The Fullerton Hotel Sydney

This is my second time staying at The Fullerton, and the service I received was impeccable. The first person I met during check-in was Khin. He was truly remarkable. He assisted with the luggage without hesitation and was not only polite but knowledgeable. We interacted daily throughout my three-day stay. He assisted me with my queries and helped me with my luggage and taxi arrangements during check-out. He is an asset to the Fullerton team. As for the room, it was clean and comfortable with a large bathroom equipped with a bathtub, separate shower and toilet. The housekeeping staff were wonderful in maintaining the room's cleanliness. The hotel is in a prime location, just steps away from Sydney's shopping area, Sydney Opera House, Darling Harbour and the Royal Botanic Garden. It is well connected to public transport, with trains, metro, buses and trams all within a few minutes' walk from the hotel. The building, which is 150 years old and formerly served as the General Post Office, showcases a beautiful blend of heritage and modern architecture. I had an enjoyable stay at this hotel and would recommend it.

Our stay at the Fullerton was outstanding from start to finish. We were lucky by enough to be able to check in early and explore Sydney without having to lug our bags around. The staff were extremely friendly at all times, and the hotel itself is gorgeous, clean and so comfortable. Our room was fantastic and, again, clean and well appointed. My only criticism is there is limited info available through the compendium tablet (checkout times, internet details etc). The tv seemed to have more detail. The only other minor gripe was the coffee pods were not replenished daily. But other than those very, very minor quibbles, we really enjoyed our stay and will be back again.

Last night, my guest from the UK and I were warmly welcomed by Utsav and Aluong (please find the attached photo). Their hospitality left a strong impression on my guest—an actuary—who was genuinely flattered by their attentiveness and said he would gladly return to Palace Restaurant. He remarked that it’s “a great place to pop into while taking a break in town, and undoubtedly home to the best club sandwich in Sydney.” He also appreciated the selection of cocktails, Kirin beer, and light fare such as popcorn chicken, oysters, and satay—definitely a worthwhile experience, even with a spend of over $100 in under 60 minutes. I noticed Aluong is a new addition to the team—my intuition picked up on that instantly. As a loyal and regular guest, I pay attention to such details. However, I must express some disappointment with Douglas. His cold demeanor and rushed approach in finalising our dinner and bill payment did not reflect the otherwise high standard of service. Considering we dined during a quiet period (from approximately 9:00 PM to 10:15 PM), the haste felt unnecessary. My UK guest explicitly commented, “I don’t like him,” and I must admit—I completely agree. In my opinion, Douglas’s current approach is unlikely to positively influence NPS or guest loyalty unless there is a shift in his engagement style.

First and foremost, its location could not be better. It's close to the main sites, such as the Rocks, harbor bridge and the opera house, all within walking distance. The CBD is all around the Fullerton Hotel. Staff is great, rooms are modern, although ours didn't have the best views, but you can do a lot worse than this place.

Please refer to my review on Google maps we stayed in room 2225 and I have made a full review which is my preferred site to review