Ajwa Hotel Sultanahmet

This review is about the Clock House, a AJWA Home part of AJWA Sultanahmet. The house is about a 10 minute uphill walk to the main hotel where you check in/out and the facilities there are available for your use. An on demand shuttle is provided to transport you between the hotel and house. Check in was quick and the concierge whatsapp number was shared. The concierge team was very prompt in attending to queries and requests. The house has 4 levels. Basement with kitchen/dining room, bathroom with toilet, tub and sauna for 4. Ground level dining room, king bedroom with attached shower and toilet, and powder room. First level with king bedroom with attached shower and toilet, twin bedroom with attached toilet. The roof level was a glass covered living room and open terrace. All levels were connected by a spiral staircase. Every room had beautiful carpets (they appeared to be available for sale because they had price tags attached). It was very spacious and comfortable. The partial view of the sea from the terrace during sunset was a wow. The house was equipped with an advanced electronic control system controlling the lights, climate, blinds and even underfloor heating. There were also small details where every hand, face, bath towel and bath robe was kept in its own cloth bag with the description embroidered on it. Toiletries were branded Molton Brown. The water pressure in the showers were good and the beds were comfortable. Every room was provided with a reading lamp and vanity mirror. The sauna was a real treat after a long day sightseeing. Wifi signal was good and fast enough for streaming. There were 2 TVs - in the ground level living room and roof level living room. There were many TV channels but only 1 English language channel appeared to be available. The kitchen had a fridge dishwasher stove and tea coffee maker. Bottled water was amply replenished upon request. (A dozen 750ml bottles appeared upon request).  The hot breakfast buffet changed daily and hot a la carte eggs, crepes and pancakes were available. The concierge arranged walking tour of Sultanahmet and van tour of Istanbul were informative and breathtaking. Every staff member was kind and warm. Overall it was a good and unique stay despite some minor issues.  The house was located in a slightly run down neighbourhood and had a pile of building debris next to it (albeit hidden by a carpet grass wall). Taxi and Uber drivers had difficulty finding it and we often had to figure out which end of the road the house was on for pick up and drop off. Motorcycles belonging to residents or guests of other hotels adjacent would be parked along the perimeter of the house. All the sinks in the toilets except basement bathroom were small and so facial toiletries had to be set on the dressing table outside. Toilet seats in two toilets were wobbly. Control panels for the sauna and underfloor heating in the toilets had the wrong date/time. The underfloor heating for the roof level was not operational. The spiral staircase posed a challenge when bringing up luggage so they were left on the ground level. I am sure the staff would have helped to bring them up but we did not want to trouble them. Visited the hotel gym but did not use it because it had limited strength equipment. Dumbbells maxed out at 12kg and it had a single cable machine of an unfamiliar design. For cardio there was an elliptical,  treadmill and cycle.

Gorgeous hotel in the thick of the action with superlative staff throughout. We could not have been more delighted with our AJWA Sultanahmet room, but what really makes this hotel is the standard of management and staff and their true commitment to perfect Turkish hospitality.

AJWA Sultanahmet blew us away. The décor is stunning: every corner feels like a piece of art. The staff went above and beyond, anticipating our needs and making everything effortless, from airport pickup to a private city tour to even offering a pillow menu. A truly exceptional stay in the heart of Istanbul. Highly recommend!

Perfect location,very stylish and refined rooms,super clean,all you need and more,incredible staff doing all they can to please you from doorman to housekeepers,waiters,concierge,receptionist etc… outstanding service,amazing staff. They want to make your stay the most beautifull and most unforgettable.Excellent dinner in restaurant on roof top with nice views of that magic city,very nice breakfast. Interior design of reception,hall,rooms very stylish,superb bathrooms.We wish we could have been staying longer but we ll definitely come back to the Ajwa Sultanahmet.Amazing city Istanbul extraordinary people.Thank you for that magic stay.Christine & Family

We were recommended to stay at this hotel by friends who stayed previously and we were so glad we did! The location is excellent in the old town near to all sightseeing spots, Grand Bazarre for shopping, restaurants etc The hotel decor is stunning in authentic Turkish style and the staff were the most helpful, friendly and obliging we have ever had the pleasure to experience. Can’t recommend this hotel highly enough.