Hyatt Regency Taghazout

Excellent fitness coach Zakaria very professional and attentive He taught me valuable professional techniques and really helped me improve my performance Highly recommended thankyou🙏🙂💪🏻

We are seasoned travellers, this is our first stay at a Hyatt Regency. Sadly, our first impression of Hyatt Regency Taghazout Bay has been disappointing. The recurring theme is that everything feels harder than it should be in a five-star resort. We booked the hotel airport transfer specifically to make arrival easier with young children after leaving home at 5am. The driver did not assist with our luggage, no water was offered, and on arrival we then waited until almost 3pm for our room. The hotel knew our arrival time in advance. Rose petals had sweetly been arranged in the room, but after hours waiting with tired children, having the room ready would have meant far more. We had also specifically requested a quiet room in advance. Instead, we were allocated a room directly overlooking the children’s pool and immediately above the speakers/DJ — almost the opposite of what we had requested. Poolside service is extremely limited. Nobody appears to routinely prepare or tidy loungers, offer towels, take drinks orders or check on guests. Even ordering ice cream for the children at the pool restaurant proved impossible because we were told it was “not available yet”. The food itself, however, has been consistently delicious. Our greatest concern is allergen safety. One of our children has a severe nut allergy and carries EpiPens. Food is not consistently labelled with allergens. The Club Lounge serves desserts containing nuts, but it is unclear which contain nuts or even which nuts are being used. More worryingly, the Kids Club was not particularly clean, with food crumbs around the room and a bowl of discarded pistachio shells left on a children’s table. Our daughter has subsequently spent much of the night with significant abdominal pain. We cannot establish that this resulted from accidental nut exposure, but given her allergy and what we observed, it is understandably concerning. We also saw very young children apparently being left in the Kids Club, raising questions for us about how consistently its age and supervision policies are applied. There are other details that simply do not feel five-star: damaged brickwork and uneven thresholds/ledges, one of which our youngest child caught her foot on and fell. Communication can also be difficult if you do not speak French or Moroccan Arabic, and information about activities and services is surprisingly unclear. It is also worth knowing that although the hotel opens towards the sea, it is not directly on a private beachfront; a public beach sits between the hotel and the water. We had not appreciated this clearly before booking and it may have changed our choice. There are positives. The property is attractive, the food (so far) is excellent and most of the staff we have met seem genuinely warm and pleasant. This does not feel like a problem with individual employees. It feels like a management and operational-delivery problem: insufficient attention to detail, inconsistent service and too little anticipation of guests’ needs. A good five-star resort should remove friction and allow you to relax. So far, this hotel has unfortunately done the opposite. Ironically, it makes it remarkably easy not to spend any additional money because there is so little proactive service. For guests accustomed to the standards of strong international luxury hotels, I would manage expectations carefully. At a lower cost, you would be willing to tolerate this just about, or may have chosen an alternate more suitable option. We still have several days of our stay remaining and sincerely hope the experience improves.

As a Hyatt Globalist who has stayed at Hyatt properties around the world, I have never experienced a Hyatt with such a consistently low level of service as Hyatt Regency Taghazout. From the front desk to the restaurants, pool staff, and management, there was a striking lack of attentiveness or genuine concern for guests. We were assigned a suite with construction directly above us on a Sunday morning, completely ruining what was supposed to be a relaxing day in our room. When I complained, the response felt more like annoyance at having to deal with the complaint than concern about the guest experience. Management eventually apologized and offered 10,000 World of Hyatt points, which I appreciated, but it does not excuse the lack of advance warning. The food was equally disappointing. The buffets were tired, and the food was bland and uninspired. Even Sud, Km 17, supposedly one of the property’s upscale restaurants, fell far below the standard of an upscale restaurant regarding food and service. The gym was another major letdown: no air conditioning, dirty, and equipped with old, poorly maintained equipment. For a resort of this category, this is simply unacceptable. The property itself has a beautiful location and enormous potential, but the execution falls well short of Hyatt standards. My overall impression is that the hotel is primarily geared toward the domestic family market rather than the expectations of an international Hyatt clientele. Basically they don’t care about the international gists since their main source of income is the Moroccan guests. This is unfortunately one Hyatt I would not return to or recommend to other Globalists.

Lovely place, super child friendly. They have a dedicated entertainers team that have a great program for daily children activities, led by Eva. Amazing stuff are sukayna, maryam, ayoub.

It was really good and nice but when I needed a towel or they ran out or they wouldn’t give it