Hilton Sydney

Not professional for duty manager Celine to lie.Arrived at about 5.30pm 14/4/26.Have stayed about 12 nights before,always great. Location,service,great. Booked room 4303.Car was Prado mine vehicle with flashing light on top.Too tall for car park we pre booked in hilton.We had just driven 7 hours from home at Narrabri to deliver 7 boxes to a freight company in botany bay and return to Narrabri next day..Asked Ludvic if we could park 1 night in front of hotel.Ludvic a young doorman tried to help.he asked Vic an elder unshaven doorman if I could park 1 night where many others have parked many times at the front area.Vic looked me up and down and had a look of prejudgement and not a good tone saying no.Young Ludvic went inside to ask duty manager if I could park at front.I followed ludvic inside to talk to Celine duty manager.i repeated same question to Celine.She didn't ask how many times ide stayed,just said no.I explained this was the only time I've brought this Prado.i explained we had prebooked the carpark.Celine said it was complementary.Didnt even check how many times we had stayed or if we had prebooked the car park before talking. I said no it wasnt complimentary. .I said we've stayed here many times before and seen cars parked out front here many times and as nobody was parked there,could I please park there tonight.Celine stated nobody ever parks there only tradesmen.She was lieing as I've seen this many times.This upset me.I asked her how long has she been working here?Because It's impossible she is duty manager and never seen this or be aware of it happening.Celine said 2 years and I've never seen this happen.ive never seen Celine before.After asking her do tradesmen drive 4x4 $400k mercedes,transam and porches and park there all night? Celine said no this never happens. I asked her at least 3 or 4 times had she never seen this before? She said no I've never seen this.She knew i knew she was lieing.and was merely showing me whos boss and theres nothing i could do about it.So I told her she was lieing.and left.i was so infuriated.The room didn't have snacks either or minibar.i didn't call to ask as I really didn't want another interaction. Other management need to be made aware or this as it's truly not professional..Celine needs retraining.Young Ludwic was brilliant,he handled the situation perfectly.Didnt need to lie to me.He explained that cars did park there before but it had to stop due to blocking the driveway. Mostly its okay if you were to call before arriving and ask permission.If duty manager Celine did this instead of lieing I would've been fine.i saw Vic later and talked to him.He was most apologetic,so im fine with that.

We continue to enjoy our stay at the Sydney Hilton. Efficient staff like Juliana at the Lounge responding to our needs .

Exec lounge needs much better control as its like a kids playground, really loud and inconsistent enforcement of policy. I got asked to leave as I had leather flip flops on yet kids in here in their pj’s, adults in sliders, singlets ……The lounge is far too small for the size of the hotel. We got a slightly upgraded room as a Diamond but the weakest benefit of our 7 week trip across the AP. I guess this is due to the volume of American Diamond members staying here pre/post cruises. That’s another issue to be aware of. The hotel and lounge in particular gets super busy when a mega cruise ship is in and the volume goes up to 11! Breakfast in the restaurant is great with a wide variety and daily changes. We met a female waiter in the breakfast from Nepal who was fantastic, sorry we didn’t get your name.

I’ve had the privilege of staying at the 3 Hilton hotels in Perth CBD, the 2 Hilton garden Inn hotels in regional Western Australia and Hilton Melbourne little queen street in Victoria. They are all amazing hotels but Hilton Sydney takes the top spot for me. My partner and I were there for the first time over the Easter weekend (in April 2026) and it was an absolute delight! The location is amazing, the hotel is beautiful, the staff members are very friendly, breakfast was delicious and our room was very nice and very clean. Special thanks goes to Janne (the staff member who checked us in). She was very kind, approachable and the customer service she provided us with was superior. Finally, we really loved the benefits given to us for being Hilton Honors Diamond members. Thank you team for making our stay there so memorable. We will be back 🙂

The location of the hotel is great. Close to Westfield shopping mall and about 20 minutes walk to Circular Quay, the Opera House, Bridge and Botanical Gardens. We were given a room which had extremely limited space. As our travelling included business there was little drawer and hanging space available to unpack everything. Amenities in the bathroom were very limited. As loyal Hilton members we drew this to their attention and it was dealt with the following day with a larger room and a bit more storage but not full length wardrobe space. During our stay we had a bit of an odd service in the room. Turn down service a couple of times but not every night. Amenities not replenished.