Sofitel Sydney Wentworth

Fabulous in every way ! Customer service was particularly top notch. Geralyn, Jackson and Pankjay were great as well as a lovely Polish waitress , Barbara. Rooms were clean and well appointed, and the atrium area outside was an added bonus. Location was excellent. I’d happily stay again. Thank you !

Our experience in the Club Lounge was made better by this wonderful man Yuvraj, so attentive and ensured our needs were all met. Great service by this man, we thank you for making us feel so welcomed into this lounge. On another matter the food presented has been disappointing compared to our other stays at the hotel.

Overall, we had a great stay - but there are a few highs and lows that I think are worthy of a mention. Self check-in was a surprise (not a good one!), but there were staff on hand to guide us through the process. I think I'd prefer a human being dealing with all that process though in future. The TV in our room wouldn't connect to the server. We got a maintenance person to look at it, and it seemed to be fixed, but failed again later. So we couldn't find all the information we wanted about the hotel, which was frustrating. The QR codes to our phone helped with that information but that was fiddly and annoying. The door to the Juliet balcony was difficult to close properly and it didn't keep the noise out effectively. On our final night, of three, when the TV failed again, and we couldn't deal with the street noise, we ended up asking for a room swap to the other side of the hotel. Charles was an absolute delight in helping us get that organised - I couldn't speak highly enough of him and the service he provided. We had dinner in Delta Rue restaurant on our first night, which was nice but pricey. The soft cushioned seats are comfy, but on the low side for eating comfort. Breakfasts were excellent - lots of choice and everything appeared to be kept topped up. We arrived around 8am each day, with only one or two people ahead of us, but by 9am the queue of people waiting to be seated was at least 10 groups long and they appeared to be running out of seating in the restaurant. I'm so glad we're early risers! We'd have preferred bigger cups in the rooms for making tea. Loved the big bathroom in our first room, though it did feel a little in need of an upgrade due to chips in the basin and the bath (room 639). The bathroom in the second room was a lot smaller, but the shower was fabulous. We booked through Luxury Escapes, so we got a room upgrade, a dining credit and breakfast included. Great value for money. Location was fabulous as we had tickets for My Fair Lady at the Opera House and we spent all our weekend within walking distance of the hotel. Would happily re-book again in future.

We make frequent trips to Sydney and this is always our choice. Never had a problem until recently. We are diamond members and take advantage of enjoying the executive lounge. The crowds making there way to the lounge in recent months has been extordinary. We have just found that this Sofitel are now offering the lounge as part of Luxury escapes and Qantas packages. So rather than it being an exclusive lounge that we have paid for in our Accor membership it now feels like a low level P&O Cruise with people queued at a pigs trough. Nothing exclusive about this hotel. Today we have found out our 2 hour experience in the club between 5.30 - 7.30 has now been cut to 1 hour on a Friday and Saturday nights to accomodate the package deal people. Shame on you sofitel wenworth. Loyalty counts for nothing and you have just lowered the standard of your hotel for a quick money grab

What an amazing stay at the Sofitel Sydney Wentworth! The hospitality was absolutely outstanding from the moment we arrived. Every staff member we encountered was friendly, welcoming and genuinely went out of their way to make us feel looked after. The hotel itself is beautiful, elegant and in a fantastic location, but it was definitely the service and hospitality that stood out the most. Mounoi in the club lounge was outstanding, thank you for your expertise and friendly service.