Paragraph Freedom Square, a Luxury Collection Hotel, Tbilisi

For two out of three nights of my stay on the top floor of the hotel, events were held in the bar until 2 a.m. and later, with music so loud that it was impossible not only to fall asleep but even to get rid of a headache. The staff replied that I needed to wait — it would soon be over. My request for compensation was taken into account only after my third request — only then did I receive a receipt for a refund covering only one night. On the third day of my stay, my mother discovered that a banknote was missing from the bag that had been left in the room the whole time. Contacting the employee yielded nothing but a lengthy, formal correspondence with expressions of regret. No evidence was provided to confirm that the employees had been checked. I was advised to contact the police myself; my question about how to do this, given that I’m flying out in the morning, was ignored. To this, we should add the lack of service in general — none of the staff greeted us for three days (with the exception of the restaurant); the porters don’t notice heavy bags; the concierge can’t clearly explain the offers. Even a request for help with charging the phone came to nothing — in the morning, the phone was returned uncharged. Among the advantages, we can highlight the spacious room, the cosmetics in the room and breakfasts. But this hardly justifies such a price.

I spent 4 nights at the Paragraph and had an enjoyable stay. The room was spacious and well-decorated. The bedding was great and the housekeeping neat. The breakfast had a large variety of options and had some of the best fruit selection. I have also tried lunch at the Ostigan restaurant and was pleased with the quality of the dishes. The location of the hotel was ideal to explore all key areas in the city. On the aspects for improvement, I believe some staff require more training on customer service. I had 2 incidents during my stay : - one with a lady at the reception. I stopped by to ask if herbal tea bags could be provided in the room instead of the green and black teas that are not caffeine free. I had to call 2 times to follow-up on my request to get a call back only one hour later, stating that “on an exceptional basis, a chamomile tea would be brought to my room as complimentary”. That was upsetting and sounded as if I was begging for a free tea. - one with the gentleman in charge of the eggs station at breakfast. When I asked him to prepare my omelette with less oil, he made a very annoyed face as if my request was unacceptable and gave me a very bad look. Which is definitely not the right attitude when serving customers. Many other staff were thoughtful and professional, though. A big high five for room service waiters in particular! Also, for those requiring a quiet room, I would recommend avoiding the 9th floor on weekends as it tends to get very noisy on evenings with loud music coming from the rooftop bar on the 10th floor. Overall, happy I chose the Paragraph hotel for my first stay in Tbilisi !

This was a great experience ! We had such a good Time service swimming pool … Everything was great ! But we really enjoyed our night at the restaurant Ostigan with Natia who knows so much about georgian wine and Giorgi M who is one of the best waiter we ever had I highly recommend going there for their free wine tasting from 5pm to 6pm !

The reception not help us we booked room king bed but they dont give us and tell give to us quuen bed but its not queens bed its single bed They told us your agency was booked like that but after we found they get a group and dont give us one room king beds and tell us lie After 3 nights we booked one more night and extend our reservation they check out us and after 3 pm give us a new rooms they so unfriendly and i never suggest this hotel to another one

For many days in Tbilisi, the Paragraph Hotel became our home. As one of the city’s newest luxury hotels, overlooking Liberty Square, it provided an excellent base from which to explore the Georgian capital. Its location could hardly have been better. Many of Tbilisi’s principal attractions were within easy walking distance, while the surrounding streets were lined with cafés, restaurants, and the vibrant atmosphere that makes the city so enjoyable to explore. Being a large hotel, it does involve a fair amount of walking, but this is a small price to pay for the generous public spaces and excellent facilities. From the moment we arrived, the welcome was courteous and efficient. Check-in was handled quickly and professionally, and when I casually mentioned that I had returned to Georgia primarily for its wonderful wines, the receptionist smiled, disappeared briefly, and returned with a complimentary bottle of Georgian wine. It was an unexpected gesture that immediately set the tone for our stay. We opened it that very evening, and it proved to be every bit as enjoyable as promised. Our one-bedroom suite was spacious, contemporary, and thoughtfully designed. The bedroom was particularly impressive, with one of the most comfortable beds I have ever slept in. The bed was one of the most comfortable I have ever slept in. The mattress was firm without being hard, and the pillows were so soft that I looked forward to them at the end of each day. The living room was equally comfortable, with a large sectional sofa that was ideal for relaxing after a day of sightseeing. The suite was, however, rather sparsely furnished for a longer stay, particularly as we both needed to work. We requested two desks, additional chairs, and a table, and everything arrived remarkably quickly. Breakfast became one of the highlights of each day. The quality of the food was consistently excellent, and every section of the buffet was replenished promptly throughout the morning. There was an impressive selection of traditional Georgian dishes together with an outstanding assortment of local cheeses, providing a wonderful introduction to the country’s dairy traditions. The bakery section was equally impressive, producing some of the finest sourdough bread we enjoyed during our stay, alongside excellent croissants and Danish pastries. Fresh fruit featured prominently every morning, with beautifully sweet strawberries, cherries, blackberries, ruby-red grapefruit, and perfectly ripe melons making breakfast a pleasure in themselves. The breakfast team deserves special recognition. Ana, Tako, Gigi, Tini, Tamara, and Pikiria were consistently attentive, efficient, and genuinely pleasant, making each morning a pleasure. Ana at the bar was equally welcoming, while the concierge team was knowledgeable and always willing to assist with recommendations and arrangements. The front office staff handled every request promptly and professionally, and although many members of the housekeeping team spoke very little English, they were exceptionally efficient and maintained the suite to an impeccable standard. One of the unexpected pleasures of our stay was the hotel’s food and beverage offering. The elegant Library Lounge became one of our favorite places to relax with a coffee or a glass of Georgian wine. We also spent many enjoyable evenings at Ostigan Restaurant, where we dined on several occasions and participated in wine tastings led by an extremely knowledgeable sommelier. Sampling semi-sweet rosé, dry red, and semi-sweet red wines accompanied by local cheeses provided an excellent introduction to Georgia’s remarkable winemaking traditions. The restaurant’s private dining room also proved ideal for one of our larger family gatherings. Every new hotel experiences a period of adjustment, and Paragraph Hotel is no exception. During our stay we encountered two maintenance issues. For three days there was no hot water, and there were recurring problems with the air conditioning in one of our rooms. Naturally, these were disappointing, but what impressed us most was the manner in which they were handled. Miro Dincic, the General Manager, was responsive, attentive, and genuinely proactive. Rather than simply acknowledging our concerns, he took personal responsibility for resolving them and went out of his way to ensure that our stay remained as comfortable as possible. His visible presence around the hotel and his willingness to engage with guests reflected a style of management that was both hands-on and guest-focused. While the technical issues undoubtedly detracted from our stay, the professionalism with which they were addressed left an equally lasting impression. Looking back on our stay, it is the professionalism of the staff, the comfort of the accommodation, the outstanding breakfasts, and the genuine hospitality that remain foremost in our memories. Every new hotel requires time to settle into its stride, and Paragraph Hotel is clearly well on its way. A few operational issues remain to be ironed out, but they never overshadowed the quality of the accommodation, the excellence of the food, or the professionalism of the people who looked after us. We left with the feeling that this is a hotel with enormous potential, led by a proactive management team. On our next visit to Tbilisi, we would have no hesitation in staying there again.