Peppers Cradle Mountain Lodge

The cabin is good, we asked for an upgrade and we got it. Be prepared for no TV or wifi in the room. You can get wifi in the main lodge so you are not totally without it. Rooms clean and made daily. The location is perfect and that’s what they rely on. Overall it’s quite expensive. It’s isolation make you eat there and the quality and cost is not the best. The place seems to be run by overseas travellers with no overall manager so, staff friendliness is hit and miss. Would I go there again? Don’t know, I would probably look for something cheaper.

We booked a couple of nights here and were very excited because we had booked one of the luxury rooms and 2 nights in their Highland Restaurant. The arrival signalled the start of a not so wonderful experience. The person who booked us in appeared bored and disengaged and was rushing to “go through the motions”. Speaking quickly and rushing us with poor quality photocopies of menus, maps etc there was zero quality of interaction and zero advice on the tours or activities on offer. A simple cardboard folder to present to guests upon checking in would be so much better - for $1600 per night you expect better! It was disappointing. Driving around to our room the property is aged, however, the room was very fresh and comfortable. When we later checked the activity board (found an A4 document on a wall in the reception) - no activities were on for our 2 days! The restaurant was expensive and very much below par. The fact that only a couple of others were in the restaurant was a warning sign! 5 star prices with 3 stars average! The next night we discovered the bar area which was simple, affordable and very nice - and everyone was here! Breakfast was horrible - certainly an array of the most tasteless food I have ever experienced. The budget must be tight because the baked beans were watered down with another tin of white beans so they were watered down and devoid of any flavour. The orange juice had that cheap bitter after-taste, the powdered scrambled eggs - flavourless! The bacon - no flavour! No - I wasn’t suffering from Covid!!! Our room wasn’t serviced!! Although I later found a card under the door to say they had tried to visit at about 2:30pm. So no fresh towels, milk or cleaning service provided. Not good for $1600 per night! Another thing that shocked was when we went to purchase 2 cute beanies for our grandsons to find they wanted $75 EACH! We found the exact some products at the Visitor centre for $39!!! Rip Off!!! The Cradle Mountain area is beautiful but the Lodge is a shocker! We will avoid all Pepper and Accor establishments in the future!

True Wilderness Lodge. Expect to see magnificent native australian wildlife up close. on the edge of an incredibly unique wilderness area. Sure no wifi, i think people complaining about that are beyond pathetic. Stay in the city if you cant handle being off social media for a day or two!!

Lost order- waited hour before realised order was lost. Garlic bread order came in reasonable time Glitch in the matrix

We eloped and got married in Cradle Mountain, Tasmania. We stayed at Peppers Cradle Mountain Lodge for the event. The room was stunning, with the perfect backdrop that we even did our ceremony on the balcony; and ventured the grounds for photos on the many walks surrounding the place. The wedding dinner we had in the evening at their restaurant, was more like 5 courses instead of 3 and was absolutely delicious. The staff were helpful, and accommodating - even dropping us off a bottle of champagne to congratulate us.