlight of our trip and this hotel was Fatya - she completely made our stay. We have never experienced such genuine warmth and kindness. Our daughter Olive has autism and completely 'imprinted' on Fatya who was utterly delightful with her, letting Olive 'help' her with her work and showing her around the hotel. Every time we returned back to the hotel, Fatya would give Olive a big hug and ask her what she'd been up to and they are now lifelong friends! Our daughter cried all the way home - she was devastated to leave. The staff at this hotel are second to none, they made our entire weekend so memorable and the attention to detail is phenomenal.