Capella Sydney

The Capella Sydney manages to look both historic and brand new at the same time. Set in a sandstone building with presence, it’s been reimagined with a modern, timeless interior. Accented by excellent Aboriginal art in the common areas. The location is hard to beat with just a short walk to Circular Quay, restaurants and bars. Service was consistently excellent, with several staff remembering us and greeting us by name throughout our stay. The “Living Room” was a highlight: a space that feels more intentional than just a hotel lobby, especiall during the evening ritual of drinks and canapés. The Culturalists (concierges) were another standout; James, in particular, was incredibly helpful with bookings and recommendations. The spa delivered one of the best massages I’ve had, though the steam room was more polite mist than steam. Breakfast was very good, with quick service and tasty options, and the in-room dining menu was equally reliable. The room itself was comfortable and well appointed, with small touches like Frette sheets and a Dyson hair dryer that made it feel like home. Overall, Capella Sydney is a hotel I’d gladly return to.

Having stayed at few other Capella hotels before (Singapore, Ubud, and Bangkok), I decide to stay at Capella Sydney this time. It was a short 2 nights holiday trip. The hotel did have great location and amazing decor. Located inside a heritage listed building, the hotel interior provide an amazing complement for the exterior. Service was good especially the Culturist team at the Living Room.. Manage to try the Auriga Spa and Brasserie 1930 during the stay. The Spa was amazing, unfortunately, the restaurant was too pricey for the offering. Would love to give a 5 star review but sadly there are few nagging issues during the stay. First, the Living Room. Beautiful place, nice place to hang around, but during evening tipple, the lounge was packed and the staff need to put guests in random seat or reject them altogether. Second, Capella Discovery elite benefit room upgrade entitlement. Booked Skyline room as Discovery Titanium. I was told during the check in that they only upgrade elites to Skyline room and no further upgrade is possible if Skyline room was booked. It doesn't seems to follow its own terms and condition. (from Capella Discovery own t&c : Rooms upgrades exclude multiple rooms, residences, villas and specialty suites.) While I did get upgraded to Skyline Suite for the stay, the reception keep remind me that it was a one time exception and it because the stay was my first stay there. I believe management need to address this issues. Other than those, the stay was perfect. As for return visit, I guess if the property doesn't want to value their own loyal customers, I would stay at other hotel that value loyal customer more next time.

We travel a lot throughout the world for business. The Capella Sydney provides the very best service that we have experienced. While the hotel does not have a view (unlike some others), the location is perfect for our meetings and also for access to a wide variety of restaurants etc (both formal and casual). Now that we’ve discovered the Capalla, a work trip is something to look forward to.

Hands down the best city hotel in Australia! Outstanding service, very well appointed rooms and excellent food. The building is stunning.

Having stayed in a lot of five star hotels around the world, none compare to Capella Sydney. Excellent service, excellent food, beautiful rooms, beautiful design and great location. Turn down service every night with an amenity to match. Delicious room service. Don’t hesitate. Just book. Well done Capella Sydney!