InterContinental Sydney

We stayed at The InterContinental Sydney on Phillip Street Sep 29 to Oct 3. Lovely hotel, great staff, but what really stood out were the hard-working, friendly and accommodating staff at The Conservatory Restaurant for breakfast. No matter how busy it was, Hailey and her staff went out of their way to make our start of the day a pleasant one. Thank you so much!

This hotel is so wonderful. The service and location can’t be beat. The hotel is beautiful and the location can’t be beat. Marcos at the front desk greeted us and took such good care of us throughout our stay. He was integral in making us feel so taken care of. The breakfast was also a great way to start the day. Highly recommend this hotel if coming to Sydney

Outstanding breakfast included with our room. Very large range of choice with excellent support staff. Perfect experience!

super great!good service and very clean

We recently stayed at the InterContinental Sydney as a family, including our autistic son and his Autism Support Dog from Guide Dogs SA. We honestly couldn’t have asked for a more welcoming and considerate experience. A special thank you to the breakfast team, who were exceptional. They were attentive without making us feel singled out, regularly checked in on us, and went above and beyond to make things easier for our family and our support dog. The little things made the biggest difference. We were able to sit together at the same table and enjoy an entire breakfast meal as a family. For many families, that’s completely ordinary. For us, it’s something that is rarely possible. Being able to simply sit, eat, talk and enjoy breakfast together without worrying about what might happen next was genuinely special. The reception and housekeeping teams also deserve recognition. Throughout our stay, we felt welcomed, respected and genuinely considered. Our support dog was treated with warmth and professionalism, and there was never any sense that our family was an inconvenience. Nobody made us feel like we needed special treatment. They simply took the time to understand what would make things work for us and quietly made it happen. That is what inclusive hospitality looks like. Thank you to the entire InterContinental Sydney team for creating an experience our family will genuinely remember.