Great Fosters

We had such a memorable stay at Great Fosters and would highly recommend it for families, couples, or business travellers. Its location is perfect – close to Windsor, Surrey, and just a short drive from Heathrow, making it a wonderful countryside escape or stopover before a flight. We stayed in the Nursery Suite in the main house, which was exceptional. Every space we explored was beautifully styled, and the grounds were immaculate – clearly cared for with great pride. The service was a real highlight. Both Adam and Lewis went above and beyond to make our stay comfortable, sharing fascinating insights into the history of the property. Lewis in particular spoke so warmly about his team and training, and it really showed in the attentive, seamless service we experienced. Food and drink were excellent, with a wide choice on the menu and fabulous cocktails and mocktails. We dined at the Estate Grill, but loved that there’s also a relaxed bar menu and fine dining option – perfect for different occasions. Afternoon tea in the gardens is firmly on our list for our next visit. The pool was beautifully heated, even after a rainy September day – a treat for us as a family. While the poolside facilities could benefit from an off-season refresh, it didn’t take away from our enjoyment. As someone who shares family travel experiences on Instagram (@lk_boltwood_travels), Great Fosters ticked all the boxes for a grown up trip with the baby in tow– a stunning historical property, exceptional service, and a true sense of escape. We left feeling relaxed, cared for, and already planning our return.

Myself & my husband expected a relaxing and enjoyable stay but unfortunately, it was anything but. From the moment we arrived, the staff were rude and dismissive, often responding with sarcasm rather than helpfulness. It felt like we were an inconvenience whenever we asked a simple question, and no one ever seemed to have any answers. Breakfast was complete chaos. There was nowhere to sit, the area was overcrowded, and our order was completely messed up. No organisation or apologies, just more frustration added to the list. Overall, this stay was incredibly disappointing. For the price we paid, we expected far better service and a more welcoming atmosphere. Would not recommend.

NOT SAFE FOR HUMANS OR DOGS. AWFUL PLACE. AWFUL SERVICE. To cut a long story short, the hatch of the attick fell down (if it had hit someone, esspecially elderly would have caused serious harm). When it fell, it had a hotel wash cloth in it, as it has obviously happened prior. The sound was so frightening as it smashed off the glass, our dog ran out of the room and onto the m25 which the ‘?DOG FRIENDLY?’ Hotel backs onto. You will be able to figure out what happened then. The hotel staff didn’t do anything to support, there was one member of the team who helped for about 10 minuets on a golf buggie but didn’t search the grounds only the places he could get to on a buggy. They couldn’t check CCTV either for some reason. The next afternoon less than 24 hrs after the night of hell at this awful hotel, we receive a call ‘are you ok? Aw sorry. Well the reason I am calling about a £97 bill left outstanding’…. Zero compassion and disgusting timing. Not only this but we only had 4 drinks! Little did we expect Luke Jefferies the hotel manager to get back to us and say that we were basically lying, and the hatch couldn’t have fallen down, it couldn’t possibly have fallen down because it was checked afterwards by the site team and there were no issues… ???luckily we had taken a picture with time and date ! He then tried to suggest the dog should have been on a lead (IN THE ROOM?) and that the dog did not look distressed when running to the m25?…. Baffled. The door was open as we were leaving for dinner, freak timing that it happened to be open as the hatch came crashing down. And to top it off, they refused to give us a refund!

One should have been forewarned when phone and physical reception staff treated one with dismissive disdain..... The room was habitable... but the floor was dirty There were leftover open bottles of water and milk in the fridge ... about which, when reported.. the reception staff simply were not bothered to be remotely concerned.. "we'll tell house keeping" Expressed, such that one knew, that outcome was unlikely. The Michelin 1 star resturant was another matter How did they manage that contrivance. The service was apalling and lackadaisical... i dont blame the kids who were serving and waiting. They just had not been trained by the establishment. The dining room was cold...no heating apparently... Sole came cooked to a barely acceptable level... but with no lemon... 7 minutes passed and I finally had to go into the kitchen area to beg someone for same... What came out was sliced lemon fron the bar.. I asked again for "wedges"... and was given halves.. You can put a hefty premium on wine when food and ambience is magnificent.... In this case the wine was ridiculously overpriced.... I didnt dare take breakfast Overall. Acommodation and resturant poor!!!

We spent close to £20,000 on our wedding at this venue, and I can honestly say it was one of the most disappointing experiences of our lives. What should have been the happiest day was overshadowed by multiple service failures, poor organisation, and rude staff. Issues included watered-down drinks that were left sitting out, shortages of the agreed reception drinks, rude and inexperienced staff, safety issues with faulty equipment in the rooms, and a complete lack of accountability on the day. Guests raised concerns directly to staff but nothing was properly dealt with, leaving us embarrassed and stressed on our wedding day. To make matters worse, when we raised these concerns afterwards, Luke Jefferies handled our complaint appallingly. Rather than listening, he dismissed every issue, suggested CCTV disproved our lived experience, and even implied we were lying. His response was cold, defensive, and completely unprofessional. At no point did he take responsibility or show genuine care for the fact that our wedding day was ruined. For the amount of money we spent, we expected professionalism, care, and accountability. Instead, we were left with lasting disappointment and an insulting response. I would strongly urge other couples to think twice before trusting this venue with such an important occasion.