Crown Towers Sydney

Great standard of room, poor standard of service. Nothing makes up for bad service. There are plenty of nice 5 star rooms and hotels in the world but the best ones have a level of service and attention that sets them apart. This hotel doesn’t have that, and from what I can see never will. It has a frantic vibe and every request is hard work. We asked for a roll away bed for our son and the duty manager told me you have to pre order them. When I said that’s never happened to me in a 5 star hotel in australia or all around the world as we are frequent travellers he argued with me about how many rollaway beds a hotel stocks. I asked for a solution and he didn’t offer anything. This morning I asked for a late checkout and was rudely told absolutely no late check outs today rather than “I’m sorry sir we can’t offer anything today or you could offer an additional charge.” The way they speak to you on the phone is officious so suggest management remind them that the guests paying the premium rates for rooms are effectively paying their wages too and to treat guests with some respect. I wouldn’t return under any circumstance the way that arrogant duty manager spoke to us.

Highly recommend Crown Towers Sydney Location was perfect. The service received by Jean and her team was excellent and to a very high standard. Stayed in the Premier Harbour Bridge Suite and it was amazing, suites very clean! The pool was beautiful (pool staff were very helpful) So many fantastic restaurants and bars to choose from. Can't recommend Crown Towers Sydney enough for your next stay.

Nice view of the Sydney Bridge and the Opera House from the Opera Studio room. Spacious washroom and shower. Lots of counter space. It was very strange, though, that the hotel doesn’t have luggage racks. One of the sinks had defective knobs and water release lever; it was next to impossible to turn the cold-water knob with a wet hand, and the lever couldn’t be pulled up to release water in the sink. The problems remained even after a service request was made. It was equally bizarre that the concierge desk was never manned. The breakfast buffet at the Epicurean was great in variety and service, but the quality of food was mediocre: the croissant was not flaky enough, and food at the Chinese station was quite disappointing. The hotel can also use a better map; the one provided to guests was practically useless as main tourist attractions were not marked.

The worst “five star” experience in the world. I’ve travelled to Singapore, Hong Kong, London, Tokyo, Dubai, New York and countless other cities with five star hotels… and this is by far the most pathetic example of a five star hotel. The cleanliness is disgusting. The floors in my Harbour Bridge Suite were appalling. The technology in the room glitched every few mins. The temperature on the iPad and wall unit changed. The 24 hr concierge was non existent. The decor was at best a Finbar apartment style. The nightly turndown service doesn’t exist. The in room dining options resemble something you’d expect from Meriton Suites. It’s just so thoroughly disgusting. You’d only stay here if you’re laundering cash through level 2. The end.

The epitome of luxury. Hi tech opulent rooms, all day buffets offering an extensive international banquet of high quality. The solicitous caring staff were supportive and comforting. It is my dream to return.