Sofitel Sydney Wentworth

This was our 2nd time at the Sofitel Wentworth since its major renovation. We stayed there in June last year and were really impressed by the facilities, service and the Millesime Club Lounge. I was attending a conference and decided to book a room. It was the week end after we had stayed for 3 nights at the Sofitel Brisbane Central again in a suite room and, what a contrast in amenities , service and staffing and attention to detail at the Softitel Wentworth. I would definitely say that it is what you expect and more of a sofitel hotel. My review of the Sofitel Brisbane was uploaded to Trip Advisor on the 12th May and it was a dismal experience. We were directed to level 5 to the lounge for check in : We were warmly greeted and checked in by Niroshi who explained all of the benefits and services to us. We were amazed by the suite room space , amenities and furnishings which were very tasteful in subdued colours, and the room was quiet at the end of the 15th floor. The only noise was the construction outside on the street starting at 7 am even on Saturday morning. We were well looked after by Yuvraj who was polite, attentive and friendly while we were in the lounge for evening canapes and drinks on both nights. Supraja and Krystal were also excellent waiting staff. Souk who was at the carvery was interesting to chat with. Niroshi checked in on us through out our stay on several occasions. What is outstanding at the Sofitel Wentworth is the spread of food and drink at afternoon tea time and the hot and cold canapes and extensive drinks and cocktail list for evening drinks. The gourmet A la Carte breakfast is also very special with excellent fresh produce which is obvious. The one disappointment was the Waffles which I am sure were reheated soggy super market packet waffles which were almost rancid !. Best to not offer them rather than let your reputation suffer. The coffee was excellent and barista made . But most remarkable is the level of staffing for the lounge which is in stark contrast to Sofitel Brisbane. The people who served with a smile made it a memorable stay. The overall experience was excellent and the hotel is highly recommended.

The Sofitel is a beautiful central hotel but what really made my stay so special was the Concierge/Porter Charles. He went above and beyond to help me find a car park in Sydney and went the extra mile to do some research and escort me. Charles (and Josh) demonstrated extraordinary service which is not often found in the service industry. I laud them. Thank you

We had 3 nights at the Sofitel! A delightful stay! Breakfasts were wonderful! Nick and Alexander - concierges - were very helpful, friendly and professional.

Had a great stay in Sydney at the Sofitel Wentworth. The staff were very friendly and helpful and went out of their way to ensure we had an enjoyable stay. The location is s really convenient, close to trains and Circular Quay ferry’s. Food and drinks were a very high standard. Will make this my Sydney hotel for future trips.

This Hotel is in a great location but I didn't like not having a walk in shower and the room was rather small with small windows. Breakfast in the Club level along with afternoon tea were the best ! The food looked nice both nights at Dinner time but because we were heading out for Dinner we had a couple of drinks and didn't touch the food. Most of the staff in there were good, but this one girl was rude , no smile or at all friendly when she took our drink order , I tried to get her name and it was something like Josephine. I was talking to one of the nice girls only for a minute and this Josephine girl came up cut into our conversation with out so much as an excuse me and told the girl rudely she was needed else where. I always pay for Club level rooms no matter what brand of Hotel and I have never come across anyone as rude. House keeping staff though were awesome , always gave you a smile and hello when walking past and always left the room immaculate.