Sofitel Sydney Wentworth

Outstanding hotel the Customer Service in every aspect is of the highest of excellency...Location,Atmosphere, Rooms and value the Best

The staff all around were again exceptional to housekeeping, lounge, restaurant, could not fault the service. Everything in our room was in tip top shape, we found the housekeeping staff to be so efficient, in and out, everything was left so neat and tidy in the room, great to see them working as a team, the arrival goods were appreciated The Millesime Club Lounge staff were always welcoming, now excuse me if I have the spelling incorrect, Eleena, she was exceptional, couldn’t do enough for us. Plus the lounge staff took notice of what we were drinking, no hesitation the next evening asking if we would like the same as last evening and they knew what it was, personalised service, customer service to another valued level, well done The breakfast food range in Delta Rue restaurant was outstanding, covered so many ethnicities, all fresh. Something that caught my eye on the ground floor by reception area were the books The Little Prince which I took photos of, a neat touch in the hotel. Your staff have created an exceptional memory of our stay Sofitel Wentworth Sydney, thank you. Happy staff, happy guests

Nothing to fault here; excellent staff throughout, comfortable room, and good location. Everything worked - and I can't say that about many hotels of any category these days. Equidistant to 3 city rail stations. My only observation is that when I dined alone, the staff were too quick to clean away everything when I left the table to find more dishes. How is this dealt with?

I booked the Sofitel Wentworth expecting a polished luxury experience based on recommendations from someone in the travel industry, but unfortunately my stay was defined more by operational issues than hospitality. Before arrival, my confirmation email lacked clear room category details, despite specifically booking above the Classic King because I wanted more space. I had also booked for one guest, as my travel companion booked separately, yet the reservation somehow reflected two guests instead. My request for early check-in also seemed to disappear entirely from the system. What made the experience particularly disappointing was the inconsistency in room allocation. My friend paid less for a Classic room and received a noticeably better room with a decent sized bathroom after my supposed upgrade. The first room felt like a very small “shoebox” room with barely enough space once luggage was inside. The most stressful part of the stay, however, was the luggage mishandling on arrival. My bags were initially lost and I was mistakenly given someone else’s carry-on case. I’m in Sydney for an event and was travelling with valuable items I would not normally bring, so this caused genuine panic and significantly impacted the start of my stay. Staff were apologetic, but at this price point I expected far stronger organisation and recovery. The hotel itself has potential and some staff were courteous, but overall the experience didn’t match the reputation, pricing, or expectations associated with a luxury property.

Experience was very disappointing. Ordered a glass of wine and when partner questioned pour size which appeared small the waitress argued and stated it was 125ml and she was happy to measure it. Quite embarrassing to say the least. A standard pour in the industry is 150ml so Sofitel is stingy if 125ml is what they pour. The lunch was terrible and I had to send the steak back as it was so tough. The experience was topped of by being rushed out and treated rudely by the waitress who couldn’t get us out quick enough. Terrible experience