Great Fosters

Appalling lack of empathy during a family crisis I booked a room at this hotel to celebrate a special anniversary. Tragically, a serious and deeply distressing family emergency forced me to cancel at short notice. I’m not going to share the details here, but it was a situation no one would ever want to face. While I understand the cancellation fell outside the standard policy, I wasn’t asking for a refund — just a chance to reschedule. Given the gravity of the circumstances, I expected at least a shred of human understanding. What I received instead was a cold, robotic response and a complete lack of empathy. The person I spoke with was condescending, dismissive, and seemed more interested in quoting policy than offering any form of support or flexibility. Every effort I made to explain the seriousness of our situation was met with a rehearsed “rules are rules” attitude — no compassion, no willingness to help. At one of the worst moments of our lives, this hotel failed to show even basic decency. For a business that presents itself as high-end and customer-focused, the way I was treated was disgraceful. It might be a nice-looking place on the surface, but after this experience, I wouldn’t stay here if it were the last hotel available.

Building special . Staff obviously untrained but doing thier best . Cheap wines bad choice of beers . Bar more like a harvester than a 4 5 hotel. Decor modern pictures not in keeping .rugs cheap and not in keeping .years ago Proper oriental rugs and carpets and paintings all in keeping .to sum up great look from the outside done up on a very low budget inside

the grounds are fun, It is convenient to Ascot and Heathrow. The personnel are very helpful. Mostly the restaurant is excellent. There are new young creative chefs and they really are having fun and taking pride in their work. No dissappointments.

So disappointed by the majority of the employees. We arrived later in the evening and expected a warm welcome and smooth check in. It was anything but. We were met by a very unwelcoming man who left us standing at the reception whilst he battled with the computer. We had to tell him our names at least 5/6 times and he was getting more irritated each time he asked as if it was or fault. Then taken to our room and was given another guests room keys so had to wait in the dark and rain whilst the porter went to get the correct keys If I thought it was a one off I was wrong as the morning staff when I checked out were as unfriendly and uninterested.

This hotel looks like it has been neglected for quite some time. The staff are trying, but are woefully off the mark. It took 15 minutes to get a drink at the bar, with no one in front of me! 2 bottles of beer shouldn’t take that long. And £18 for the privilege. We were here for a wedding, and the ac was non existent. The groom was nearly passing out when saying his vows, mopping his sweat on camera. The rooms were bang average for £350 per night. The breakfast was ok, with a tasteless black pudding, luke warm sausage and something that resembled bacon. I had to ask 3 times for the toast, and based on this, went into the town for a Starbucks for coffee. Some of the wedding guests stayed locally for a lot less, and I think they had a much better experience. To be honest, the actual grounds etc should be incredible, but are clearly in need of some investment, as the hedges etc are overgrown in places. Whilst sitting outside , we were constantly dive bombed by wasps. My mother in law was asked to leave a table she had reserved for coffee the next morning, therefore having to sit in the direct 30 degree sun. They lost the cover to the brides dress, ate half the wedding cake, and generally fell short in every department. All in all a terrible experience. Do not waste your money. We have stayed at SLH before, and I would imagine this will be taken away imminently. So bad