ANA InterContinental Tokyo

We stayed at InterContinental Tokyo Akasaka for 3 days and 2 nights as a family of five, including our two young children (ages 5 and 3) and a nanny. We booked the 1 King Bed Sora Suite, and while the room was one of the best we experienced during our Japan trip, there were a few service-related aspects that fell short of expectations. What We Loved: * Beautiful, Spacious Room: The 65 sqm suite was recently renovated and very well designed. It featured a separate bedroom with a large king bed (220x200cm) and a living room with a spacious sofa bed, which comfortably accommodated our nanny and one child. The layout was ideal for a family. * Great Location: The hotel is located in Akasaka, a business and shopping area with a mall right next door. It’s conveniently situated just 450m from Tameike-Sanno Station, offering easy access to Ginza and Roppongi. * Club Lounge Access: Our suite included Club InterContinental lounge access, where we enjoyed an à la carte breakfast (including a traditional Japanese set) and a small buffet selection. Guests also have the option to dine at the main restaurant on the lobby floor, which had a wider food selection. Both were lovely breakfast experiences. * Luxury Touches: We particularly appreciated the bath amenities from THANN, which added a relaxing, luxurious touch to our stay. * Excellent Value with Ambassador Perks: Thanks to the IHG Platinum Ambassador membership, we only paid for one night out of two, which made this high-end stay feel more worthwhile. Room for Improvement: * Check-In Experience: Although we had prepaid for our stay, the check-in staff did not seem to have this information, which caused some unnecessary confusion. The process could have been much smoother. * Lack of Warmth in Service: Compared to other hotels we stayed at during our trip, we didn’t feel especially welcomed here. The service felt professional but not as warm or personal, which made a difference, especially when traveling as a family. Final Thoughts: The Sora Suite is truly exceptional—modern, spacious, and comfortable. It was the most impressive room we stayed in during our Japan trip. However, the overall experience was let down slightly by the lack of warmth in service. While we enjoyed our stay, we’re not sure we would return, as feeling genuinely welcomed matters just as much as a beautiful room.

The hotel is breath taking. The staff are all very professional and the available amenities are wonderful. The location is perfect for starting out to visit Tokyo. I would like to call attention to the staff of the Intercontinental Club on floor 35. They are top notch. Monina, Analiza, Bigash, Mark, Marretta, and the other team members. Apologies if I forgot some names. They were the cherry on top for making the experience outstanding. Thank you. Anyone looking for an amazing stay with all the bells and whistles, the ANA Intercontinental is the place to go. This is where I will be when I come back to Tokyo. This was my first time in this amazing city, but will not be my last.

We stayed in the sora suite which had an incredible view of the Tokyo tower and gave us and our 21 year old daughter some space. Large suite and proved to be the most comfortable stay. Executive access is worth the extra with at table breakfast service, afternoon tea and wine and snacks available from 530pm….champagne and good quality European wine available and food selection was good, mainly because I’m vegetarian and I struggled to find places we could all eat as a family in Japan. Only slight niggle was that the food selection didn’t change so got very bored of eating the same thing….id suggest a rota through the seasons would suit those staying for a week like we did. Team were excellent and location was quiet but on excellent transport links to major attractions….dont stay here if you want to be in the heart of the action, but if you like a little respite this is a great spot. Room was refurbished so beautiful but the lobby is a little dated, but don’t let that put you off as it’s beautifully kept. Would definitely stay again

The hotel is a marvellous oasis in Tokyo, very conveniently located with a subway station literally within walking distance. The rooms are large and very comfortable, although every morning there was condensation on the inside of the window, we were on the 32nd floor so I suppose there is not a great deal that can be done about that. The rooms are cleaned daily to a very high standard and laundry is also available at a very reasonable price. We had rooms with access to the executive lounge on the 35th floor, this was well worth the extra room fee as we were able to spend our evenings in the lounge as the weather in Tokyo during our visit was not the best, but we still got to see the Cherry Trees, Sakura, and got around no matter the weather, just as well we did take coats and warmer tops as it was needed, especially on the Hop on Hop off bus tour. The service in the lounge was generally good, we found the girls were more efficient than the men who seemed to forget drinks and food whereas the girls were excellent and never forgot anything. As a Coeliac I had contacted the hotel in advance to check if they could provide me with gluten free food, which they confirmed they could. My first meal was a gluten free omelette and it was not long before I was ill. I wonder if they used powdered egg? From that moment on the only hot food I ate was boiled eggs, but I managed every day with a mixture of nuts, cheese, seeds, occasionally gf bread, although I was told this was not available every day & it was just luck if I got some, and various cheeses. Thankfully I had brought rice cakes and protein bars which meant I never went hungry. I appreciate that they had a lot of visitors to feed, but surely the chef checks to see if anyone with access to the lounge has any dietary requirements and could add gf bread for example to the breakfast and evening menus, it’s not a drastic change. That said, when I did get gf bread it was delicious. I would stay in this hotel again, the location, services and staff make it worth the extra, next time I will bring gf bread with me to go with my cheese.

Beautiful hotel with indoor waterfall (this wowed the kids!). Ask for the traditional Japanese Pillows that are pillow topped for the top half and cut up straws on the bottom - the best pillows ever! Breakfast options were wide but busy. The service at the restaurant (timely coffee delivery from ordering, clearing of plates etc) however was extremely slow and disappointing.