ANA InterContinental Tokyo

We stayed there for six nights in November 2025 and booked the Mizu Suite. All the staff were exceptionally friendly and helpful. We would especially like to commend the service and amenities in the lounge. Unfortunately, we lost their business cards, so we can't thank them by name. One of the lounge staff members had the title "Senior..." and a gentleman from Lyon were very helpful and offered excellent advice. We enjoyed our stay so much that we will be traveling there again from Germany in November. We are already looking forward to it.

This was our second stay at the ANA InterContinental Tokyo within just a few months, and once again, the experience was absolutely amazing. From the moment we arrived, it truly felt like coming home.Our heartfelt thanks go to Raphael, the Club Lounge Manager, and his exceptional team. Their professionalism, attentiveness, and genuine hospitality made our stay so memorable. Each time we visited the lounge, we were greeted with sincere smiles and a warm welcome. The breakfast, afternoon tea, and evening cocktails were all on par with 5-star luxury standards, beautifully presented and consistently delicious. The lounge itself offers stunning city views and is thoughtfully designed with two distinct areas — one side is quieter with comfortable sofa seating, perfect for relaxing and chatting; the other side is closer to the food stations, making dining more convenient. We were also pleasantly upgraded to the Mizu Suite as part of our IHG Platinum Elite benefits. The room was newly renovated, spacious, and tastefully decorated with elegant Japanese touches. It felt modern yet warm, with plenty of room for our luggage — a true comfort after days of exploring. The location is unbeatable, with easy access to Ginza, Shibuya, and, of course, Roppongi. We particularly enjoyed walking to Roppongi to see the winter illuminations — an unforgettable experience! Once again, we thoroughly enjoyed our time at our “Tokyo home” and especially meeting Raphael and the wonderful Club Lounge team. We are already looking forward to our next stay very soon!

Everything was very good including the service, room condition abd food quality.35th floor club lounge server Yasuyo Shimada was so kind.

I chose this hotel without any prior knowledge as a friend was staying at the Okura. from the moment we arrived to the time we left we felt welcome and were always engaged by the staff. We ate breakfast daily at Cascade. Drank at Mixx and dined at Atrium and the Steakhouse. Fabulous food drink and service. Our room was a modest size but exceptionally appointed and ticked all th boxes for us. A short walk the the subways for access to the Ginza Line and we could basically get anywhere in the city. I cant recommend this hotel highly enough.

About breakfast buffet. Almost all workers are non Japanese and you cannot expect attentive Japanese customer service. The restaurant manager was a foreigner as well and he looked stuck up walking around the restaurant. I talked to him briefly and he was very mean. The rice bowls and miso soup bowls are the same big ceramic one and totally lack of sensitivity of Japanese presentation. I will not spend my money there again.