El Monte Sagrado

El Monte Sagrado is a beautiful property with a wonderful setting, but unfortunately, our experience was seriously disappointing. For a hotel positioning itself as a luxury resort, the level of service was surprisingly poor. From the moment we arrived, there were indications of inadequate staff training and supervision. The front desk employee had their feet up on the desk while talking on the phone and seemed unfamiliar with the hotel’s spa services or how to arrange them. Unfortunately, things did not improve. There was no coffee creamer in our room, and despite assurances from the front desk that it would be delivered, nothing arrived. We eventually had to retrieve it ourselves. Housekeeping arrived at 9 a.m., and when we asked whether our room could be serviced a little later, we were told they might not be able to return. Additional requests for towels and other basic services were met with promises that were simply not fulfilled. We also repeatedly observed service employees occupied with their personal cell phones. Any one of these incidents might be understandable. Collectively, however, they suggest something much more troubling: a lack of proper training, accountability, and effective management. I took the time to communicate our concerns directly to the general manager during our stay, hoping to give management an opportunity to address the problems. Unfortunately, we received no response during or after our stay. What makes this especially disappointing is that El Monte Sagrado has the physical setting and amenities to provide an exceptional guest experience. But beautiful surroundings cannot compensate for indifferent service and a consistent failure to follow through on basic guest requests. In my view, these issues reflect a management problem rather than simply a few underperforming employees. Staff need to be properly trained, supervised, and empowered to deliver the level of hospitality guests reasonably expect from a property in this category. We left feeling that the hotel was operating well below the standards it advertises and the rates it charges. Until management demonstrates a meaningful commitment to improving service, I would have difficulty recommending it to others seeking a luxury resort experience.

I only wish you had higher ratings, this was an exceptional experience, from the moment we arrived we were greeted so graciously and the valet staff set the mood for a perfect stay when we arrived on September 26, 2026. Check-in was so comfortable and friendly and our room (cottage) was incredible. Staff could not have been more attentive, friendly and helpful. Our only regret is we couldn’t stay longer. We can’t wait to return.

This is a beautiful resort!! Very quiet and zen-like throughout the property. it was quiet even though we were within walking distance to town, (or take the hotel shuttle that will pick you up shortly after texting that you are ready to return). Loved the layout of the room especially with the jetted tub near the bed. perfect for a wedding venue or other high-end groups. Staff were all great. we especially liked Brooke our waitress And Greg the bartender. Brooke was so attentive and nice to chat with. She has alot of potential to expand into a higher level position, which I hope she gets the opportunity. Rate includes a full sit-down breakfast or get it to go. There restaurant food was excellent!!! The only complaint was the hot tub next to the pool jets did not work. We tried to let them know by using the phone right there next to the tub, but that didn''t work either. Highly recommend this luxury hotel!!

We stayed here for 1 night on a quick trip to Taos. The hotel is very nice, check in was easy. We had a nice room and the staff were friendly and helpful. Parking was easy and the hotel is just a short drive from the centre of town.

Mirth was exceptional! Fantastic deep tissue massage.