Metropole Taormina Maison d'Hotes

This was a lovely, small, clean, perfectly situated hotel in the centre of Taormina. Staff were polite and efficient. We try to always book a spa hotel but at this you were expected to pay €60 per person per hour for the privilege of using the facilities. This hotel wasn't cheap (€10 for a coffee) which was fine but to have to pay to use a spa was (imo) totally unacceptable. The booking system was a good idea but as there was 4 people in our party that's €240 for 1 hours usage, therefore we didn't use the spa during our 5 night stay. Not what we expected. Plus we couldn't find any mention of the charge on either the hotels website nor British Airways description. We did raise matter this with 2 members of staff who just shrugged. I mentioned that I would write negatively about the spa so that they were aware..

Unparalleled views, kind and attentive staff, kick ass cocktails, and a perfect blend of historic and modern architecture- and perfectly located on the edge of central Taormina- and I need to get to 200 characters................................

This hotel is perched on the cliff, making the views incredible! When our driver pulled into town, we wondered how we would ever get around, with all of the steep streets. He pulled into the lower level of the hotel. We took the elevator up to the main floor to check in and were on the "other side", away from the beautiful view but right on a terrific walkable street full of shops. Our room wasn't quite ready, so we were given champagne and some snacks to enjoy, while looking out over the Mediterranean. We immediately felt welcomed-it was a great start to this leg of our trip. Our room had a hot tub and we were perched on the view side of the hotel-a beautiful room! Breakfast was included and was delicious-such a wonderful buffet! Everything was heavenly! We were able to get around easily and enjoyed our tour of the town and also going up toward Mt. Etna-to 6,000 feet! The amazing highlight of our stay was Irene at the front desk. After we arrived, I realized that a leather bag I had purchased when we were in Florence had a crack in it. I went to the reception desk, thinking they at least spoke Italian and might be able to assist me with my issue. Irene listened carefully to my problem, took all of the information, including some pictures, and told me she would try contacting them to see what they could do. A little later, as we went through the lobby, she told me that she had contacted them and that they were sending a replacement part to the hotel in Milan where we would be next! Also, she informed me that the store would pay for shipping the item to me. I was amazed! She was my hero! When we went to check out the next day, she had printed all of the information about what would happen and supplied me with a copy. She had contacted our next hotel to let them know to be on the lookout for a package for me! It was way beyond what one would expect from a hotel employee! We were sad to leave such a wonderful hotel but hopefully one day we will visit it again.

Thanks Lucca!!! He is the best maître ever ! We will come Back as soon as possible Great service great food!! You made our nights at the Le Terrace (metropole hotel ) very special !! Taormina unforgetable! And thanks to Giacomo (barman) ! great cocktails ! Ré/eli / cle / São Paulo / Brasil

There are two Amazing Guys in this Beautiful Hotel who will give YOU THE MOST BEAUTIFUL AND IMPECCABLE SERVICE!!! Please make a visit and say Hello to Giacomo and Luca and enjoy their Service! Situated on the Main Street in Taormina Corso Umberto