South Coast Winery Resort & Spa

Beautiful resort! Wonderful place to stay! Staff were the best! The room was very nice, lovely bathroom! We will stay there again the next time we go! The Vineyard Rose was wonderful! The food was amazing. Parking was great. What more can I say, we had a wonderful time!

Poorest of customer service. No one cares if you are a happy guest. Even though it was my birthday The manager at the front desk acted like I did not matter. The pool staff could not even get a towel for us though the pool was open for another 3 hrs.

The villas have the best views and there is plenty of walking trails for the pup.waking up to see the hot air balloons was jut like a postcard. The spa was so relaxing we did the couples massage. The pool was just the right temperature too! Beautiful grounds.

I feel compelled to share my recent disappointing experience at South Coast Winery Resort & Spa during what was supposed to be a memorable celebration of our 21st wedding anniversary. Unfortunately, this milestone turned into a frustrating and disheartening ordeal at the GrapeSeed Spa with poor service and a lack of accountability between GrapeSeed and CarterCreek guilty by affiliation. Here's what happened: Wrong Reservation: Carter Creek Spa booked our spa services at the wrong location, despite knowing it was for South Coast Winery. When we sought help to resolve the issue, both parties pointed fingers at each other, leaving us caught in the middle. •No Solutions Offered: Despite multiple attempts to find an alternative during our two-night stay, we were offered no replacement for the spa treatment we had booked. The only suggestion was access to an outdoor Jacuzzi shared with other guests—not the private and relaxing experience we had planned. •Lack of Accountability: Neither South Coast Winery nor Carter Creek Spa took responsibility for the mistake, and their unwillingness to resolve the issue left us feeling undervalued as paying guests. The only compensation was our refund. We wouldn’t have mind purchasing other packages yet none offered. What should have been a joyous occasion was overshadowed by poor communication although the two young ladies at the desk were apologetic. I share this as a warning for other guests considering celebrating a special occasion at this SPA along with trusting CarterCreek to schedule any reservations. While the property may be beautiful, the service did not reflect the premium experience they advertise. I hope both South Coast Winery and Carter Creek Spa take this feedback seriously to improve their processes and provide better accountability in the future.

The staff checked us in early and were super helpful. The room was very nice. The food at the restaurant was great. The wine was delicious. Our tour guide was knowledgeable and a lot of fun. This was overall a great experience and will visit again!