Peppers Cradle Mountain Lodge

The lodge is really well located within the park - 10/10 The lodge itself needs a major refit … have been going there for the last 10 years and it is now very run down, the main lodge looks tired and old. The rooms are okay have a 1970’s vibe to them .. the carpets are vey old need urgent looking at. Bathrooms are okay .. clean and spacious, but again old. The fireplace place in the room with the never ending supply of firewood was great, but please check for smoke leaks. Overall lodge and room facilities would be a 5/10 and this is being generous The food .. well the less said the better .. massive waits and very very average food. You do not expect gourmet meals, but you do expect a warm pizza, or a fresh salad. Breakfast was okay .. and perhaps would help take the rating to 4/10 The spa - I would give. 101/10 .. amazing facility and location and brilliant service.

Stayed as part of a large group of family and friends. And overall I’d say the mixed reviews this hotel gets is on the money and matches our experience. Check in was poor and to an extent quite badly managed. Very little information provided and one map for 4 cabins with 4 couples staying? Odd! On our second day We arrived for our booked breakfast to find it hadn’t been booked, even though we booked the previous night at reception. I asked to charge it to be told we hadn’t left a card to our room. I explained I had and was simply told I’d need to go and sort it with reception my self. So I went to reception and the girl simply looked up and said yes you have a card against your room?! I went back to the restaurant and was provided with a table…. No communication was had between the two staff members at all. Why am I, as the customer sorting this out? . Breakfast is ok for a buffet but given it is $40.00 the breads and pastries are basic and not on a par with other Peppers at all. If you drink tea enjoy the lukewarm water to make your tea! Our experience of staff at the hotel ranged from brilliant service, super helpful and friendly to couldn’t be bothered to help or offer any level of service. It really does range that much. As for the daily room service this was odd. Often a towel would be replaced sometimes not, coffee wasn’t replenished one day, the next it was… there was actually little in the way of service being offered and one of our party had to go to reception to get toilet paper as it hadn’t been replaced when finished! That’s a basic expectation and shouldn’t have happened. Overall the area is amazing, beautiful and well worth the visit. We loved exploring the area. In any other location this hotel probably wouldn’t survive, because the overall service is so unpredictable and competition is badly needed to sort out this hotel that could be really amazing. Management need to read the reviews, and take notice of the mixed nature of them. People are paying hard earned money to visit and frankly we wouldn’t choose to return based on our experience. The level of service doesn’t match the price point, it’s not on par with other Peppers Resorts and staff clearly aren’t well supported. In fact I felt sorry for those who were doing a good job in spite of colleagues with a more couldn’t care attitude.

The Lodge is located in the Cradle Mountain NP. Again it is in the high country so will be colder, wider and have less facilities that a coastal city. We stayed in a Suite and it was spacious, rustic and really comfortable. The hotel gets hammered with day trippers, however after they leave and before the next bus load arrives it is excellent. We stayed 3 nights and got up early to explore the park before the shuttle system commenced. It was an absolute highlight of our Tasmanian trip.

We arrived to a very rude French woman at the reception desk who did not look up or greet us upon arrival. She looked horrified when we told her we did not have a reservation (off season) she was very unhelpful and quoted us $650 per night. ( we asked to stay for two nights) when I was able to access the internet I found the average room rate to be $400 per night. We said no thank you and were greeted by very friendly hotel staff at a property down the road where we are now staying. We have not received such appalling customer service anywhere in our travels before. Very dissatisfied.

What an absolute joke! Booked Contemporary spa room 6 months in advance for my birthday and requested the single bed to be made up. After the most unhelpful and disgruntled girl at reception, we got to the room at 5.30pm with no linen on bed. Called reception to be told they were too busy to do it today so housekeeping would be there soon. Decided to have a shower after waiting 50 minutes to find it is broken. Spoke to very unfriendly reception girl again who said they will call me soon with a resolution. Half an hour later I was told to move to another room. It was dark now and virtually impossible to find the reception and new room from lack of lighting. As it was 8.00pm, the restaurant was closed! HAPPY BIRTHDAY to me! The room is so old, tired and worn out. Absolutely not worth the outrageous prices charged, especially after just coming from Freycinet Lodge which was cheaper and excellent in every aspect. Peppers Cradle Mountain is like staying at a budget backpackers with a 5 star price. Even if the staff don't like working there, they could try to pretend! Sooooooo disappointing!! This was to be the highlight of my trip, but was completely let down.