The Capitol Hotel Tokyu

Service: Service is excellent but not proactive. They didn’t address us by name or go out of their way to ask us if we needed anything, but at the same time, nothing went awry. Pre-arrival communication was prompt. They secured a couple reservations for us. On one reservation, I made a mistake and showed up to the restaurant a day early. Unfortunately, the restaurant couldn’t take us, but the hotel called them to make sure we wouldn’t be charged the cancellation fee for the next day. There are always 3-4 bell staff at the door who speak perfect English and tell the taxi cabs where you need to go and one even adjusted the seats in the cab before we got in. Service staff all speak decent English so getting help is easy. Housekeeping is on point. We never had to call for anything. They provide fresh pajamas during turndown which was a nice surprise. Hard Product: The lobby and common areas are minimalist and beautiful. The rooms are spacious with huge windows. On the Club Level rooms (27th), the views are amazing, towering over the city. The bathrooms are modern, the tub and shower are massive and there is plenty of storage space. Club Lounge I’ve stayed in a few hotels with Club lounges so my expectations were not that high. But this one is amazing. Not only for the views, but the food and drink they have on offer. Breakfast is amazing - for example they have 3 types of fresh orange juice on offer, and the croissants are on par with what I’ve had in Paris. And during evening hours, they pour some very good scotch (Hakushu 12), decent champagne (Pierre Jouet), snacks including complex dishes like pate en croute. They have live cooking in the lounge: One night had sliced Prime Rib, another grilled Abalone, and another night beef tongue. As a foodie, it’s been above and beyond my expectations and has been a great place to chill when the family is still sleeping, to grab a drink before going to dinner or in the evening before bed. It’s the holiday season and it’s never full. In summary, I think the Capitol is a solid place to stay in Tokyo. Great rooms, great service, great location and the lounge is an outstanding amenity that makes for a very luxurious stay.

I was traveling with my two college-age children. Our room was a good size by Tokyo standards and had three beds. We all loved the cool aesthetics of the hotel, the high caliber of service (concierge, bellmen, housekeeping with turn-down service, etc.), and the amenities (pool, hot tub, spa services). Note that the gym/fitness room is only for guests 18 and up. The hotel has direct access to the subway (you don't have to go outside!) which makes sightseeing so convenient. The location is peaceful and less touristy than other parts of Tokyo, and there's a shrine just steps from the hotel. We found good restaurant options nearby hotel and loved coming back to our quiet, clean, and very zen-feeling room each night. The bathroom and shower warrant an extra shout-out, as does the nice breakfast (pricey but worth the splurge at least once, with Japanese, American, and European-style breakfast options).

I am not sure that the staff at the hotel could be more attentive or helpful. Let’s start with a little thing. On those times when we took cabs from the hotel I would hand my phone to a bellman to translate the address for the cab driver. We took regular advantage of the Club Lounge on the 27th floor for early evening cocktails or tea and watched the sun set over the city. The food in the lounge and the Origami restaurant for breakfast was delicious and diverse. Our room was large, well thought out and well appointed. We appreciated the convenience of being able to access a number of subway lines with just a quick elevator ride from the hotel. This is truly a 5 star hotel and I very much enjoyed my stay. A final kudos to the gentleman in the lounge we educated me regarding Japanese whiskey and kept track of my tastings over multiple nights. This enhanced the feeling of being a special guest.

One of the great hotels. The friendliness and professionalism of the staff is sensational. A particular shout-out to Ms. Hasegawa at the concierge desk. Our room had a spectacular view over the skyline of Akasaka, there was even a map explaining the skyscrapers in the neighborhood. The room itself was very tastefully furnished and very functional, the style a mix of East and West. Sliding walls very cleverly allow you to change the room's layout. Great cosmetics, robes, slippers, a multi-functional shower, English newspaper delivered every morning, the list goes on. The hotel's location is sensational, it is only a three minutes walk up the hill to the Hie Shrine. Akasaka with all its myriad of restaurants and bars is just around the corner and a subway station is directly underneath the hotel! You can even find as flower shop and a convenience store in the basement. Several restaurants and a great bar which even has a smoking section.

My son and I stayed 4 wonderful nights at the Capitol Hotel. It is a large hotel conveniently located above a metro station. The room was large and very comfortable. The staff could not have been warmer. I would definitely recommend this 5 star hotel.