Shangri-La Hotel Sydney

The accommodation cost was $1899. When we checked in they took $2300 and said we would get the $400 back when we check out if there were no damages. Now the shocker, they went and took the $1899 off on top of the $2300. Now i am $2300 short in my bank account as it shows pending. When you phone them they blame it all on the bank for withholding the funds. They just dont get it. All you had to do was give me back the $400, you already had the $2300. Never staying at Shangri La again. Absolute morons!!

I am rarely in a city with this hotel chain so I wanted to try it out. It was fun to arrive in my room and see a different view of Sydney than I had before experienced by being down by the water. The room was nice. The check in was fine. I wanted a hotel with a pool to relax between my sight seeing. I think the pool needs some access to the outside. There was actually a patio area, but it was closed. Maybe for the winter.... It was warm enough though to want to get outside and enjoy some fresh air. The restaurant on the 36th floor was a great experience. The breakfast buffet had a good mix of Western and Asian food options. The hotel is up on a hill and accessibility is kind of a challenge if you have mobility issues. I prefer to go everywhere on foot. It is quite hilly in the area. There are some nice local vibe pubs super close that I would have enjoyed trying if I had been staying longer.

This is a superb hotel. The views are stunningly beautiful, the rooms are generously spaced and the staff in the Horizon Club lounge are so warm and welcoming. A special thank you to Jay, Nikka and Michael who provided such a lovely welcome to us and our toddler. It was such a delightful experience and we are very grateful for their outstanding hospitality, they are true professionals and their care for their roles really shines through. Thank you Jay, Nikka and Michael.

I do not often write a review but our stay at the Shangi La in Sydney was next level the Staff are just so welcoming and friendly, the wife and I were very impress with the level of service, rooms are very clean, and a very comfortable bed all made our experience enjoyable over a six-night stay. Little things like being severed ANZAC biscuits on a silver tray as you entered the building on ANZAC day a great touch. Well done !!!

My husband and I are staying here at the Shangri-La Sydney right now, and we are thoroughly enjoying this visit, as we always do. We usually come over at least once a year to rest and recuperate, and celebrate our wedding anniversary, and we always stay in Room 3313…the stunning Horizon Club Premier Sydney Harbour room. Yes, some features of the decor are showing their age and a little bit of wear and tear (Horizon club tables do tend to be a little sticky 😬) however when you’re sitting up in your super comfortable bed and can see that view of the Harbour from Bridge to Opera House and out to the Heads nothing else matters! The Horizon Club is a calm sanctuary on the 30th Floor where breakfast is served, afternoon tea and evening drinks and canapés, as well as all day tea, coffee and soft drinks. The additional charge on top of your room for this service is well worth it…the value is amazing. The service is exceptional. Being coeliac, I’m used to missing out on many culinary experiences, however the wonderful Horizon Club staff bought me a plate of gluten free delights every day at each of the sittings. Freshly made GF toast for breakfast, GF sandwiches and scones for afternoon tea, and GF spring roles, Arancini balls and pies for evening canapés. This morning, the wonderful Luke Yang (Horizon Club Manager) went above and beyond and somehow sourced and surprised me with some gluten free pastries! I have been looked after so well. The standout feature of this hotel for us is the friendliness of all staff that you encounter…from the porters on arrival, to housekeeping & room service staff you cross paths with, but especially the absolutely wonderful Horizon Club staff. I don’t want to leave anyone out, but unfortunately I know that I will…but a special thanks must go to Luke (ever attentive and providing sensational service), Emily (always happy, welcoming and efficient) and Jerry (who anticipated that my husband required a spoon before he realised himself!) So many more staff that I’m so sorry for not noting your names. Thank you all. We’ve had such a wonderful stay. We don’t want to leave tomorrow….but we will be back!