Regent Taipei

I was a bit reluctant to book the Regent after reading reviews saying it’s dated… but it is a very nice hotel, and if anything, it has aged in a very graceful way. I booked through Amex FHR and was upgraded to a spacious suite with a nice view. Breakfast was the highlight of my stay - amazing variety and quality. The $150 FHR benefit can unfortunately be used only towards spa charges - and the spa was fully booked during my stay, so it’s gone to waste. This is my main gripe as other FHR properties in Taipei allow using the Amex credit towards any charges, incl. dining

All staff - front desk, gym, restaurant - were warm, friendly and welcoming. The room was very nicely furnished and the bed was firm and comfortable. The desk chair was ergonomic but I wish the power sockets were not recessed - it made using an international power adapter impossible. Wifi speeds were good for streaming. Shower pressure was good. Room service food was delicious as was the buffet breakfast served in an airy dining room. The well equipped gym had a smith machine and dumbbells going up to 25kg. Pity it closes at 1030pm. Wished it was 24 hours. Small touches such as coiling up USB power cables by housekeeping showed attention to detail.

I stayed here twice, at the beginning and end of a Taiwan tour. It's a beautiful hotel. The rooms are large and comfortable, with lots of storage, and comfortable seating areas. Their workdesk area was also large. The rooms have spacious bathrooms with both baths and large walk-in showers. If you come by taxi, you will be dropped off at the front entrance, but if you walk (as I did), it may be confusing to find the reception desk, which is actually on the 2nd floor, on the west end of the hotel, not at street level. Reception was good, but quite slow. I think the front desk is understaffed; the staff were very efficient, and friendly, but they seemed a bit overwhelmed by the number of people checking in. The first time I checked in, I had to wait 40 minutes before being given my room key. The breakfast is certainly a highlight, as the buffet provides anything that anyone could possibly want, and all the food was delicious. It is served in a very large room, and it will be busy! But there are enough staff that there was rarely a lineup. I can't comment on price, as it was included in the tour price; it's probably expensive, though. Another highlight is the concierge desk. The person I talked to went out of her way to find a store which sold a replacement power cord for my laptop (a rather obscure make, so she had to do quite a bit of research and phoning to find the store). She then gave detailed directions to the store. They had some excellent musicians playing in the lounge area in the evenings - an unexpected bonus. One bonus for the location is the beautiful parks immediately to the southeast of the hotel (Linsen Park and Kangle Park). There is also quite a bit of shopping within one or two blocks of the hotels. On the other hand, this hotel is not particularly convenient for public transit; the nearest subway station is about 500 m or four blocks away, although bus stops are closer. It also is not particularly convenient if you are arriving the train from the airport. Would I stay here again? Perhaps, as the hotel is beautiful, but proximity to a subway station might be more important on the next stay in Taipei.

The breakfast selection is quite impressive, featuring a range of delicious options that cater to various tastes. 🥞🍰🍯 I particularly appreciated the attentive service provided by Sherry Ye, who demonstrated a strong service-minded attitude and mindfulness in her approach. Overall, it’s a wonderful place to stay and unwind. Thank you 😊 😊 Phatarin Suankoggruad (Pi)

I stayed at the Regent with my family this week. The property is beautiful. No doubt. And the staff is courteous and very polite. The hotel however has defined its five star experience according to some very rigid and outdated mode that gives little consideration to what a guest might need or want. Case in point, having stayed in four other luxury properties in taiwan and china this trip, every single one had a coffee machine in the room. Not only did the Regent not offer this, there is not a single option in the entire hotel to buy a single coffee in the morning. When i enquired at the desk I was told I had to pay for the buffet or I could walk across the street to 7-11! Is that five star? As a family, we booked two rooms, hoping to get a connecting room, something we received without issue at every other hotel this trip. At the Regent however, this was not possible. Why? Not because it wasn’t available. It was just too complex for the front desk to figure out how to change our rooms from the exact ones assigned, which were 7 floors apart, and could not even be adjusted without further manager approval. I eventually gave up and took the 7 floor separation. After check out I realized that i forgot my passport in the room and ran back into the hotel lobby, very clearly in a panic. Not only did every lobby staff fail to make eye contact, when i did engage someone to ask for help he told me to go wait in the long line at the front desk. When i refused, a manager came to speak with me and sent me to the room to meet an employee who would let me in. I then waited outside my room for ten minutes and eventually had to flag down an employee who happened to be walking the hall to help me. Again they couldnt empower themselves to open the door but used their radio to send someone to the room then proceeded to walk away. I waited another couple minutes for help. Lastly, the beds are just really hard. I dont know why they need to be like this but again im sure this is managements idea of luxury and has no consideration of what a guest might actually want, even when there are so many reviews here making the same complaint. Overall this really is a beautiful hotel with a nice staff and good food. But the service is not five star and ruins the experience. This hotel needs to learn that luxury is achieved by giving every guest the best personal experience. The staff must be trained to put the guest above rigid rules and be empowered to solve problems so the can create that experience in the moment. Hope they can do this. It’s a fantastic property.