Hilton Sydney

I've had the worst experience EVER with this hotel. AVOID !!!! I booked a 2 night stay for 2 rooms (a family weekend away with my son and his partner) online - with the proviso for free cancellation. I did this as I have ongoing medical/mobility issues, and sometimes am unable to travel at short notice due to this. Unfortunately, I had to cancel a few days before my booking because of my health. I rang the Hilton directly and all was ok ....OR SO I THOUGHT!!!!!. That night - $453.05 was debited from my credit card by The Hilton - as a penalty for 'Late Cancellation' At no stage during "the booking process, the booking confirmation email, or my phone cancellation and subsequent booking cancellation'' was there any mention of a "Late Cancellation Fee" I immediately rang The Hilton and was told to send an email regarding my situation. I did this on 19 Aug and I had no response. I followed this up with a further email, and received a reply from 'Jennifer' to again advise all the details of my bookings and cancellation details and she would follow up for me. I did this on 28 August and still have have not had a reply - despite sending her and the duty manager another email, as follow up to my two previous follow ups. STILL NO RESPONSE. The Hilton Sydney has taken over $450 from my credit card without approval - and is refusing to acknowledge or have the decency to reply back to me . AVOID! AVOID! AVOID!. I'll never, ever book with The Hilton or with any of it's associated partners. They Can't Be Trusted.

We stayed for the Sydney marathon. Our stay was wonderful, helped in no small part by the excellent frontline staff - friendly, affable and helpful. I wish to call out Duyau, in particular, for brightening up our breakfasts each morning with her enduring smile - regardless of how busy she was! Thank you for a memorable time! Annette and David

Very pleasant stay with family visiting for the Sydney marathon. Bedroom was clean and spacious, food delicious and for the most part staff polite and attentive. Hotel is centrally located with easy access to Sydney’s landmarks. The only small issue encountered was with a staff member working in the marble bar when we visited during the day looking for food options, we were told to “leave immediately” as our 10 year old son was in attendance. We understand subsequently that local policy may apply in this regard, however the way the staff member spoke to us was quite abrupt and rude and definitely could have been handled in a more appropriate manner. Other than that we thoroughly enjoyed our stay. Thank you Hilton Sydney.

Organised a hotel reservation through an OTA for my boss and had to add some things to the reservation. Bi from Communications/Reservations was amazing at helping me add amenities and clearly communicated what opportunities were available to make sure the stay was the best it could be. Would recommend calling to speak to Bi if you need assistance at all - she was amazing.

Stayed in the Hilton with 200/300 guests for the marathon. Was part of a marathon company. The Hilton really looked after us for the 9 nights, staff excellent and so friendly, from check in to customer service at breakfast, faultless. Special thanks to hagi in reception desk and Jeffrey in breakfast and the cafe. Just two of the excellent crew. Many thanks we are back again next year.