InterContinental Sydney

Really nice hotel. Great room, overlooking the harbour, everything worked well. Trendy bar on the roof, with a quieter, but equally nice, bar downstairs. Great location, nice staff.

Lack of safety norms in the left entrance stairs. No anti slippery tapes installed, big hazard for anyone if stairs are wet. Our vacation spoiled due to slip from those stairs and no courtesy shown by the management, on top of that blaming that we kept slippery sign. Lack of care for guests can be seen. They don’t care if you’re injured or being sent to hospital. No courtesy to do a welfare check, no compensation, no empathy no respect to their guests. Due to lack of safety precautions on stairs I’m on bed rest for 15+ days with injuries, Stiches and bruises and the management’s reply, they’re not liable for it. If the General Manager is reading this review, please go through the logs and have some empathy and respect towards guests if they’re injured in your property due to your company’s lack of safety norms . I’ve shared all the proofs of hazards and my injuries caused due to the slip with the management but no one is least bothered or concerned. Very disappointed with their behaviour. Sorry I don't write negative review but the way this incident has been handled by them is atrocious, its inhuman, I have added the picture of my Injury which is only one of the four injuries in my body along with the dangerous Marble stairs with no anti slippery tapes, this is a serious laps by the hotel and they have to deal with this now. Be VERY CAREFUL Climbing or going down from these Stairs. These can be Fatal if your head hit on floor the while Slippery . Stay Safe !!! Hotel will simply say that There is a Caution sign kept in the middle of the floor which is not even visible at night and dust off the responsibility ... The railing for support are Oil Painted and gets more slippery if its raining and there is no grip on those too. These Injuries have given physical and mental distress to me , a big financial losses like Ambulance fees, physio Fees, Medication, and most importantly my valuable time, physical and mental destress. I have been sleepless from past 4 days due to pain and the management is least bothered about all these concerns and sent an email that hotel is not liable for these injuries . SUCH A Shame !!! I have to be on leaves for next 15 days and again have to go through X-Rays might be CT scans if the pain doesn't go. I am Shocked the way they have ignored the responsibility so easily and dust off things on the Guest. This is INHUMAN behaviour by the Management, IHG never pride for such behaviour. My Wife and kid were in the hotel while I was taken to the Hospital by the paramedics, No one from the hotel contacted them about the wellbeing of them and showed them a simple courtesy of asking their well being . This is what your Hotel Pride's for ?? Is this a Hospitality as per your processes ? I came back from Hospital in the evening, None of the Manager or from the Management has a courtesy to meet me and check about my health, Next day I checked out, even then no one tried to meet or ask about the well being. This not the Hospitality as per IHG standards for sure. I can write an Essay about the concerns but seems this is enough to make their eyes opened and IHG Corporate office knows that how the Hotel's are operated and How they take care of the Guests if they are injured in the hotel due to there lack of safety norms. I have been referred for another CT scan due to the non stop pain from past 5 days.

This hotel itself is a beautiful property at a very convenient location to visit Opera house. However, it is NOT a family friendly place. My wife and I have the club lounge access, but it doesn't include our two kids. They want $240 daily for kids' access. Then the same treatment for breakfast. Two kids for $140 per day. Both front desk staff, club lounge staff and breakfast staff are polite but not very accommodating. For a family with kids, this is not a welcoming place. Either Hilton or Marriott would be a much better choice.

Very nice staff, wonderful manners definitely recommend. The club was fantastic complimentary food and drinks, were impressive!

I chose the Intercontinental Sydney because of its central location and its amenities. It was our first time in Sydney and we wanted to be close to the heart of the city. From our check-in , it was clear that I made the right choice as the staff were so naturally hospitable. This impression was continually reinforced by each interaction from Kathy at the restaurant each day at breakfast to anyone you needed to ask a question to. Bravi! The room was scenic and comfortable...we slept well and the cleaning and maintenance staff were equally efficient. I was also impressed by the hotel's commitment to sustainability and happily filled our elegant water jug each day. All in all, we enjoyed every moment of our stay...the gym was spacious and well-equipped. The pool had the most stunning views. A great hotel all around.