NH Collection Taormina

### Complaint Review — NH Hotel Taormina, Room 603 1. **Room 603 fell substantially below the standards I would reasonably expect from NH Hotels and this is supposed to be a 5 star hotel, with multiple basic aspects of the stay being unacceptable.** 2. **The television remote was visibly dirty and unhygienic, which is particularly concerning for an item handled repeatedly by guests and is documented in the photographs provided.** 3. **The bed was excessively soft and provided inadequate support, making it difficult to achieve a comfortable and restorative night’s sleep.** 4. **The advertised Chromecast functionality did not work, materially reducing the usability of the television and making the entertainment facilities effectively defective.** 5. **Sound insulation was exceptionally poor, to the extent that conversations taking place in the hallway could be heard clearly from inside the room.** 6. **The elevator was equally disruptive, with every audible arrival chime penetrating the room and repeatedly disturbing the otherwise expected quiet of a hotel bedroom.** 7. **The cumulative noise issue is not a minor inconvenience but a fundamental failure to provide an environment reasonably suitable for sleeping and relaxing.** 8. **The shower was particularly disappointing, with water escaping beyond the intended showering area and spilling across the bathroom floor, as clearly demonstrated by the accompanying photographs.** 9. **The shower design appears fundamentally flawed because ordinary use results in water escaping into areas that should remain dry, creating both inconvenience and an avoidable slip hazard.** 10. **Taken individually, these issues would be frustrating; taken together, they demonstrate a consistent failure across cleanliness, maintenance, functionality, comfort and basic room design.** 11. **I would strongly recommend that NH Hotel Taormina management personally inspect Room 603 rather than treating these complaints as subjective matters of guest preference, because several of the problems are objectively observable and photographically evidenced.** 12. **This stay has therefore fallen materially short of the standard I expected, and I expect the hotel to address these failures seriously and provide an appropriate response rather than offering a generic apology.**

We stayed for 6 nights at the NH Collection Taorimna for a wedding. It was an excellent location for getting around Corso Umberto, the bay beaches and the wedding events. Emanuela from guest related me plan before our arrival rides, excursions and getting my hair done for the wedding. She was fantastic! The front desk staff is so welcoming, the pool is so relaxing and beautiful, the gym was clean and had all essentials, fusion spa was amazing. Had a wonderful massage. The daily complimentary breakfast was so extensive and you could also order hot fresh items, the room is beautiful and staff is very attentive. The rooftop restaurant was amazing. We had a gorgeous view of the bay and coast, food was delicious and impressive presentation. Highly recommend going. I have to make a VERY special shout out to Monica on the waitstaff. She truly took care of us from the amazing rooftop dinner experience, to our daily breakfast experiences. I don’t recall others names but everyone at NH understands true warm hospitality! The welcome Prosecco and departing blown glass gift was just over the top. Thanks NH to making me feel like a princess leaving for the wedding. All the nice compliments made my day.

I recently stayed at the NH Collection hotel in Taormina with my son. The hotel was in a central location and had a beautiful outdoor pool for cooling off in after a day exploring. The staff were all so friendly, and provided excellent advice about possible trips available in the surrounding area. On our first night at the hotel, we ate at the rooftop terrace restaurant and enjoyed it so much that we returned to eat there on our final night. The food and drink served were delicious, and made even better as they were accompanied by a breathtaking view over the city. It seems that fantastic food is a reoccurring theme of the hotel, as the breakfast could not be faulted and sets you up for your day brilliantly. Thank you to everyone at the NH Collection hotel Taormina for truly making our stay very memorable.

The entire staff at NH Collection Taormina comes together to create a truly lovely and relaxing stay in this beautiful Sicilian town. From the warm welcome at the front desk; to the accommodating efforts of the Housekeeping staff; and including the attentive service of the Restaurant & Bar Service Team; no wish or whim is left to chance. The Breakfast service is outstanding, both in variety and quality, as well as care and attention from the staff. Monica, Mary, Stefano, Giuseppe and Emmanuela are quick on their feet and watchful of whatever one may need or desire. Sarah's guidance as Concierge is invaluable. Her dedication to follow through with plans and reservations is admirable and deeply appreciated. Warmest thanks to Eleanora, Giovanni, Valeria, Cecelia, Clarissa and Lorenzo for welcoming us warmly and cultivating a space and feeling where we wanted to stay forever. We will certainly return to this wonderful hotel and its dedicated team. Thank you.

This was our 2nd trip to Taormina, but the first time at NH Collection. We both felt that this experience was much better due to the hotel’s comfortable bed and room, as well as the ideally situated location and proximity to the town center, including the Teatro Antico, where we attended the Il Volo Concert, which was amazing and ever-so-memorable! Fabulous service was provided by not only Giovanni and Clarissa in Reception, but also by the housekeeping team (Diziana?), as well as Stefano, Monica and the rest of the breakfast team. The hotel has a working relationship with the beach clubs, so we went to La Caravella Beach Club. We were picked up at the time we selected (both going and returning). It was a short drive to the lido, a stunning, ever-so-clear water mini-paradise. Be sure to bring water shoes (or, perhaps buy a pair from a vendor that may stroll by), and enjoy a delicious seafood lunch at the open air restaurant The pebbles throughout the beach and in the sea are beautiful. We had a most memorable stay and highly recommend NH Collection. PS: upon departing, NH Collection gifted us with a small ceramic to remember them by.