ANA InterContinental Tokyo

You won't find anything wrong with this hotel. Its a 5 star with all the expected amenities. The bed was comfortable, the location was convenient and the staff was friendly and accommodating. My only "disappointment" was they did not offer turn down services. I know this is a large hotel and a small detail, but it is a service I have become accustomed to and one I appreciate. Overall though I would definitely stay here again and would recommend to others as well.

We had a truly wonderful stay at the ANA InterContinental Tokyo. The quality of the breakfast was outstanding — an impressive selection of both Western and Japanese dishes, all delicious and beautifully presented. What made our experience truly exceptional, however, was the warmth and professionalism of the staff. We would especially like to thank David Valladares, who went above and beyond to assist us. His help in Spanish made us feel especially welcome, and his recommendations and service were absolutely outstanding. Thanks to him, our stay in Tokyo was smoother and more enjoyable than we could have imagined. Highly recommended for anyone looking for comfort, quality, and top-notch service in Tokyo.

REAL blackout shades in the room. No light comes in at all, so it’s easy to sleep when you’re adjusting timezones. AC is excellent. Bed is firm, but that seems to be a Japanese preference. Their service for English speakers is excellent. This is our favorite hotel in Tokyo.

Amazing hotel to stay for business (and I guess for holidays as well); high quality rooms, excellent restaurants to make your life as easy as possible while you busy with business; special mention to the Duty Manager (Mr. David Valladares), as he is always organizing things for making the client to feel a special guest. In summary, when you stay there you feel that everything/ everyone there is oriented to take care of you and provide you an incredible experience. Outstanding! Highly recommended!

We recently stayed at the ANA InterContinental Hotel Tokyo and booked the 1 King Single Mizu Suite with Club Lounge Access for our family of four. Even though we were traveling with kids, we booked everyone as adults just to make sure the reservation covered us and everything was set up exactly as requested. The hotel itself is in a very convenient location, close to several subway lines and within walking distance of attractions like Tokyo Midtown and the Roppongi area. As a Platinum IHG member, I didn’t receive an upgrade, but we were granted a 12 p.m. late checkout when asked, which we appreciated while juggling last-minute packing. We would have liked a little bit longer, but the hotel could not accommodate, likely because the hotel charges for late checkouts according to their website. They also did call the room a few times as we got close to 12 p.m., which felt a bit strict, but seems typical for how punctual and structured things tend to be in Japan. The Mizu Suite had been recently renovated and felt modern, spacious, and thoughtfully designed. It’s arranged in an L-shape, with one side for the king bed and the other for the living room area. There’s no door between the two sections, but the layout still gave us enough room to spread out without feeling cramped. Each section also had its own thermostat, but the one in the living room was a little quirky. It would turn off on its own a few times and one time it reset to the highest temperature on there. Luckily we caught that quickly and readjusted it. The sofa bed and rollaway were already made up when we arrived, which was a huge help after a long flight. We also appreciated the generous storage space, clean lines, and calming, minimalist style throughout the suite. The bathroom was large, sleek, and well-lit, with separate shower and tub areas, and stocked with quality amenities. We arrived quite early ahead of check-in time due to our morning flight, but the hotel made it easy to settle in. We were able to check in at the Club Lounge since we booked a suite, where the staff welcomed us with beverages and held our bags until the room was ready. While we waited, they even helped us book a last-minute lunch reservation at Nobu, just a 10-15 minute walk away. That level of service made a great first impression. We ended up making good use of the Club Lounge throughout our stay. It's a bright, spacious space with comfortable seating and panoramic city views. One thing to note, there are restrictions on when children can access the 35th floor lounge, and the alternative 36th floor lounge for families was always closed when we checked, so that part was a bit confusing. Once inside, the afternoon tea was a real standout, served in individual towers that felt elegant and special, and it was all included with lounge access. Breakfast was decent, but had very limited selections although there was an a la carte menu you can order from. However, the buffet items weren’t always replenished unless we asked, especially towards the end of breakfast hours. Service could be a bit hit-or-miss during peak times as well as we had to flag staff down more than once just to get afternoon tea service after being seated. Still, the lounge overall was a great perk and added a lot of convenience to our stay. Also, I wanted to comment on the wonderful Concierge team that assisted us by holding onto some baseball tickets I had pre-ordered and kept them safe for us until we arrived. That was a big help and something we couldn’t have done on our own, as the game would have sold out of the better seats by the time we landed in Japan. My older son was thrilled, and the baseball games made one of the most memorable parts of the trip possible. Thank you!! Overall, this hotel checked all the right boxes for us. The suite was perfect for a family, the location was ideal, and the staff, especially at the lounge and concierge, helped make the stay smooth and comfortable. There were a few small service hiccups, but nothing that would stop me from staying here again. It was a great home base for our time in Tokyo, and I’d absolutely book it again.