InterContinental Sydney

This is my hotel of choice for Sydney visits. The location is perfect for the Quay and CBD. The staff are amazing from check in until check out - friendly, helpful and competent. We stay in a club room which is excellent value for money. This trip we had the complementary afternoon tea one day and happy hour the other. We ate breakfast in the club both days. The food in each occasion was delicious and the staff recognised us from previous visits and we felt very at home. Our room was very comfortable and the room service dinner we had was excellent. Five star luxury for a reasonable price. Thanks to everyone who made our stay so enjoyable.

Received an upgrade and the experience was first class. Some hotels rate as 5 star but compared to European standards they are Not. Intercontinental IS.

This is the best-positioned hotel in town, bar none, close to the Quay and the CBD and for getting around. The service within the hotel is excellent. This hotel has become more and more expensive compared to its competitors, and the club floor, which used to be a treat, is now $200 extra a night which is a lot for eggs and drinks. The one complaint about this 50+ year old hotel is the infrastructure noise. The view rooms 01-12, I believe, have noise issues. I have stayed in these rooms.. The 09 line has definite issues with the early morning noise of water rushing through the walls. The 08 has serious noise from the 07 room. The 05 and 06 are right at the elevator and the noise of the machines and the people can be intrusive. So these are the good and bad make your decisions.

I write this review as a Diamond IHG member who always stay with IHG hotel group many years. If you're an IHG Diamond member, avoid this hotel. It's simply not worth your money, and the customer service is shockingly poor especially reservation team and front desk team. Let me share our experience so you know what to expect: 1. No Acknowledgment of Special Requests My husband booked this hotel for our anniversary and sent an email in advance with room preferences and a special request. No one ever responded. As a result, nothing was arranged in the room for the occasion. We frequently stay at Intercontinental and Regent hotels, and this was by far the most disappointing experience. Intercontinental Sydney is not the place to celebrate any special occasion. 2. Room Disappointment and Poor Transparency We booked a suite with a city view, and my husband requested a harbour view (knowing it's subject to availability). Upon check-in, we were given a room completely blocked by another building. (Please refer to the photos). When I asked about a better room, the front desk initially said the hotel was fully booked. Moments later, they offered a higher floor in the same room type—but only for an extra charge. So clearly, there was availability, just not for loyal guests unless you pay more. Despite being a Diamond member, I was told repeatedly that status means nothing here. No complimentary upgrades, no consideration. 3. Inconsistent and Unfair Treatment On the first night that I checked in. I even overheard another guest being upgraded from a city view to a full harbour view for their entire stay (he book first night harbour view and 2 nights city view) —even though they weren’t an IHG member. It’s frustrating to see such inconsistent service. 4. No Effort for Special Occasions In most Intercontinental or Regent properties, if it’s your anniversary or birthday, staff will usually prepare something nice—a card, a room setup, or a small gesture. At Intercontinental Sydney? Nothing. 5. Poor Communication Between Staff The Club Lounge on level 31 is under construction. When I went there for afternoon tea, staff told me to go to level 32. When I arrived, they sent me back to level 31. There was zero communication between teams and no coordination. 6 At this hotel, there is no dedicated check-in line or priority service for IHG Diamond or Platinum members. 7 The club on level 31, the afternoon tea is good. They serve as a set. However, evening cocktail, the food choice need to improve and we didn’t get much hot food Only good thing about this hotel is location very close to opera house and circular quay station. Only The staff at the club floor is good. Especially Alice, she has an excellence customer service skill. Bottom Line: Do not stay here. There are far better Intercontinental properties that actually value their loyal guests. This hotel does not. To the manager reading this: Please don’t bother responding to this review with a generic apology—especially when you couldn’t even reply to our email before our stay. No excuses needed. It only makes the situation look worse.

We enjoyed another fabulous stay. The staff are outstanding. No better place to stay to enjoy The Rocks. Great location. Food was excellent and cocktails were amazing.