Hilton Sydney

We had a wonderful experience at Hilton Sydney Hyde Park during our group stay in December 2025. The service was excellent, the staff was very supportive, and the overall arrangements for our group of 250 guests were handled very professionally. Highly recommended! Vikas Panchuri Uniglobe Koniva Travels (Noida)

I’ve been staying at Hilton Sydney regularly for over 10 years, usually once or twice a month, and unfortunately I feel the concierge service is currently the poorest I’ve experienced during that time. Over the past 12 months there have been a number of issues, including bags not being delivered to the room, calls to concierge going unanswered, and cars not being brought around after being requested. These aren’t isolated incidents anymore and the concierge team genuinely seems to be struggling to pull things together. Most recently, on Saturday we checked in around midday and our room wasn’t ready, which was absolutely no issue as we had a lunch booking. I specifically confirmed with concierge that our bags would be sent to the room once it was ready. When we returned later, there were no bags. Again, not a huge problem on its own, but after calling we then waited another 40 minutes before eventually going downstairs to reception ourselves. I’ve raised similar concerns directly with the hotel over the past six months, but unfortunately the same issues continue. There are still plenty of things I like about Hilton Sydney. The location is excellent and the front-of-house staff are great. I’m also a Hilton Diamond member and want to maintain that status for other Hilton properties, which is one of the reasons I continue returning. Room service can also be quite inconsistent. On Monday morning, for example, we ordered a breakfast burger described as being served on a brioche bun, along with a fresh orange juice and fresh apple juice. Both juices arrived bottled rather than fresh, and the “burger” was actually a sandwich served on white bread. Again this is not an isolated incident and we will generally avoid the in-room dining. After staying here for more than a decade, I know the hotel is capable of delivering a much better experience. It’s disappointing that these service issues have become so frequent.

We had a wonderful stay at the Hilton Sydney, the connecting rooms were great for our family of 4. The rooms were clean, hotel was clean and the dining space was beautiful. The kids loved having their own room, the pool and the buffet breakfast. The staff were amazing, friendly and helpful. The hotel is in such a convenient location, close to everything, and with the light rail out the front.

We had a lovely stay at Hilton Sydney—a wonderful stop after our trip to Fiji! The staff were welcoming and attentive, making our short visit feel special. As a Hilton Honors Diamond member, I appreciated the recognition and thoughtful care. We would happily return for a longer stay and more time to enjoy Sydney!

I would have happily given the Hilton hotel Sydney (QVB) a five-star review based on the quality of the Junior Suite, the location and the excellent service from the staff of the hotel and Glass Brasserie. Unfortunately, my experience at checkout significantly changed my overall impression. At check-in, we were advised that an authorisation would be placed on our credit card for the full cost of our stay plus an additional $100 to cover incidental charges. We agreed to this without issue. However, at checkout, I was not provided with a final invoice, nor have I received one by email. I was verbally asked whether the charges could be processed against the same credit card, and I agreed. I specifically mentioned that the only additional charge should be the coffee my husband had at breakfast, as the room service we had ordered was just under the $100 incidental amount already authorised at check-in. Imagine my surprise when I subsequently discovered that the hotel had processed a second, substantial charge for the room plus additional amounts. Even that amount was incorrect, as it did not appear to include the room service and the coffee. More importantly, this second transaction was made in addition to the original authorisation, rather than the final amount simply being settled against the authorisation already in place. The result is that a substantial amount of my available credit has effectively been tied up twice. The hotel has told me that the original authorisation was released at checkout, while my bank has confirmed that, even though the hotel has released it, the funds remain held for up to seven days. I find this particularly difficult to understand. If the hotel already had an authorisation covering the accommodation and $100 in incidentals, why was a completely new transaction required rather than settling the final bill against the existing authorisation and releasing any unused balance? In my experience, this is not how other hotels operate. Every other hotel I have stayed at nationally and internationally has simply applied the final amount to the original authorisation, with any additional incidental charges added as necessary and any unused amount released. The room, location and staff service both in the hotel and Glass Brasserie were all worthy of five stars. Unfortunately, the checkout and payment handling were unnecessarily complicated, lacked transparency, and have left me financially inconvenienced for up to a week. It is disappointing that such a positive stay, for a personally meaningful occasion was undermined by the way the final payment was handled.