Hyatt Regency Taghazout

We have been coming to Hyatt Regency Taghazout every year and sometimes even twice a year so this hotel has become a very special place for us. We already knew how beautiful the resort is, how incredible the setting is and how much we enjoy coming here. But this stay was completely different. This time, I proposed to my fiancée here. What could have been simply a beautiful holiday became one of the most important and memorable moments of our lives and that is largely because of the incredible people at Hyatt Regency Taghazout. I would like to personally thank a few members of the team who went far beyond what could ever be expected. Yassin, F&B Manager Yassin was exceptional from beginning to end. He made sure we always had everything we needed and personally helped facilitate our private terrace dinner. Whatever we needed, he was there to make it happen. His attention to detail, availability and genuine willingness to help made a huge difference. We always felt that we could rely on him. Hicham, Front Hotel Manager Hicham helped coordinate everything related to our room and made our upgrade completely smooth and stress free. He was incredibly kind, professional and approachable throughout our stay. Sometimes you meet people in hospitality who simply make you feel welcome and Hicham is exactly that kind of person. One of the nicest people we have met during our stays here. Hicham, Restaurant Manager On our very first night, Hicham surprised us with a beautiful meal on our balcony overlooking the ocean. After travelling and arriving at the hotel, this was such a thoughtful and unexpected gesture. It immediately made us feel special and set the tone for what became an unforgettable stay. Zakaria I cannot thank Zakaria enough. He was one of the key people behind the proposal. He coordinated, connected me with the right people and helped plan so many of the details leading up to one of the most important days of my life. There were so many moving parts and having someone who could coordinate everything and make sure I was connected to the right people made the whole experience so much easier. I am genuinely grateful for everything he did. Malika, Housekeeping Malika deserves a special mention as well. From the day we checked in, she took such great care of our room. She decorated it beautifully, kept everything spotless and consistently made sure the room was perfect. My Fiancée loved every decoration And then there is everyone else who often does not get mentioned by name but deserves just as much recognition. Thank you to the entire La Vie en Bleu team, the wonderful lady who made us crepes, the breakfast team, particularly the ladies working outside, the teams at Sud and Km 17, the gardeners who are constantly taking care of the beautiful surroundings, the security teams, the housekeeping manager and every other member of staff who contributed to our stay. There are so many people working behind the scenes to make a resort like this run and we noticed it. The hotel itself also continues to impress us. We noticed that some areas of the hotel have recently been renovated and they look absolutely amazing. It is great to see the property continuing to evolve while maintaining what makes it so special. We also heard about the new Moroccan restaurant being created upstairs. From what we saw, the views are going to be absolutely incredible. A Moroccan restaurant in that setting with those views sounds like a very special addition to the resort and we are already looking forward to coming back and experiencing it once it is open. The thing about Hyatt Regency Taghazout is that of course the location is incredible. The ocean views are beautiful, the property is stunning and the atmosphere is special. But after coming here year after year, I can honestly say that it is the people who make us keep coming back. This time, the team did not just provide us with a great hotel stay. They helped create a memory that we will carry with us for the rest of our lives. To everyone who knew about the proposal, helped with it, supported me, arranged something, prepared something, cleaned something, served us, welcomed us or simply smiled and made us feel at home, thank you. You played a part in one of the most important days of our lives and we will never forget that. We came to Hyatt Regency Taghazout as returning guests. We left with an even more special connection to this place. Thank you to the entire team. We will see you again soon.

Hyatt regency offered the most amazing stay, a mixture of relaxation and party with the beach club on site. The rooms were clean and there is something for everyone in terms of food options. The staff were amazing with no ask too big, Issam in particular at the pool bar provided excellent service. 10/10 will be returning.

Great experience. Highly recommend ocean front room with balcony. Hotel staff is amazing and everything was above expectations for us.

Excellent fitness coach Zakaria very professional and attentive He taught me valuable professional techniques and really helped me improve my performance Highly recommended thankyou🙏🙂💪🏻

We are seasoned travellers, this is our first stay at a Hyatt Regency. Sadly, our first impression of Hyatt Regency Taghazout Bay has been disappointing. The recurring theme is that everything feels harder than it should be in a five-star resort. We booked the hotel airport transfer specifically to make arrival easier with young children after leaving home at 5am. The driver did not assist with our luggage, no water was offered, and on arrival we then waited until almost 3pm for our room. The hotel knew our arrival time in advance. Rose petals had sweetly been arranged in the room, but after hours waiting with tired children, having the room ready would have meant far more. We had also specifically requested a quiet room in advance. Instead, we were allocated a room directly overlooking the children’s pool and immediately above the speakers/DJ — almost the opposite of what we had requested. Poolside service is extremely limited. Nobody appears to routinely prepare or tidy loungers, offer towels, take drinks orders or check on guests. Even ordering ice cream for the children at the pool restaurant proved impossible because we were told it was “not available yet”. The food itself, however, has been consistently delicious. Our greatest concern is allergen safety. One of our children has a severe nut allergy and carries EpiPens. Food is not consistently labelled with allergens. The Club Lounge serves desserts containing nuts, but it is unclear which contain nuts or even which nuts are being used. More worryingly, the Kids Club was not particularly clean, with food crumbs around the room and a bowl of discarded pistachio shells left on a children’s table. Our daughter has subsequently spent much of the night with significant abdominal pain. We cannot establish that this resulted from accidental nut exposure, but given her allergy and what we observed, it is understandably concerning. We also saw very young children apparently being left in the Kids Club, raising questions for us about how consistently its age and supervision policies are applied. There are other details that simply do not feel five-star: damaged brickwork and uneven thresholds/ledges, one of which our youngest child caught her foot on and fell. Communication can also be difficult if you do not speak French or Moroccan Arabic, and information about activities and services is surprisingly unclear. It is also worth knowing that although the hotel opens towards the sea, it is not directly on a private beachfront; a public beach sits between the hotel and the water. We had not appreciated this clearly before booking and it may have changed our choice. There are positives. The property is attractive, the food (so far) is excellent and most of the staff we have met seem genuinely warm and pleasant. This does not feel like a problem with individual employees. It feels like a management and operational-delivery problem: insufficient attention to detail, inconsistent service and too little anticipation of guests’ needs. A good five-star resort should remove friction and allow you to relax. So far, this hotel has unfortunately done the opposite. Ironically, it makes it remarkably easy not to spend any additional money because there is so little proactive service. For guests accustomed to the standards of strong international luxury hotels, I would manage expectations carefully. At a lower cost, you would be willing to tolerate this just about, or may have chosen an alternate more suitable option. We still have several days of our stay remaining and sincerely hope the experience improves.