Hotel Botanico & The Oriental Spa Garden

We have just returned from another amazing stay at this lovely hotel. The holiday starts as you enter the hotel and are warmly greeted & welcomed by all. It’s difficult to know where to start, from the excellent breakfasts & Mario at the Egg Station to the wonderful food from their varied restaurants, Spanish, Thai & Italian, what a choice! The service & helpfulness from staff at reception, the concierge, waiting & bar staff, cleaners & at the pool all exceptional. The swimming pools are both excellent & the Spa facilities are a perfect place to relax with a good selection of spa amenities and bookable treatments. Our room was very comfortable & kept spotless with a turndown every night & always a chocolate treat. The grounds are a joy to walk around, especially after a leisurely breakfast sat outside with our Mimosas. We always try to make the 6.00pm drinks presentation in the bar which is different every evening & the staff presenting it so informative & interesting on how the different drinks should be made. In the past we said we wouldn’t return to the same hotel twice but ofter experiencing the Botanico this is not now the case & have been back 7 times & already looking at a return date.

We have been coming to The Hotel Botanico for many years , as have many others. In our opinion it just gets better. We are welcomed with the words “ welcome home” that welcome is from everyone, the porters, reception staff & everyone we meet, even the gardeners. That is exactly how we feel . The hotel is immaculately clean . Our room was cleaned excellently everyday. The Turn down service was excellent with beautiful handmade chocolates plenty in a gift box every night. The breakfast was everything you could wish for Mario is brilliant at making eggs, crepes. Waffles & omelettes , there is everything you could wish for. The service is excellent all with a smile & a few words. The door staff greet you with a smile every time you meet them. Reception is always helpful and obliging , nothing is too much trouble. Carlos in particularly is always on hand to help and advise. The grounds are beautifully maintained , the ground staff always speak to you, in fact every member of staff lets on & speaks. There is nothing I would or could change. The Spa is an oasis is calm & relaxation. We were there during the Storm Therese which was terrible , but we were always looked after , felt safe plus kept up to date . Will we return , Definately and we wouldn’t stay anywhere else but The Hotel Botanico .

We stayed in this hotel two years ago, at which time I wrote an extensive review. So this one is shorter, but as complimentary. We returned to the Botanico hotel almost precisely 2 years after our previous visit. Nothing has changed, the hotel is still well maintained, the staff are still wonderful and cheerful, the rooms are still kept to a high standard. The garden is still lovely, the pools are warm and clean. The only thing that had changed was 'storm Teresa'. We arrived a few days after the storm had commenced and wondered how it would affect our holiday. Fortunately on the north side of the island it wasn't so bad as it was on the south. In difficult circumstances the hotel generally and staff managed the demanding situation very very well. Anything under the hotel's control was just as good as it was the first time we came here. Things outside the hotel's control like the weather was adapted to admirably by the hotel. So they get five stars because they still made the hotel a lovely place to stay under difficult circumstances. And thank you for another lovely holiday.

Very traditional (in a good way) hotel near the botanical gardens in Puerto de la Cruz. All was as expected from previous reviews. The gardens, pools and spa are magnificent- very authentic Thai style. The room, although comfortable was on the small side (not enough room to leave a suitcase open) but clean,with nice linen, big fluffy towels and altogether well equipped. The hotel restaurants get mixed reviews so we ate out - there are good restaurants in the area at lower prices. The hotel is about a km from the main town and sea in a quiet area. An easy walk down but a tougher one back up the steep hill (although there is a shuttle, we just preferred to walk). Breakfast was a pretty good buffet, although I didn't find it as good as some reviewers. Freshly cooked egg dishes available from the chef but bacon has been cooked in a slab making it quite unappetising. Great selection of meats, baked goods, cereals and fruit etc. Good gluten free options and lactose free milk available. Note that free continental breakfast offered in the room only includes bread, coffee and juice. Any ham etc attracts a supplement. Spa included nice pool, steam rooms and sauna but check prices if you may want treatments as I thought them expensive. Staff very friendly and responsive (tea bags in room not topped up one day - sorted within the hour). A few families but generally the clientele was retired people: not somewhere to go for a lively holiday but perfect for a luxurious break.

We stayed 4 nights at the Botanico and it was excellent. The property and gardens are superb. The rooms are large and well equipped. The service is top notch. On the downside the breakfast was disappointing for such hotel.