Crown Towers Sydney

The standard has dropped significantly since last year. Definitely do not waist your money to this hotel. Check-in time was at 5:15 pm check out time is 11am. Buffet Breakfast is only allocated for 1 hour of eating, it is a constant rushing as waiter/waitress standing around to kick you out, you need to queue up to get in so there for you will only get less than 1 hour to eat you buffet. The hot foods section was running out of foods as they don’t have enough chefs to cook for you. As the results not enough chefs, the chicken dishes are cooked raw. Absolutely disappointed.

FUNKY HOTEL WITH GREAT VIEWS FOR THE NEW YEAR EVE FIREWORKS. Everything you need and more! Polished feel.... immaculate rooms , great views , awesome day spa , pool and heaps of restuarants to choose from. A tad chaotic however for NYE it was expected. Roof top party on level 26 is off its head.

Exceptional stay at crown sydney 👌 👏 As return guests we were absolutely delighted with our 9 night stat. The team at crown just made everything happen for us. Michael, Amar, James and Jean took care of everything the minute we drove into the crown concierge. What an amazing group of people. We keep coming back to the crown not just for the amazing accommodation, facilities and food but most importantly for the incredible experience these wonderful team members provide us. Very much looking forward to our next stay in March 2026.

Excellent hotel with beautiful rooms, views a fantastic gym and pool. Stayed for two nights for business with a harbour bridge view room and it was fantastic. The meals from in room dining had great, tasty and healthy options. The bed was very comfortable and the bath was phenomenal after a long work day. Very impressed with what the Blackstone group has done to really capture top quality hospitality. My only areas for improvement are - 1. music system, streaming music via the tv speaker is very poor sound quality for this price point. The Casino in Adelaide has Sonos sound bars in their rooms which are terrific. Both Star and Crown should follow that lead. 2. Water was not replenished when the room was serviced or turn down service. 3. No clearly visible pricing for the mini bar, which could be a consumer law issue. All in all a really wonderful place to stay, work and relax with a few tweaks, it could be the best hotel in Sydney.

We booked a One-Bedroom Crystal Villa and an Opera Twin Room to celebrate my milestone birthday, and were assured that staff would be present to welcome us upon arrival, especially as we had provided our exact arrival time. What we encountered instead was an experience worse than that of a modest two-star motel. The concierge staff stood by watching as our Uber driver unloaded our luggage onto the pavement, and only after some time did a single individual make a half-hearted attempt to move it into Reception. At the Residences reception, where we had specifically been instructed to check in, we were left entirely unacknowledged for at least fifteen minutes. No greeting, no eye contact, no seating, nothing. The behaviour was dismissive and rude, leaving us standing there wondering what on earth was meant to happen next. I eventually had to ask whether we were, in fact, being checked in or simply expected to continue standing there indefinitely. Only then did someone bother to appear, also after making us wait another 15 min. To make matters worse, the rooms were not ready, causing further delay. We were offered a $200 credit as though that might somehow compensate for the complete derailment of what was meant to be a celebratory occasion, it didn’t. Despite booking the Opera Twin Room together with the Crystal Villa ( both very expensive ) the rooms were set up entirely separately. Our luggage was misplaced, and a further two hours were wasted rectifying mistakes that should never have occurred in the first place. The repeated need to have our key cards reset was yet another unnecessary frustration. The incompetence was so astonishing that it very nearly became the theme of the weekend, overshadowing what should have been a joyful celebration. The views from the rooms were undeniably stunning, which makes it all the more disappointing that the service was, quite frankly, abysmal. Were it up to me, I would replace the entire team, starting with management, who oversold, under-delivered, and clearly have no grasp of what genuine hospitality entails. The only staff who appeared to understand the concept of service were those at the Level 5 pool; perhaps the rest of the establishment should take lessons from them. And the saga continues, they charged the incorrect credit card after us stating a few times that all charges to be assigned to our credit card. I wouldn’t recommend staying here if you are looking for service and a great experience.