Park Hyatt Sydney

I had to reserve two rooms since I travelled with my wife and 2 children. This property only has one room type which allows four people to stay in the same room, that is double bed deluxe. But since they have very limited room, I had to reserve two rooms instead. Few weeks before I travel, I requested to the hotel to arrange the rooms close to each other. But they said they will try their best to arrange as my request but can’t guarantee because it is totally upon availability during check in time. I understand this because it does make sense. Obviously, I can’t ask someone staying in the room to move to the other room for my convenience. But the problem was during my stay. Even I’m currently a globalist member, I was informed by email a week ago that I will not be able to get any room upgrades during my stay due to high room occupancy. 2 of my 4 night stay was weekend with public holidays in Sydney, it was obvious that the rooms were totally full. And this property has a policy that midstay upgrades are not available. As then, I do understand that midstay upgrade of the room is not available during the stay. I respect the hotel’s policy. However, I requested several times during my stay to move my rooms close to each other when it is possible. On my third day of stay, I saw the staff preparing for rollaway bed right across my room, for new guest coming in. It was the same room type as my other room which I request to move, so it will be closer to me for my family to move conveniently. It seemed like hotel staffs were not even considering my requests for closer rooms when it becomes available. As being a globalist member of World of Hyatt several years, I was never been treated like this before in any other properties around the world. Oh yah. I was not even informed about breakfast and hotel facilities during the check in process, so I had to ask them in the reception desk. Perfect location, perfect facilities, great food, but not good at all to treat guests who has loyalty to their program.

My travel agent called to make some enquiries on my behalf, the hotel confirmed verbally and in writing, reservation was made and paid right away. Not even two weeks and a email was received advising that the room with requirements is now no longer available!! How can they confirm this, go ahead and make the reservation, receive the funds and then say the room is no longer available??

B EST Hotel in Sydney. It’s the best location with the best views it has everything. Whether it is your first trip to Sydney or your 99th like mine. The only hotel to book is the Park Hyatt.

I stayed one night at the Park Hyatt Sydney and absolutely loved it. The location in The Rocks is unbeatable — right on the harbour with incredible views of the Opera House and city skyline. My harbour view room on the first floor was spotless, comfortable, and beautifully designed. Even from that level, the view from the balcony was stunning. Watching the ferries zoom by and lights across the water at night was a real highlight. The staff were fantastic! Friendly, professional, and genuinely welcoming. Everyone I met went above and beyond to make my stay feel special. Everything about this stay was flawless. I’d happily stay here again on my next trip to Sydney. Thanks!

Best place to stay in Sydney. First visit there and now we understand why it is so expensive compared to other places we have stayed. We loved our 2 night stay here. Staff were amazing, room and location was amazing and facilities outstanding. We can’t wait to return