Sofitel Sydney Wentworth

The service was outstanding - sceptics may argue that from a 5 star hotel, this is expected. But it was still above expectations. We had a meal at the Delta Rue restaurant - well worth the reservation. The Wentworth Bar is situated outdoors - not on top of the building. A great spot for a drink whilst taking in the general hustle and bustle of one of the best parts of the City.

This hotel is relatively nice, but they do not like giving benefits to ALL status holders. Clearly management have been instructed not to acknowledge benefits if they can get away with it, and won’t proactively welcome status holders. You get the feeling they just don’t want you there and you’re treated like a “freeloader” just to get the benefits you are due. Similarly why many Accor Plus benefits are not honoured at the property at their dinings venues. Penny pinching has always been the issue with the Sofitel Wentworth since I can remember, but I thought I’d give it another go. Nothing has changed. One can only surmise this isn’t Accor Group’s direction as manager but the private equity owners of the building seeking to extract every last dollar from their investment. Sydney has plenty of nicer hotels in better locations which provide good customer experience, including other Accor properties such as the Sofitel Darling Harbour. I won’t stay here again.

Staying for 3 nights but on our last day, couldn’t be bothered to make up our room. When I challenged this and after to and fro they deduced that we still had the not disturb sign at 3/4pm despite being here for the Lions and at another part of town at that time!!! We turned the sign around at about 11am as had done some shopping, but returned to leave this in the room. Fobbed off like we’d leave our room after housekeeping had finished at 3/4pm….hardly , we’re here for 3 days! However, Emma & Milly both said it was the first time it had happened like we should be grateful? Offered wine as a “goodwill” gesture which is meaningless if not wanted… It’s all about them and NOT the guest! Caveat Emptor!!!!

Stayed at this hotel to celebrate my wife’s 50th birthday. The hotel is in good shape after the refurbishment, the rooms are comfortable and it is well-located. Unfortunately there are very limited efforts made at providing good customer service and this hotel doesn’t compete with its peers. Being a long-time loyal customer of the Accor group and celebrating a milestone birthday, I did expect a bit of effort to be made to make the experience a special one. There is a very rigid application of policies, no warmth, no effort made to make the stay a positive experience. Some services and facilities you would expect from a Sofitel are also lacking. There is no pool, no valet parking and no option to order your own eggs at breakfast. This hotel thoroughly deserves having a trip advisor rating below four and is likely to rapidly dip lower if management fails to change its attitude and the service culture.

We have stayed here many times over the years and in the past have enjoyed our stay.’we decided to use our Accor free night so booked a room and upgraded to a suite for an extra cost if $135.00. The room was great, plenty of space and a separate bed room. A few problems we had. With the Accor membership you get 2 free drinks which we redeemed from the outside bar on level 5. The winery the glass came out of a tap and was not drinkable, just horrible cheap second rate wine. The TV on our room we could not connect to o chrome card, we had the Concierge up twice to try to sort but they could not connect it, we ended matching=ng TV on our iPad. We were woken up at around 3.00-with loud music coming from somewhere else and we couldn’t sleep. Just a waste of a night in the city after a lunch meal out.