The Sakala Resort Bali

I came here to stay with my son aged 5 solo all the way from Scotland and the staff couldn’t have been any friendlier or helpful nothing was a hassle. Food I couldn’t fault the facilities are great value for money.

Our stay at this beautiful Sakala resort in Bali was nothing short of amazing. From the moment we arrived, we were welcomed with genuine Balinese hospitality, warm smiles, and exceptional service. The entire property was beautifully maintained, peaceful, and surrounded by the kind of tropical scenery that makes you feel like you’ve truly escaped from everyday life. Our room was spacious, spotless, comfortable, and beautifully designed, with every detail thoughtfully taken care of. Waking up to the stunning surroundings and enjoying the resort’s atmosphere was a highlight of our stay. The staff deserve a special mention — everyone was incredibly friendly, attentive, and professional without ever being intrusive. They went above and beyond to make our experience memorable. Bali itself is magical, but having a resort this wonderful to come back to made the experience even more special. We genuinely didn’t want to leave and would happily stay here again. Highly recommended! ⭐⭐⭐⭐⭐ Thank you to the entire team for making our Bali holiday so unforgettable. We left with wonderful memories and can’t wait to return! ❤️🌺

Deemmy always doing great job thank you for taking care of all guest and being exceptional

I had a wonderful stay at The Sakala Resort Bali. The resort is beautiful, peaceful, and the atmosphere is amazing. As I was travelling alone, I really appreciated how welcoming and friendly everyone was. A special thank you to Demmy, who was incredibly kind, attentive, and helpful throughout my stay. He made me feel very comfortable and welcomed, and his friendly attitude really made my experience even more enjoyable.

Very disappointing experience, and unfortunately, I would not stay here again Unfortunately, our stay at this hotel was extremely disappointing from start to finish. We paid for three adults, yet the room provided was clearly set up for only two guests. This meant we did not receive what we had actually paid for, which was extremely frustrating and left us feeling that we had been short-changed. What made the experience even worse was the way the issue was handled by management. You have to go through two or three different managers, explaining the same situation repeatedly, and still nothing gets properly resolved. There was a complete lack of accountability and genuine customer service. For a 5-star resort, this level of service was absolutely unacceptable and, quite frankly, disgusting. A hotel of this standard should be focused on resolving a customer's concern rather than making them go from one manager to another without any meaningful outcome. To make matters worse, after eating at the hotel’s restaurant, one of us became unwell after having the seafood pasta. We raised this with the hotel, expecting the matter to be taken seriously and properly investigated. Unfortunately, we felt there was very little concern or meaningful action taken in response. Being a food safety manager, I take this extremely seriously especially being in a foreign country. The hygiene and cleanliness of the room were also below the standard I would expect from a hotel of this type. What was particularly disappointing was the way the situation was handled.  We were offered one complimentary meal to compensate for three adults who had paid the entire stay, along with 20% off a future stay. A future discount is of little value when our experience has been so poor that we have no intention of returning. The hotel appears to have a significant airline contract with Etihad Airways, and unfortunately our experience left us with the impression that individual guests may not be treated with the same level of importance or attention. For the amount we paid, I expected a clean room for the accommodation we had booked and paid for that didn't smell like sewerage and hygienic dining, and a reasonable response when concerns were raised. We received none of these to the standard I would expect. I also stayed at Alila Hotel for two nights, and the difference in service was incredible. The service there was exceptional, which made this experience even more disappointing by comparison. Unfortunately, I would never recommend this hotel based on my experience, and I sincerely hope other guests think twice before booking and find a hotel that actually values its customers. Very disappointing experience, and unfortunately, I would not stay here again.