Amora Hotel Jamison Sydney

Nice hotel and a great location only 10 minutes walk from harbour. A shame reception was a little unhelpful. Pool was good

Do it unlikely to see them people who was full of the gym was underwhelming and the prices for the food and room was high for what I experienced.

No complaints about this hotel! Friendly, welcoming staff, great breakfast, very comfortable room—but the location was the best feature! Walking distance to everything we wanted to see!

Lovely Hotel which is very clean. Good for business. Only issue is only two working elevators caused some delays.

We booked Amora Jamison Sydney for the end of our family holiday for its five-star rating and swimming pool. Unfortunately, our stay was defined by service failures, poor communication, billing errors, and blocked escalation paths. Room Readiness & Interconnecting Issues Despite confirming interconnecting rooms and an extra bed months in advance: Interconnecting doors were locked No additional bed for our child Multiple calls to reception, then over an hour later, when someone did arrive, we had to wait a further hour for an engineer as the door wouldn't open and so it went on... all of which caused significant stress with tired children and delayed our holiday plans. But that's not all! Pool Closure & Billing Error The swimming pool — a main reason we chose the hotel — was closed with no prior notification. Guests were supposedly emailed; we received nothing. After leaving, an incorrect $1,293.12 charge appeared on our card. We identified it ourselves; the hotel refunded it, but this highlights serious billing control failures. Complaint Handling & Escalation Failures Elizabeth Andrango, Assistant Front Office Manager, was rigid, dismissive, and inflexible in person, on the phone, and via email. When we tried to escalate to the General Manager, we were told he had left. Elizabeth was presented as the highest available management — forcing us back to the very person whose handling had caused frustration. Repeated requests for corporate escalation were refused. Bottom Line Partial refunds were issued, but they do not undo the service failures, stress, billing errors, or lack of real escalation. If you value responsive management, accurate billing, and true five-star service recovery, I would strongly reconsider staying here. I would welcome contact from Amora corporate to discuss this matter further.