Hilton Sydney

What a poor decision by the greedy management to relocate the executive lounge to a dungeon location with no windows. What a shame and let down of premium customers, whilst other competitors try to enhance the guests experience, we have Hilton Sydney sacrifice great experience for the extra profit, which is already expensive.

Executive Lounge Review This is not about the hotel. Hotel great. It is about the executive lounge on the 1st floor. This has to be one of the absolute worst Hilton Lounges I have ever been to in 13 years, as a worldwide Hilton member. No windows. No views. When were children allowed in the lounges? If they are, there is usually a separate area for families. Not this place. Kids are crawling on the filthy floor, screaming, crying, while their young mothers are sitting, connecting with their friends and drinking. Really? This is not a pub. People are pushing and shoving to get food and to gain a table. Never heard a lounge like this in a Hilton lounge - I can hardly hear myself think. Slow pick up of plates and clearing of tables. Food slow to replenish. Sydney. You need to do better. This lounge has to be one of the worst in the world. Step it up.

An excellent location with the light rail stop outside the door. It is less than a block from the Town Hall train station. A bus stop is around the corner. The hotel is situated between George and Pitt streets. The Pitt Street Mall is close by. There are plenty of shopping and dining options nearby. The room was large, with a king bed and a lovely armchair and footstool. The bathroom was a little small, but you spend more time in the room than in the bathroom. The shower had massaging jets, and they were fantastic after long days. The amenities provided were spot on. There was good storage and a nice coffee/tea area. The room was spotlessly clean, and for the five nights we were there, it was cleaned daily to a high standard. Be aware there may be a bit of noise from the hallway as others close doors. If you are close to the lifts, you will hear the lift bell every now and then. However, it was a very relaxing room, and I was still able to do some work when needed. The view was nice. The windows had window seats and electric blackout blinds that pull into a recess when not in use. Because the buildings are close by, you will have little privacy unless you close the blinds or use the sheer curtains (if the lights aren't on!). We thought the price was reasonable compared to lots of other hotels in the CBD. The staff were professional and well presented.

I had an excellent stay at Hilton Sydney. The location is fantastic, with easy access to restaurants, shops, and public transport, including trains, trams, and the metro. The rooms are well designed, comfortable, and modern, with very comfortable beds and well-appointed bathrooms. One of the highlights is access to the excellent fitness facilities, which include a 25-metre swimming pool, sauna, steam room, and a fully equipped gym with a wide range of cardio and weight-training equipment. The staff were professional and welcoming, and the overall experience was outstanding. I would highly recommend Hilton Sydney to anyone visiting Sydney for either business or leisure.

The hotel is in an excellent location, directly opposite the QVB and within easy reach of shopping, dining and the city centre. The ladies at reception were friendly and welcoming during check-in. However, I arrived carrying a significant amount of luggage and bags, and despite several male staff members standing in the lobby, no assistance was offered. Unfortunately, our family connecting rooms were charged twice. Despite contacting the hotel and requesting management assistance, no manager returned my calls and, as of today, the duplicate charge has still not been refunded. The rooms felt quite small, particularly given the size of the furniture. On a positive note, the block-out blinds were excellent and provided a very comfortable sleep environment. The lifts were extremely slow, which became frustrating throughout the stay. I also feel the Executive Lounge would be better positioned on one of the upper levels to provide a more premium experience and outlook. The surrounding area is convenient, but it was very busy in the street and hard to navigate due to king size mattresses on the side walks. The Glass Restaurant was by far the highlight of the hotel and offered the best part of our overall experience. Overall, while the location is excellent and there were some positive elements, we were very disappointed with our stay due to the lack of assistance, unresolved duplicate charge, slow lifts and the overall standard of the room experience.