Capella Sydney

Anyone who stays here must surely give it 5 stars - despite the couple of issues - because what it does well, it does exceptional. The staff. Easily the best customer service staff I’ve ever been with anywhere in the world. Trained to absolute perfection. The ambience and the decor. Beautiful. Just beautiful. Food quality. Outstanding. Cleanliness. Impeccable. Perfect. Amazing. So all the above is above 5 star. So then the small issues cannot reduce it below 5. My little niggles? The taps to turn on the shower are right inside the shower itself so you get wet with cold water every morning when you turn the shower on. Not well designed that. The bath. The bathrooms are well appointed but modest in size. There’s a blooming big bath there which is simply out of place in a small room and gets in the way of just about everything. Were I the boss here, I’d take most of them out and give customers the booking option of with or without a bath. Most don’t ever use one anyway. Take the bath out and the room would be materially better. Hugely so. Turn function into opulence.

Capella Sydney and their indefatigable team have genuinely added to a lovely stay in Sydney. Beeing portuguese, European and a architecture enthusiast, it was amazing to visit the enchanting heritage and the contemporary dynamics in Sydney. Capella Sydney certainly contributed to the charm of the experience. I was raised believing that we should spend more time praising than complaining, Capella Sydney earned our praise. We are deeply grateful to everyone at Capella: from the gentlemen at the doors to all the staff at Brasserie 1930, The Living Room, Aperture, Auriga and reception desk. I sincerely recommend!

Absolutely loved my stay. The hotel has a calm, luxurious feel from the moment you arrive. My room was spacious and beautifully styled, with one of the most comfortable beds I’ve ever slept in. Housekeeping was excellent, with thoughtful turn-down touches that made the stay feel really special. Breakfast was a highlight, with a well-stocked buffet and delicious à la carte options. I didn’t get to use the spa, but it looked fabulous, and the gym was very well equipped. The location is ideal – right in the CBD, just a short walk to Circular Quay. What impressed me most were the staff, who were warm, attentive, and clearly proud of the hotel.

I have visited Sydney many times and stayed in different hotels, but Capella truly stands apart. As a return guest, I’ve found that each stay only deepens my appreciation for the way this hotel blends heritage, elegance, and genuine warmth. The hotel cultural tours are a highlight. Luke’s humour, warmth, and passion brought the story of the building and its transformation vividly to life. I also joined tours on Sydney’s history and architecture, which were equally memorable and gave the stay a unique cultural depth. Several staff made this visit especially delightful: James, who kindly assisted me in preparing something special for a friend; Wendy from F&B, whose care and gracious attention enhanced my dining experiences; Nile from the bell team, always reliable with transport; and Jessie, a new culturist, whose friendliness stood out from the moment we met. Afternoon tea at Aperture was a delight for my family, adding to the sense of occasion. Together with thoughtful details throughout - from turn-down service to warm conversations - these moments made the stay deeply memorable. As someone who has worked in service myself, I know how much pride and morale matter. At Capella Sydney, that pride shines through in every encounter. A hotel of elegance, heart, and character - and one I will gladly return to again.

The Capella Sydney manages to look both historic and brand new at the same time. Set in a sandstone building with presence, it’s been reimagined with a modern, timeless interior. Accented by excellent Aboriginal art in the common areas. The location is hard to beat with just a short walk to Circular Quay, restaurants and bars. Service was consistently excellent, with several staff remembering us and greeting us by name throughout our stay. The “Living Room” was a highlight: a space that feels more intentional than just a hotel lobby, especiall during the evening ritual of drinks and canapés. The Culturalists (concierges) were another standout; James, in particular, was incredibly helpful with bookings and recommendations. The spa delivered one of the best massages I’ve had, though the steam room was more polite mist than steam. Breakfast was very good, with quick service and tasty options, and the in-room dining menu was equally reliable. The room itself was comfortable and well appointed, with small touches like Frette sheets and a Dyson hair dryer that made it feel like home. Overall, Capella Sydney is a hotel I’d gladly return to.