Paragraph Freedom Square, a Luxury Collection Hotel, Tbilisi

The hotel is amazing by itself. Thanks team for the amazing upgrade, the room was fantastic and specious. Food quality was amazing. Overall experience was really nice except some issues I had faced: 1. The sofa in the room was dirty so the hotel changed the sofa 2. The light in sauna don’t work, they fixed it. 3. There was a fridge with some stuff at the corridor, they removed it. The hotel had some issues but the team immediately reacted and did their best. Thanks for that so much. It means a lot. This is real hospitality. I would like to recommend the management to teach employees and pay more attention to the service. Unfortunately it’s not the level as it’s supposed to be at luxury collection. Most employees are not friendly, they don’t smile, they don’t meet you with greetings, they don’t pay attention to your needs. I am sure you definitely need to pay attention to it. The most issue of the hotel is service. The rest is great: great hotel, great design, great facilities, great location. Just make service better and check the cleanliness of the furniture inside the room. Besides I would like to say huge thank to concierge team, they are so nice, helpful and friendly. Also I would like to say that one employee, a waiter, at the restaurant where I had lunch 2 times was absolutely incredible. His service was superb. He is the only waiter who is well trained and know what service is. Unfortunately I don’t remember his name.

I’m confident that this is one of the best, if not the best, hotels in the entire Caucuses region, and a welcome addition to the Marriott Luxury Collection. The hotel is full of cutting edge technology and amenities and is right in the middle of Tbilisi’s charming and historic old town. But as much as the wonderful facilities, indoor and outdoor pools, saunas, gym, and restaurants all earn high praise, it’s the staff who make this hotel world class. They are kind, courteous, and most importantly, extraordinarily helpful. They have daily free wine tastings for all their guests (not just elite members), where the skilled sommelier takes the time to educate guests on various Georgian wines, as wine is a very important part of Georgian cultures. And the extraordinarily skilled concierges offer biweekly free walking tours of downtown, including a behind the scenes tour of the Tbilisi Opera House. That was a fantastic experience. And to top it off, he even secured a ticket to sold our ballet performance as a guest of the hotel. Everything about this hotel is world class.

Great location right on Freedom Square, everything is within walking distance. The rooms are spacious and very comfortable, and the spa area is excellent. Staff were professional and helpful throughout our stay. Overall, one of the best luxury options in Tbilisi. It’s a place I would gladly return to.

We had such an amazing experience . the pool, sauna, steam room,everything was absolutely excellent. We actually have a spa in our own hotel, but we preferred coming here instead, and that says a lot! Everything is so well organized, beautifully designed, and perfectly maintained. The view is out of this world, and having a beer by the pool made the whole experience even more special. The service was also good,we were truly satisfied. Next time, I would love to stay at this hotel. Definitely highly recommended!

We stayed at Paragraph with our children during the New Year holidays, and it was our first family trip together. We called and requested connecting rooms in advance, but upon arrival we were given rooms far from each other due to availability. Lulu, the manager, kindly contacted us to check on our stay, listened to our concerns, and made great efforts to arrange connecting rooms for us. She was welcoming and generous, even sending thoughtful snacks for our children. Location and interior was 10/10 The breakfast was good, and the reception staff were friendly and respectful. Thanks to their care and hospitality, we truly enjoyed our holiday and will definitely return.