Crown Towers Sydney

We have just finished 3 days at this hotel. I must say it’s been one of our worst experiences. The staff at checkin were inexperienced and seriously slow. The security guards were rude. The ice bergs bar was awful. The staff were rude and service was non existent. There’s a lot of better places to stay in Sydney

The view from our room is spectacular The staff friendly and helpful I got double charged on my valet parking but got a refund straight away Close to everything and nice breakfast overlooking the ocean

I’m not sure what’s happened to crown Sydney . This is my 16th stay and I expect better than it was. My room was ready early after Qantas surprised me with an earlier flight . So headed up early which was great , the studio room is clean and the view is beautiful . I went to order dinner on the rooms iPad and couldn’t , it was still connected to the previous person and needed a reset . Reset is done remotely so had to wait about 25 minutes , some guys came up to check the iPad , said just wait and it should be good to go Took about another ten minutes had another maintenance man knock to ask if it had been looked at Finally ordered dinner and dinner was fantastic After dinner and one of the main reasons I stay at crown is to have a bath on their great tubs The plug just would not stay down Again rang reception they said they would send someone up straight away I waited next to the door but went to sit down as it took 25 minutes . After him looking at the tub he left mumbling . I really wasn’t sure if he was coming back After waiting 50 minutes I rang downstairs again explained what happened again. To which the reception guy said :are you wanting to take a bath tonight ? This took me by surprise On putting the phone down maintenance is back to save the day and fix the plug . It’s not that it was overly bad it was just that being the label it is , I don’t expect those little lack of things that shouldn’t be wrong . Check the rooms are working before you give them out . It becomes frustrating to have to ring down for common sense items . Aldo murray the concierge is amazing !

Here’s why I would never stay at Crown Sydney again — and I say this as someone who loves a good hotel experience. First, check-in? A mess. The line was so long, barely anyone was smiling, and only three people were at reception. Not the welcome I expected at all. Second, yes — the room was spacious, and I did love the little area to unpack. But I upgraded for a Harbour view, and honestly? I’ve stayed at places in Sydney half the price with a better view. Third, the bed… was not it. Super uncomfortable, and the pillows gave me a stiff neck. I have scoliosis, so sleeping well is non-negotiable — and this just didn’t cut it. Fourth, the service was slow. It took 45 minutes to get my bags to the room, which left me barely an hour to get ready for an event. Calling for service also took a few calls. And lastly, the valet. I paid for it — but the guy looked so annoyed to even be there. Took 20 minutes to get my car, even though I called half an hour before check-out. For a hotel that markets luxury, the vibe, the service, and the comfort just weren’t there for me. Definitely not worth the price.

I had a fantastic stay at this hotel! The staff were incredibly friendly and always willing to help with a smile. My room was spotless, comfortable, and had everything I needed. I truly felt welcomed and well taken care of throughout my stay. I would definitely come back and recommend it to anyone visiting the area!