Cerulean Tower Tokyu Hotel

Stayed in a Cerulean class "corner" room that was one of the best rooms I've ever had--large, extremely comfortable bed, great bathroom, stunning views. Location in the heart of Shibuya, walk easily to the station or to all the activity in the area--but the hotel is on a hill and relatively quiet. The "lounge" with Cerulean level was a disappointment, not really anything in there. The fancy restaurant on the top floor was great, and the bar up there is gorgeous. Be aware this is a very large hotel complex in a very lively part of the city, so not the place if you seek something smaller/bespoke. But I would return for the great room and centrality of the location.

Front desk staff needs to be trained to smile for better customer service. Especially the guys looks angry all the time almost feeling hostile. This is advetise as 5 stars hotel so please act like one and provide 5 stars service General Manager of this hotel - please take notes

The hotel is situated in a quiet area, just a short walk from the busy Shibuya Station. The room was expensive, but it was large, clean and very comfortable, with beautiful views of Tokyo, specially at night. The bathroom was also very good, clean, and well-designed. The staff was always very courteous throughout our stay. Only misunderstanding was when we bought croissants and coffee from the hotel’s restaurant area one late morning, and were surprised when the staff wouldn’t allow us to sit in the lounge next to the restaurant. Instead, the staff directed us to stay in the lobby waiting area, which had no tables. We decided to return to our room to eat instead.

Highly recommend! Corner king on the executive floor with city view. One of the highlights of our trip, a view that we will remember forever. Tokyo tower and SKYTREE are redundant with a room like this. Facilities are in superb condition, attention to detail is clearly their forte. Location is perfect. Explore chaotic Shibuya and retreat back to the Cerulean oasis. Staff incredibly nice and accommodating. The concierge hooked us up with some last minute reservations close by, and tips for the Shinkansen.

One of the best hotels we have stayed in. I debated about switching to a less expensive hotel, but so glad I didn't. The level of service was exceptional! The room itself was very large compared to most Japan hotel rooms, with an amazing bathroom that included a wet room and lots of counter space. They even provided a curling/flat iron along with all of the many toiletries. We got lucky in that our room had a view of Tokyo Tower, Shibuya Scramble and Miyashita Park. We had a magical stay, and will definitely stay here again on our next trip to Tokyo.