Palais de Chine

The Hotel is in a great location, right next to the Taipei main station. We found the staff friendly and helpful the room was clean and neat and large. We would recommend this place as a great central location in Taipei. we arrived a little bit before check in and were having difficulty with our E Sim they sat us in the restaurant/bar and provided us with WIFI to organize our E Sim issues.

It’s my third stay at this hotel and the staff are 100% great hosts and the rooms never disappoint the beds are always comfy and everything else is just amazing…………………………………………………………………………………………………………………………………………………………………………………..

I had a wonderful stay at what I believe to be the finest hotel in Taiwan. The service, room comfort, and delicious food were all exceptional, though the restaurant is a bit pricey. Room service was also outstanding, and the hotel boasts a lovely European atmosphere. The food served on the 17th floor and at breakfast was beautifully presented. I especially appreciated the kindness and pleasant conversation of Polly, a lovely lady who works on the 17th floor. My month-long stay was truly exceptional value, exceeding my expectations. I give it a 10/10 rating.

My first trip to Taiwan was made special by the amazing team at Palais De Chine, namely Ken Tso, Alfon, and Mike Huang among the other front desk and concierge team. Ken Tso went above and beyond to provide my partner and I recommendations on the local delicacies and attractions, all the way down to maps and hand drawn directions and best times to visit. However, it's his attentiveness and ability to provide tailored suggestions based on my vague preferences that shine him in a special light. Alfon was the front desk who checked me in and was pleasant and accommodating to a weary traveller, and also provided immediate recommendations for dinner. Lovely welcome to the PDC. Mike also provided recommendations via a physical letter to the room with detailed locations; my first time encountering this type of service and a very nice touch. He also sent us off with a little farewell gift and a handwritten note which is greatly appreciated. All in all, my stay at PDC was great and made possible by the lovely staff. <3 <3 <3

I would not recommend anyone to stay in this hotel. Other than the location is quite convenient (near Taipei Main Station and next to Q Square Mall), this hotel deserves only 3 stars max. We never experienced any cockroach in hotel stays, even some hotels 3 stars will not have this. We thought this is 5 stars, pictures look fancy, and recommended by Sonic Tourist Travel Agency. We paid extra 1 night so upon arrival Taipei we can check in shower immediately. Our 1st day arrival hotel room has cockroach in our room on shower floor. I was about getting ready to shower, start my itinerary, and saw this. We contacted front desk immediately and waited long time for someone came and waited long time for room change. After the change, the room was bigger, however, the face sink wash is clogged- water can't really drain (super slow), water pressure in the big rounded bathtub is weak, and most stressful thing is their LED Switch lights on off - We pressed almost every button to have lights turn on in certain areas only, and even you pressed all, some lights not on. I never experienced any LED Switch lights so difficult to manage. It ruined my half day. If I call them again and wait another hour or 2, basically waste my whole day that almost 3pm checkin time. I tried to dispute the amount of stay, at least refund 50% back with this kind of quality, Lucy Huang 黃郁淳 Guest relations Manager 顧客關係經理 emailed me back without any offer for this refund. I need to contact my credit card company again to let them know their response. This was also my bachelorette trip. I had a very bad experience at this 5 stars hotel. Please DO NOT STAY here. Their customer service is terrible. Don't let their online pictures, advertisements, and decorations trick you. I highly recommend stay at MGH Mitsui Hotel Taipei - this is Japanese hotel, and very clean, and free water bottles unlimited every day you go up the floor get it yourself. We regret for trying new hotel like this one.