Shangri-La Hotel Sydney

we stayed at this hotel from 4 - 7/8/25, this was not a great experience. Staff did their best and concierge were great. The main problem is a poorly maintained, poorly managed and over sold hotel. We had club rooms which gave access to Horizon the club lounge, this is sold with food and drink benefits but I can honestly say a couple of scones and some left over breakfast muffins is not an afternoon tea in a supposed 5 start hotel. We had missing and broken fittings in our rooms, broken air con, broken toilet, broken clock, broken WC door handle, etc. Our rooms were not ready despite checking in at 6pm. The pool changing rooms were horrific with towels and rubbish laying on the floor, we could not get into the Spa as it was constantly full of very small kids who should not have been in it. Everywhere we looked we could not get a table for evening meal or breakfast. To sum up its best to avoid this hotel unless you want a 3 star experience at 5 star costs.

Perfect from start to finish! Check in was quick and efficient. I actually made a mistake on my booking. I booked a twin room for my family (2 adults & 2 children aged 6 & 8) thinking it was two doubles, but I had actually booked two singles. The lady at reception was amazing (I regret not getting her name), but she reassured me she could amend the booking to get us into a room that would be comfortable for the family at no extra cost. She did so, and the room was fantastic. Thank you so much! The location and the views are outstanding. We will definitely be back! Thank you for making my son’s birthday such a memorable one for all of us!

We loved our stay here. The location is fantastic, the views are superb and unobstructed. The room was spacious and comfortable. The breakfast was awesome too. The service was top notch across the board and some notable mentions are Ehsaan from the front desk, the entire crew at the breakfast area including Amy, Nick, Bhawana, Gillian, Kara were super helpful and sweet. I would highly recommend this place and would come back for sure👍🏼

Gorgeous corner suite with sweeping views of the entire harbor. Service was impeccable throughout, particularly Jerry from Horizon Lounge and Eduardo at entrance. This is my second time here and I still love the classic charm. It’s definitely worth splurging on a room with views, I can’t count how many pictures we took with that stunning harbor view!

We stayed as part of the lions tour. The room was lovely and the rooftop bar very nice with remarks views. Service and food choices were good there too. Check in and check out were ok. We arrived as part of a coach party of 40 or so, do it wasn’t a surprise to have a bit of a delay. The huge problem for the hotel is breakfast. It’s on level 1 where tables are squeezed in but there are clearly not enough space and tables to deal with a full hotel. Nothing happens quickly….coffee and poached eggs arrived eventually at busy times.