The Capitol Hotel Tokyu

The welcoming starts from the driveway to the reception and to the room. Despite the heat due to the summer weather, the hotel's air conditioning is set at a good temperature. It is not too cold either. Check-in was smooth including sharing of hotel facilities information. It's important to know as they have a few rules to follow. Breakfast was an interesting experience. You have an option to choose a buffet or set menus. Several subway lines are accessible from the basement. So convenient! For departure, they knew I had departure transportation arranged, my luggage had already been placed in the taxi after doing my check-out. Good job!

My family had a wonderful 5 night stay at this truly phenomenal hotel. The Capitol Hotel Tokyu was 5 star in every way. Highlights included beautifully appointed rooms (spacious and stylish, great views, very comfortable beds and incredible shower), great fitness centre, indoor pool, spa and exceptional buffet breakfast. The location is perfect in the centre of Tokyo with two subway stations located directly beneath the hotel - from here you can quickly access Ginza, Harajuku, Shabaka, Rappongi and Shinjuku all reasonably short train trips away. Above all, I want to compliment the service which was truly incredible. Every staff member went out of their way to be kind and helpful to us. For example, I lost my iPad on Shinkansen train and the concierge worked for several days to track it down and get it couriered back from Osaka! My son has special dietary needs helped find him some gluten free food for breakfast. A huge thank you to everyone at the Capitol for a sensational stay.

This was a top of the line hotel in all respects. I highly recommend it. Breakfast buffet is excellent. Rooms are lovely and service is great.

It’s actually a very nice hotel, good location and comfortable rooms. That said, I am taking off stars for a few reasons. Firstly, the offerings at the overpriced breakfast are just too limited. Secondly, there was no recognition of my iPrefer status at all. Thirdly, there is smoking allowed in the bar which is really tough for non-smokers. There is no pool or spa area so amenities at the hotel are also limited. All in all I have found the five star experience disappointing in Japan. it’s all very regimented and there is no room for personal touch or attention. Would I stay here again - probably if on business - but I will try a few other hotels first.

The service in the 5 star hotel is of some other level. It is centrally located, has its own subway station and there are many stores and restaurants in its vicinity. The room is comfy and cozy, view is breathtaking and taking a shower is like standing under a waterfall.