ANA InterContinental Tokyo

My hubby and I had a fantastic stay at the ANA InterContinental Tokyo. Its remarkable service and lounge made it a highlight of our Tokyo trip. As IHG Platinum members, we booked a premium room with lounge access and got upgraded to the spacious Mizu Suite. We were very pleased with that. The hotel lobby feels dated and dim, much like other InterContinental properties worldwide. However, it didn't matter much as we barely spent time there. As suite guests, we checked in and out directly in the lounge, and the process was seamless and hassle-free. The lounge staff were outstanding and truly welcoming, and they were always wearing warm smiles. Special shoutout to Manager Raphael from France and Senior Executive Yasuyo for their exceptional dedication. They particularly made us feel right at home. Located on the 35th floor, the lounge is huge with stunning skyline views. One side offers a cozy seating area with low tables, perfect for afternoon high tea or evening cocktails. The other has proper dining tables and was nearer to the food stations, which is ideal for a quick breakfast when you are not going to spend a long time there. The lounge's food were heavenly, with generous variety that felt like a mini dinner buffet (which is already ample if you're not a big eater). Evening cocktails featured decent Moët champagne, plus hot tapas delivered tableside. We had wagyu one night and sirloin the next, both were impressive. Cold food stations had cheese, salads, sushi, seafood, and desserts, with no long queues or slow refills. This was unlike some other Japanese hotel lounges. Its afternoon tea came as a beautiful layered set. Overall speaking, the food provided in the club lounge was incredibly abundant and nicely presented! We enjoyed the vibes a lot too! Our Mizu Suite was newly renovated in modern Japanese style. It was spacious, with ample storage and a smart layout. The mattress was super comfy, and we loved the turndown service with complimentary chocolates. Those little touches really count and impress us a lot. The only downside perhaps was the air conditioner which was quite noisy. And the noise insulation for windows was not up to standard. We kept hearing police cars, ambulances etc passing by throughout the night. In terms of location, the hotel is perfectly situated. It's just minutes from the nearest Tokyo Metro station. It only took us about 15 minutes to reach Ginza for shopping and more, which is very convenient indeed. In short, the ANA InterContinental Tokyo is very outstanding with its attentive service and lounge perks. It's our top pick for luxury in Tokyo! We shall definitely return!

The hotel was amazing and the staff was super friendly. Great location as well. Each day I started out the day with an amazing breakfast at the buffet where they also had sushi!!! The staff was amazing especially Chef Jane who made my entire team feel welcome. She made sure we were taken care of. I would recommend this hotel to anyone based on the staff and it’s great location.

Nice experience in club lounge. Dat is very helpful and friendly. Food and Beverage is amazing with the view. I recommend.

We stayed for one night before flying home at the end of our honeymoon. The welcome from the staff recognising our occasion was very well received and we were grateful for the small token gifts provided to us. We booked a high room and were upgraded to the Club floors for a room with an amazing view of the Tokyo Tower - which we combined with our annual lounge pass to use the Intercontinental Lounge for Aftermoon Tea, Cocktail hour and Canapés (more like a full meal!) and breakfast. The hotel is huge but the club lounge and floors were calm and quiet. The rooms were large and in excellent condition. Strategic location easy to get to Tokyo Station, Shibuya, Ginza, etc. Would definitely recommend.

The hotel was first class from check in to check out. We stayed in a club room on the 33 floor. The hotel is about 25 minutes from Haneda airport. We had a seamless check in on the 35 floor. The room was very nice, not large but comfortable. The bathroom has glass walls but when you enter it the walls fog up. Clever. So you get privacy. Not a lot of storage. That was an issue. Large hotel Great breakfast buffet. We had the weekend package so breakfast was included. Highly recommend. We are dinner 2x in the main floor restaurant and it was lovely. The restaurant staff is truly great. Near two Subway's about a 8 minute walk. Some stairs going in to the subway. The room service and cleaning of the room was good. Some language issues but overall very good. Concierge was helpful too. Highly recommend. Club room is lacking daytime snacks and food. Good service but variety of offers could be better. Dinner options were good. They do serve breakfast but we went to the buffet. Drinks are readily available.