Hilton Sydney

I booked my accommodation through Jetstar holidays and the date of my function changed from 31 October to 12 December and I tried to change the dates and they said no that I just had to lose the money the $400 that I paid for the night when I won’t even be there. Inflexible and rude. I even wanted to book an extra night. I will never go back to that Hilton.

Location is perfect and we did get a great deal so I would stay again at that price. I definitely wouldn't classify it as 5 star though. Rooms were fine, bathrooms not really private (I hate this newly popular glass walls and sliding door combination), only local tv and no phone casting available which felt very dated (this was the most annoying thing I think), only tiny long life milks, and no biscuits - all very much first world problems but made it feel much less than 5 star. Room was a bit musty smelling but was quiet and comfy. Breakfast was ok but wouldn't get again unless it was in a good room rate. Pool was part of gym next door and a bit gross (and all used for lane swimming) so we skipped that. Fast lifts and super friendly and helpful staff were bonuses though. All in all would stay again as it's a great location and it's fine but not fabulous and didn't feel 5 star.

This is a great hotel. The location is great, it is close to public transportation which will take you anywhere in the city. It is in the very vibrant part of the city, which has a lot of shopping malls, food courts, Chinatown, and some great Asian food restaurants. The staff were courteous and helpful. One area that was a disappointment was housekeeping. The surfaces in the room, such as the pantry area, head rests had a layer of dust that was not attended to for the 4 days that we stayed there. Towels and bath towels were not properly replaced. One set of towels that were replaced was damp, so when we requested replacements, the towel we got was worn out. Dirty cups were left unattended. This was surprising and not the quality one expects from a Hilton. Breakfast was great. It could get busy and expect a long lines during peak hours, if there are big groups present in the hotel. The cooking smell is all pervasive in the dining area though, for some reason. The Marble Bar, the cocktail bar attached to the hotel is awesome. Some of the best cocktails we have had. These are minor issues, overall, we enjoyed our stay in the hotel.

The 4th time weve stayed here. Room 2808. The bathroom in this room, 3 pin power point was totally smashed. We had to get someone into fix this. The bed was terribly used. The mattress was very very caved in. The bed gave me a terrible back ache for the 3 nights we stayed there. I gave the in-house dry cleaning a pair or Ralph Lauren wool trousers which were recently new, to press. I paid $1060 for them. Pure wool. The trousers came back totally pressed out of shape in the legs. The creases had gone on both legs. They looked like a pair of track pants. I called reception. They quickly responded which was good. A Chinese man came to our room within 20 mins. He apologized, took the trousers and returned with them repressed within 30 mins. I inspected them and took them. Arriving back in our country, the trousers have now badly puckered and need to be addressed by a dry cleaner. This was a terrible experience. We will never stay with the Hilton Pitt street again

I've had the worst experience EVER with this hotel. AVOID !!!! I booked a 2 night stay for 2 rooms (a family weekend away with my son and his partner) online - with the proviso for free cancellation. I did this as I have ongoing medical/mobility issues, and sometimes am unable to travel at short notice due to this. Unfortunately, I had to cancel a few days before my booking because of my health. I rang the Hilton directly and all was ok ....OR SO I THOUGHT!!!!!. That night - $453.05 was debited from my credit card by The Hilton - as a penalty for 'Late Cancellation' At no stage during "the booking process, the booking confirmation email, or my phone cancellation and subsequent booking cancellation'' was there any mention of a "Late Cancellation Fee" I immediately rang The Hilton and was told to send an email regarding my situation. I did this on 19 Aug and I had no response. I followed this up with a further email, and received a reply from 'Jennifer' to again advise all the details of my bookings and cancellation details and she would follow up for me. I did this on 28 August and still have have not had a reply - despite sending her and the duty manager another email, as follow up to my two previous follow ups. STILL NO RESPONSE. The Hilton Sydney has taken over $450 from my credit card without approval - and is refusing to acknowledge or have the decency to reply back to me . AVOID! AVOID! AVOID!. I'll never, ever book with The Hilton or with any of it's associated partners. They Can't Be Trusted.