Cerulean Tower Tokyu Hotel

The Cerulean Tower Tokyu is listed as a luxury hotel and partner of the Pan Pacific Hotel Group. The location is great--just a short walk from Shibuya Station to this hotel, although all the current construction at the Station made some areas confusing . It's also only 5 minutes away from Shibuya Sky. We were here for 5 nights and the two female staff members at Reception who'd checked us in and brought our bags up showed wonderful hospitality---friendly, efficient, and polite. We'd booked a Superior Twin room and were given a room on the 24th floor. It was quite spacious for us and our 4 pieces of luggage. Although clean and comfortable, the decor is dated and in need of a refresh, especially if marketing itself as luxury accommodation. Japanese and western breakfasts are offered, albeit in separate restaurants. The western breakfast is served buffet-style in a much larger restaurant. There was a good selection of food and the fresh-squeezed orange juice station was especially good. We were surprised at how unengaged restaurant staff were---they seemed unhappy and didn't seem to want to try to extend any level of hospitality we'd come to expect and experienced at other Pan Pacific/higher end hotels. While I completely understand that the hospitality industry in Japan is struggling to meet the demands of increased tourism, I don't think it's too much to ask for a certain level of hospitality, especially given the room rates that they charge. The Japanese breakfast in the other dining room was disappointing. Here, the servers were rushed (even though there were only 4 other tables finishing their meals when we'd arrived) and also appeared disinterested. We were told that they make their rice to order so it would take 20 minutes (this is for just plain white rice). While the beef and miso soup were good, the other food offerings---cold, hard fish, bits of veg, and various pickles---were not appetizing at all (this is in contrast to the great Japanese breakfasts we'd had at our Kyoto hotel). The female servers were also busy talking to each other and pretty much left us to our own devices once the food was served. The fitness center was a little cramped with all the equipment, but the pool was nice. Overall, our stay here was a little bit of a letdown. We'd paid the high room rates expecting accommodation and hospitality standards befitting its Pan Pacific partnership, but what we experienced fell short of that standard. While some of the hotel staff were wonderful----the two ladies at check-in, the gentleman at the Info/Concierge desk, and the gentleman who assisted us with luggage on check-out ---the rest of our service interactions were disappointing. The Cerulean was our last stop before heading home and we'd wanted to end an otherwise fantastic trip on a high note, but this hotel landed flat.

Really mediocre. I booked 3 rooms and only one had a reasonable view for the price. Other two were absurdly outdated with blocked views. WOULD NEVER STAT HERE AGAIN There are so many better neighborhoods and so many better options. Try the Kimpton. Lovely and charming. I really can’t say one good thing about this place. Even the location isn’t great. Just don’t book it.

The rooms are lovely and spacious. Hotel is well appointed. The staff were very good. We complained about the smell of someone smoking on our floor and they offered to upgrade us to a new room. When we declined they then gave us passes to the Cerulean lounge. A very nice gesture. (They found the source of smoking). The breakfast was excellent too. The concierge booked us in to a wonderful Teppanyaki restaurant. All in all a great stay. I would recommend.

Cerulean Tower Tokyu Hotel absolutely lived up to its excellent reviews. The views from the room were spectacular, and everything about the room felt first-rate — from the cleanliness and housekeeping to the bedding and bathroom amenities. One of the most impressive things about the hotel was how quiet it was. Even though it is just a short walk from busy Shibuya Station, the room felt peaceful and removed from the crowds. I also loved being so close to Shibuya’s transportation, restaurants, and shopping. The indoor pool was the cleanest I have ever experienced, and the temperature of the water, the air, and the hot tub all felt just right. My overall impression was simply: wow.

Great hotel in a very convenient and central area. It was the perfect hotel to stay in for our first array in Japan as a family with younger children, due to its convenient location and its blend of western and Japanese. The rooms were really nice and clean although the beds were a little soft. The breakfast was a great mix of western and Japanese and we enjoyed it for the first day or two, but it was a little overpriced so we skipped it after that to venture out. That said, not all restaurants in Japan welcome children but we felt very welcome at the breakfast restaurant and many families were there too. The room service was delicious too which was great as sometimes after walking all day in the rain, we wanted to chill in the room. The Shibuya area was very busy and a little confusing to navigate with tall the sky bridges and different station entrances, but once we did, we really appreciated the hotel's central location. The hotel is very close to the subway and walking distance to many relevant sights such as the Shibuya crossing, as well as great restaurants for all different budgets (takeaway yakitori from a hole in the wall, fancy meals, conveyor belt sushi). The concierge doesn't start until 9am which felt late, and they didn't always have all the knowledge about how to get train tickets and use passes etc so we ended up searching a lot of stuff on our own. I feel like they should really should have known that stuff. But the pros outweighed the cons and all in all I am very glad we booked it and we really enjoyed our stay.