Shangri-La Hotel Sydney

Great view from the top floor bar, average service overall, mediocre in room dining Actually not mediocre Revolting And of course bad is always overpriced

We stayed in a Horizon Opera House room with a spectacular view of the Sydney Harbour. Everything was first class; staff, room, bed, bathroom…and the breakfast at the Horizon Club was the breakfast with the best view in Australia on a sunny morning! Can’t speak more highly of this world class hotel. ❤️

My wife and I stayed for two nights in a Premier Harbour Bridge Corner Room. We had stayed in the hotel a few years ago, but had a westerly view and couldn't see much harbour. Room 813 had lots of good features, including 60 sq. metres of space; a long hallway from the door; north and east facing windows; lots of morning sun; great views of Sydney Harbour, the Sydney Harbour Bridge, the Sydney Opera House, the Overseas Shipping Terminal, The Rocks district, the Circular Quay Ferry terminus and a good length of Sydney Harbour to the ocean. Other items that were appreciated were the Eloura amenities; lots of choices of snacks and drinks in the mini-bar; a really comfortable bed and lounge chairs; separate bath and shower, and a small box of Caramel Fudge with the turn down service. Things we didn't like include a crawly insect in the bed on our last night; most of the power points in the room were international and not compatible with Australian appliances; stained carpet, here and there; long hairs in the bed and in the bathroom; the room interior looked tired and needed a general spruce up; and for me the bath was uncomfortable, in that I couldn't get out of it easily. We didn't eat any meals in the hotel, but we did venture to the bar on one evening for barista coffees which were splendid. The female bar staff found we liked the biscuits and offered as many as we would like. That was a nice gesture. The hotel is located in a great position to see Sydney, with close access to ferries, buses, taxis, trains and trams. The Rocks, Circular Quay and Sydney CBD have a huge number of international restaurants and elegant bars, if you venture outside the hotel. Despite the downsides that concerned my wife and I, a stay in this hotel is highly recommended.

We stayed here for 8 nights, the hotel from the outside doesn’t look great and it is up a big hill just to note for any people with not great mobility this would not be ideal. However inside the hotel it is lovely and we found all staff very helpful and friendly. We felt the room booked with an opera view may have had a full front window view of this but it was half a city view from one window and side view to the opera house, which was still great and I loved sitting there watching the opera house and the boats coming back and forth, I just thought I would get a front view. The room was comfortable and daily big, nice bath, shower and amenities, I felt the cleaner wasn’t very good and on a few occasions didn’t provide fresh mugs and put a mat over left coffee and tea like we were going to drink it cold when we got in… which I found odd and a bit annoying that I had to keep rinsing out and washing the same cups myself even after I left a note. Also some towels were not changed as had the sans foundation mark on them as before even though I left them on the floor to be changed. It’s a minor point as we did love staying here and it is a nice hotel but worth saying so this could be improved. Unfortunately didn’t have chance to use the pool or go to the restaurant and bar as we were too busy out and about in Sidney trying to see and fit everything in, so this was ashame we didn’t have the chance but looks good from the photos. I love Sydney and this was my second time there from the Uk and can’t recommend the city enough. I do think however the four seasons hotel is a lot better location as not up the big hill. Also it would be nice to have the option of an early check in than 3pm as after a long haul flight you just want your room straight away and lots of other people just find this and find yourself tired and just waiting around near by for your room for hours.

Requested for a harbour view near opera house but can only provide on a higher level as hotel is almost full house during our stay. But appreciate the staff for changing our room & sorted out after a few minutes. Buffet spread has limited food choices. Expecting different cuisines will be offered. Nevertheless, staffs were very courteous. Really had a good stay in Shangri-La, as always.