Great Fosters

Arrived at the hotel at 1:30pm as checkin was not until 3pm we sat in the bar and waited. Looking around the staff seemed flustered, stressed and any requests felt like a bit too much trouble. At 3pm went to check in and was told the room was still not ready. Only then were we allowed to use the facilities I.e outdoor pool.(would it have been too much trouble to offer this at 1:30pm?) we were told they would find us when the room was ready. At 6pm still no sign of staff so went to reception to check in, thankfully the room was ready and the staff acknowledged the delay by providing us with a late check out. We were also informed at check in that the restaurant was fully booked so would have to go elsewhere for dinner. Upon being show to the room 2 air con units were available, these were both turned on whilst we went for dinner but upon returning to the room it must have been in excess of 45 degrees. This made sleeping incredibly difficult. At midnight the fire alarm went off, followed by 2 hours of wedding guests shouting outside the front of the hotel. Meanwhile the temperature in the room was inhumane. This hotel advertises air con but this should be removed from the website! The children swimming times state on the website 8-10am however children were in the pool all day. Beware if you are booking a spa day as it won’t be as relaxing as you want! Upon check out the staff didn’t even ask how the stay was. Probably because they had received so many complaints from other visitors. Really disappointed overall. So many simply things could have improved the stay very dramatically.

Location and grounds fantastic. Staff are very attentive. Would go back for a spa weekend

We wanted to stay at an Estate Hotel close to Heathrow for the end of our stay in England. So happy we found Great Fosters! Part of the buildings were built in the 1500s and they have been beautifully crafted to keep the charming atmosphere of old while being able to use modern amenities while staying there. The grounds are absolutely stunning, as we stayed at the beginning of May. We could not help but have beverages by the ponds in back by the cocktail lounge, as well as wander through the grounds, on a daily basis. Every day we found a new lovely place to explore. In addition, the room we stayed in was beautifully appointed and very clean. The staff was AMAZING! We ate breakfast there every morning and had 2 evening meals in the lounge and 1 evening in The Grill. All of the food was quite good. The staff, in every area of the hotel, were friendly, professional, helpful and went out of their way to ensure a lovely stay. I accidentally left a couple of items behind and the hotel reached out to see if I would like them shipped to me. What great service and follow-through, as well as honesty by the staff! Cannot recommend this hotel enough!

We chose to spend my partner’s special bday weekend at this lovely property. Everything from site checkin, the room experience, ambience at the property, culinary experience and the staff we engaged with was FIVE STAR. These guys are defining what good customer focused service means. If you get a chance do upgrade to one of their historical suites - we experienced the charming Queen Anne suite!

We had a tough day so wanted to stop in for a drink. We recieved such warm welcoming personalised service from Ed at the cocktail bar. He didn't push to found out the situation he just have us the best service we've had in ages. He was kind of enough to get us a table for dinner towards the end of service. We were then equally impressed with two wonderful waiters who, despite us being very late, treated us amazingly. Big thanks to everyone! Also we need to find out what wine we had with our steak as it was fantastic!