Omni Tempe at ASU

My recent stay at the Omni Tempe Hotel at ASU was exceptional from beginning to end and easily one of the best hotel experiences I have had in many years. What impressed me most was that the outstanding service began well before I even arrived. A simple pre-arrival request prompted kind and welcoming outreach from Emily Harris (Front Office Manager), Lei Wong Yuen (Loyalty Ambassador), and Cameron Seaman (Assistant Restaurant Manager), each of whom asked how they could make my stay even better. That level of thoughtfulness set the tone for everything that followed. The hospitality was truly top-tier, with every employee making us feel welcomed and valued. At the very top of a long list was Marvis Floyd at Lucero, the hotel’s rooftop lounge. Marvis welcomed my wife and me with complimentary glasses of champagne and treated us like longtime VIP guests. His warmth, professionalism, and attention to detail made our evenings at Lucero memorable. Equally impressive was the experience at Salt & Gila. Heather (Director of Food & Beverage, I think), Reanna and Al (servers), went out of their way to ensure we were comfortable, happy, and thoroughly enjoying ourselves while relaxing poolside. Their attentiveness struck the perfect balance of refined and personable. Our suite was roomy, beautifully appointed, and comfortable. The hotel itself has a relaxed elegance that feels elevated without ever being pretentious — exactly the kind of atmosphere you hope for when traveling. Finally, I would be remiss if I did not mention Kyana Gerard, Director of Rooms, who promptly resolved a billing issue involving a third-party booking service (I would encourage you to join Omni's loyalty program, book directly with Omni, and avoid such third-party services). Not only did she handle the matter efficiently, but she also graciously provided additional Omni credits for the inconvenience, which was greatly appreciated. Omni Tempe at ASU has mastered hospitality. For anyone visiting the area, this is THE place to stay.

Locked out of our room at 1145a while on campus tour with future college student despite arranging for a late checkout the night before. Tried to charge us $25 to get our bags when we arrived back at hotel. Avoid this hotel and chain at all cost. Zero customer skills and they could lock you out of your room.

Omni Spa is worth every penny. In house pools closed in spa but the Ladies were Regal and attentive. Professionals Spa Boutique was perfection. Black suit fit like a glove. "Lash" in Spa is Director Paid $2000.00 cash for a room, I never stayed in. I would like another room for future stay. Omni should make this correct. I am a travel writer since 1999. Integrity, Hospitality, Customer Service and Support are my Forte.

I just love this place, everyone is so friendly and extremely guest oriented, you are greeted with a smile at the reception, for breakfast, at the little lobby kiosk, everywhere the staff is always happy to see you. That's very nice and not at all obvious, especially comparing to hotels in New York or LA. In any case I had a lovely stay, with a beautifully appointed room, a wonderful avocado toast every morning, great tea and pastries in the lobby and sunny breaks by the pool. A big thanks to Gavin at the reception and to Kateri in the lobby kiosk for a truly pleasant stay, thanks for taking so well care of your clients. Always glad to return whenever I come to Arizona.

The hotel and room were very nice, but the wonderful service and food made this stay outstanding. We went to 'golden hour' downstairs at the Neighborhood Services Bar & Restaurant with great drinks and apps. Cici was our fantastic server and so friendly. Later, we met for dinner and drinks at Lucero on the rooftop. The staff and quality of food/beverages was top-notch. I would 100% return.