Palais de Chine

This was an amazing hotel! My wife and I visited Taiwan for the first time with our 18 month old child and it was awesome! First, the hotel is beautiful. The rooms are very luxurious and clean and they are quite large, particularly in the context of hotel rooms in Asia. We got the hotel breakfast and it was great! Obviously, like any hotel breakfast, you can get cheaper by doing it yourself; however, the ease and quality of the food made paying a slight premium worth it for us. Also, having an 18 month old with allergies, it is helpful to manage this at the hotel restaurant in the morning, especially given we are not Mandarin speakers. Finally, the service is what sets the hotel apart. Andy was the concierge we most closely interacted with and he is phenomenal! He is so kind, so attentive and really went above and beyond for us! He is such a delightful person and made us feel so welcome! All the other staff we interacted with were also great, but I wanted to give a special shout out to Andy! Would definitely recommend staying here for those coming to Taipei!

The location was perfect! Very near and accessible to it's ever-efficient public transportation system. Mall is just beside it with restaurants and drugstores and other shops.

An Unforgettable Stay — Thanks to an Amazing Staff and Andy My mother and I stayed at Palais de Chine during our trip to Taiwan, and while the hotel itself is beautiful and the location next to Taipei Main Station is incredibly convenient, what made our stay truly special was the people. The entire staff was incredibly friendly and welcoming. One thing that really stood out was the staff at the breakfast buffet. My mother and I are Muslim, and without us even asking, staff members would come over to our table and tell us that if we wanted a particular dish from the buffet that contained pork, they would be happy to make a separate version for us without it. They even offered to prepare things from scratch when necessary. It was completely unexpected and such a thoughtful gesture. That kind of genuine hospitality is something you remember. And then there was Andy at the concierge desk. Andy was simply amazing and became a big part of our experience in Taiwan. Almost every day, I would talk with him about what my mother and I should do, and he would help us put together an itinerary. He didn’t just point out tourist attractions on a map. He considered my mother’s age, how much walking would be involved, what we enjoyed, and even how hot the weather was going to be that day. His recommendations helped us experience so much more of Taiwan. We visited places like Jiufen, Houtong, Yingge, Taipei Zoo and the Maokong Gondola, along with markets and neighborhoods around Taipei. Some of our favorite memories came from places we might never have considered without the advice we received. One recommendation that became especially memorable was Tamsui, Andy’s hometown by the water. He encouraged us to go there, and it turned out to be one of our favorite evenings of the entire trip. Walking along the waterfront and experiencing Tamsui as the sun went down was beautiful, and knowing that Andy had personally recommended his hometown made it even more special. By the end of our stay, it felt less like we had a concierge helping us and more like we had a friend in Taiwan looking out for us. The entire staff at Palais de Chine deserves recognition for the warmth and hospitality they showed us, but I especially want to thank Andy. You helped make this trip with my mother something truly special and gave us memories that we will remember forever. If we return to Taipei, there is absolutely no question where we will stay. Thank you, Andy, and thank you to everyone at Palais de Chine.

Mr Ricoh Cheng and Mr Andy Liang are the true ambassadors of this hotel, very excellent staff who greeted me by name even before i entered the hotel during my arrival and even remembered my previous stay over 6 months ago. More like a reunion of old friends here. My pleasant stay was boosted by their warmth. They deserve an recognition award!

I stayed at Palais de Chine Hotel last month and unfortunately had a disappointing experience during check-in. It was in the evening on the 6th floor, and there were quite a few guests waiting to check in. One of the male staff members, whose name I believe was Alfo, seemed to be happily chatting with a friend instead of helping guests. I was honestly a little surprised to see this, especially when many guests, including myself, were waiting at the counter. The front desk is the first impression of the hotel, so I think these basic things really matter. Hopefully the hotel can pay a little more attention to the service and attentiveness of the front desk staff, especially during busy times. For a hotel of this standard, I think there is definitely room for improvement.