Our stay was absolutely disappointing, and how the staff and later the Director of Guest Relations handled my concerns was simply offensive. Before our stay, my wife called the 855 to request add-ons to lodging since it was my birthday weekend. The representative said the add-on I requested was not available even though it was included on the resort’s website. Why do you offer add-on on your website which are not available to your guests? When we checked in, the staff at registration was clueless about the resort’s amenities and offerings. We was specifically asking about ticket discounts to ski at Mt. Bachelor and the staff had no idea what I was talking about. We explained this was advertised on the resort’s website and in my confirmation email received from the resort. Again, clueless and no help at all, and really frustrating to deal with. We also asked things I could do with my children and her only response was the pool – nothing more. Please educate your staff about the resort’s offerings and the surrounding area. Our heater broke down and we had no heat overnight. My son, who was sleeping downstairs, had to move upstairs with us because the lodge was freezing. Luckily, the heater was fixed in the morning. During our 4 nights stay, we only asked once for housekeeping. When they came, they failed to make any of the beds. We are not talking about changing sheets – the beds were simply not made. What is the point of asking for housekeeping if a basic service is not met? The last issue which was the most concerning and offensive part of our stay. Our rental car broke down after a day of skiing at Mt. Bachelor. The only reason we called the resort was the website offered a shuttle service. The staff answering the phone at first said, we missed the shuttle at 4:00 pm. We explained AGAIN we were stuck on the mountain with small children and asked if it was possible for another shuttle service. Her next response was “we will charge you $30 per person.” The whole part of we are stuck on a mountain with small children did not register with her. In response, we said we don’t care how much it costs, we need help please. Her response was she would need to check and call me back. In the interim, she gave me a number of a town car company that she expected me to call on a late afternoon of Easter Sunday. Really? we did not hear back from her on whether another shuttle was possible and ended up hitching a ride from Mt. Bachelor’s employee bus, whose driver was kind enough to help my wife and my children. The next day we raised all of my concerns regarding our stay with the Director of Guest Relations, who listened and took down my name and number and said he would investigate the matter and call me. He called the next day and left a VM saying the staff followed the “policy” when responding to my concerns about shuttle services and that “we will not provide you any compensation.” After hearing this man’s VM, we were angered and offended at how he failed to respond to our concerns. We NEVER asked for compensation or expected one. Furthermore, he completely ignored all the other concerns we raised about my stay and simply stuck to the issue of the shuttle service. Honestly, all we were looking for was a simple “I am sorry for the inconvenience, and we will do better.” Nothing more. Yet, at no point during my discussion in person or in his VM did we hear this. Absolutely upsetting and disappointing with the way things were handled, and we feel there was bias on how the resort responded to my concerns.

Stayed at this resort for the first time and it was an enjoyable weekend. Stayed in a king lodge suite...beautiful room with gas fireplace and very comfortable king size bed. Enjoyed eating and having drinks while listening to live music at the lodges restaurant The Crows Nest...we will definitely be back this summer when we can spend more time enjoying many of the fun things to see and do that are offered at this immense property!

Recently came out to Sunriver for business and had an amazing visit. The Golf Professional staff is top-notch, the Pro Shops are filled with awesome product, and the golf courses are all first-class. The lodge room was very cozy with a loft bedroom and nice amenities. The workout facility had everything you could need. Ate at 3 different food outlets and they did not disappoint. Will definitely be back here around the holidays with the family for the awesome holiday festivities they put on. Thank you to Golf Pro's Mark, Josh, & Chris for making my stay unforgettable!

Nice location nestled in the woods. Near many fun activities and Bend is only minutes away. Beautiful trails that connected the areas. Enjoyed the on site dining. Easy to access many fun amenities. Loved the in room fireplace and deep soaking tub. Plus all the extra pillows were welcome for extra comfort for relaxing.

Great service wonderful place to just relax I highly recommend it it is a place for all ages. Everyone has a big smile a Genuine smile like the toilet. Jobs. So overall, I give it minute ten out of ten looking forward to my next stay and hope it is going to be soon