InterContinental Sydney

Shocking service,a christmas family day ruined ,with staff not having a service centred approach. With all the hotels to choose from in the centre of Sydney . This would not be a choice for any family to stay . Having stayed at lots of other high-end hotels in Sydney and this being the choice over the langham. I can sadly say it ruined and wasted out christmas day. Christmas morning arrived for breakfast with a family of 5 .had to wait 20 mins with a young child desperately looking at the christmas presents bag.. This was due to a none booking policy .. resulting in most guests attending for breakfast at the same time . Miss managed and staff over whelmed . We were givern a make shift table .we're we were lodged with my chair against the side of another guest table . We asked to be moved .when initially told no .as too busy .then, after senior staff member intervention was moved to a round smaller table in a far corner. Knowing we could not get past all the other guests with the presents and bags .eventually, we declined .but luckily we were then found a table suitable . All though the issue was resolved .it did leave us feeling terrible and awkward, and we held back on opening all presents to leave as quickly as possible due to timing. Club access room. We attended the club access room to continue opening presents. After a period of time, we were approached and asked for the room number to be told the room was not a club access room. We advised the staff member it was .and showed evidence of this . They advised that due to it not showing on the system, they would have to follow up. 3 times we were approached with continuous questions .each time we advised on the proof of the club access room. Telling them we had it confirmed at check-in and at booking time.we the receipt showing the same. We also advised the staff , if there was an issue to add it to the bill.leaving us to just open our presents. We were approached again with more questions . Eventually, a manager came .she also asked more questions . All mid opening of christmas presents. We decided to leave through pure embarrassment. I then spoke to the covering manager, who refused to read the recipt clearly showing club access . The conversation was dismissed, and nothing was resolved. I advised the manager to charge my room again if needed . After this increased payment, I was advised that the club access does not let children in after 5 pm and the top restraunt was closed . Again, not published anywhere. The manager was very inexperienced and could not resolve any issue .as a guest, i question the safety aspect around the hotel, having a manager working across a busy period that is In a city with recent security issues. The intercontinental is a letdown, especially to a family vacation stay where time can not be re lived and left with bad memories. I have noted other complaints around the same issue from other guest,s on this site , clearly an issue from the Intercontinental who seem to be misleading guests . Attached is the recipt showing proof of club access. Do not waste your time staying.with so many other options available ., Time and memories can not be replaced .

I arrived in Sydney yesterday and chose to stay at the InterContinental Sydney — it turned out to be such a great decision. This morning, we mistakenly missed the breakfast hours, but the staff still welcomed us warmly at the restaurant. Later, while we were taking photos on the terrace, a staff member named Austin kindly offered to take a group photo for us and even gave us an instant Polaroid picture as a gift. Austin and his colleagues provided such thoughtful and cheerful service that it brightened our entire day. I’m really glad we made the right choice with this hotel.

We had a wonderful 5 days stay , best part is the distance to harbor and the amazing breakfast spread where they pamper you with unlimited refills and good service. Will come again !!

The location is perfect as it is in the middle of Circular Quay with amazing views from the indoor pool and the rooftop restaurant called Aster. The room was very spacious and we had a view of the entrance to the Harbour on the 20th floor. The room always smelled clean. At night we will have the tea set for us and caramel. The atmosphere specially at the Aster was great as you overlook the Opera House and the Bridge. Excellent breakfast at the conservatory with a lot of options. Overall a great experience and service.

Excellent breakfast experience everyday for the last 4 days in a historic building. Thank you Ben and Prajwal and everyone from the Conservative for taking care of us to start our day right. 🙏