Indura Beach & Golf Resort, Curio Collection by Hilton

The facilities are great, but customer service is really bad. We waited outside the kids club for around 15 mins because there was a sign that said “stepped away, will be back soon”. After calling front desk they told me “she is on her way”. Once she arrived, she said she was not staying but she was headed to another activity and the place would not be open for another hour. When I questioned why the sign said she would be “back soon”, she said “yes, i am back in an hour”. They kept acting like keeping the facility closed was not a problem even though it was advertised as open. The person at the bar tried us to get to pay quickly because their shift was ending but said it was because they were about to close. After we settled the bill, they were there for at least 30 more mins so the timing seemed questionable. There was a snake at the kids playground. I asked to speak to a supervisor after all the incidents and the front desk person said “I dont know if there is a supervisor”. I questioned how she would not know and she never gave me a straight answer. They finally got someone there but that person seemed more concerned about ending the conversation.

Hilton Indura Beach Resort is easily one of the best Hilton properties I’ve experienced. The setting is peaceful and beautiful, the rooms are spacious and clean, and everything about the resort feels intentional and well-maintained. The service was outstanding. Indira at the front desk was welcoming, professional, and went above and beyond to make our stay smooth and enjoyable. Hector provided exceptional service whether we were on the beach or dining, always kind and attentive without missing a detail. We booked our stay entirely with Hilton Honors points, and unlike some other properties, we were never made to feel like second-class guests. As Diamond members, we were treated with the level of hospitality Hilton promises and rarely delivers. The staff showed genuine care and respect from start to finish. This resort should be seen as a model for what hospitality looks like. A true hidden gem worth recognizing.

Great customer service, everyone is super friendly. The staff were amazing! The hotel is beautiful, spacious and the beds are extremely comfortable.

The service that was given by Indira at the front desk was wonderful. From the conversations we’ve had and the service I received on things that I needed, I would say that I’ve had a 10/10 experience and would definitely come back to Indura!!!

Nazareth did an amazing job with the massage experience even with the lack of communication because of language barriers, I would 100% recommend. I don’t know if they do massages like this anywhere else so I would suggest getting here while in the Indura