InterContinental Sydney

The Diamond membership is not as beneficial as that of Hilton. The breakfast is awful with sauces displayed together and for foreigners they have no idea as to which sauce go with which item. The sauces are displayed terribly (see photos) , fruits besides the bread (what are they thinking?). Poor service. Too many steps especially from the Treasury to the restroom, hazardous to seniors. Not recommended.

The InterContinental Sydney is, without question, a visually impressive hotel. The blend of modern design with traditional architectural “bones” creates an immediate wow factor the moment you walk in. The common areas are pristine, inviting, and beautifully maintained. One of the true highlights is the central bar—an elegant, atmospheric space perfect for a romantic cocktail or an after hours business meeting. The rooms themselves are spotless, modern, and extremely well kept. Despite all of this, my stay left me feeling somewhat let down. For a property of this caliber, I expected a more personalized experience. Instead, the hotel felt overwhelmingly busy, and at times I felt more like a number than a guest. The breakfast buffet staff, while polite, often seemed to be going through the motions. Interestingly, service noticeably improved only when the manager was present, which says a lot about the inconsistency. The front desk team was friendly and gracious, but clearly overwhelmed by the volume of guests. At top-tier hotels, you rarely see the strain—here, it was hard to miss, and it created a sense of detachment that contrasted sharply with the otherwise swank surroundings. I did encounter a minor housekeeping issue, and unfortunately the resolution process was disappointing. Even after escalating the matter to the guest relations manager, the responses felt canned and circular, never fully addressing the concern. Overall, this is a gorgeous hotel with excellent facilities and nothing fundamentally “wrong” with it. But the lack of warmth, personalization, and consistent service kept it from being the exceptional experience it could be. I would still recommend the InterContinental Sydney, but with some apprehension.

Dinner with friends Food was excellent and cocktails were amazing, bar tenders know their stuff Great location right on circular quay

All the staff went up and above to ensure our family is comfortable. Shoutout to staffs at check in, breakfast buffet, staff that helped with our luggages. Special thanks to Eddie and Alex (greeted us with his beautiful smile!!) who were simply outstanding! We will be back!

Intercontinental Sydney Hotel was what I expected. It was fantastic. It is very difficult to beat its location in downtown Sydney. Over seeing Sydney Opera House and right next to the Botanical Gardens. One block from the ferry harbor and 10 minutes to The Rocks shopping eating area. (Keep in mind when you go up town you go up.) All of the usual stuff was well polished: the check-in, the rooms, hotel facilities. What excelled were the eating areas. The Treasury on the main floor was quite good both nights we ate there. The Aster Bar on the 32nd floor was also quite exceptional. The severs and the the food were top notch. Well thought out food choices in both restaurants. Good selection of wines from Australia and other places. The atmosphere and vibe of this hotel had the feel of one of the top places to be in Sydney.