Cerulean Tower Tokyu Hotel

The rooms are lovely and spacious. Hotel is well appointed. The staff were very good. We complained about the smell of someone smoking on our floor and they offered to upgrade us to a new room. When we declined they then gave us passes to the Cerulean lounge. A very nice gesture. (They found the source of smoking). The breakfast was excellent too. The concierge booked us in to a wonderful Teppanyaki restaurant. All in all a great stay. I would recommend.

Cerulean Tower Tokyu Hotel absolutely lived up to its excellent reviews. The views from the room were spectacular, and everything about the room felt first-rate — from the cleanliness and housekeeping to the bedding and bathroom amenities. One of the most impressive things about the hotel was how quiet it was. Even though it is just a short walk from busy Shibuya Station, the room felt peaceful and removed from the crowds. I also loved being so close to Shibuya’s transportation, restaurants, and shopping. The indoor pool was the cleanest I have ever experienced, and the temperature of the water, the air, and the hot tub all felt just right. My overall impression was simply: wow.

Great hotel in a very convenient and central area. It was the perfect hotel to stay in for our first array in Japan as a family with younger children, due to its convenient location and its blend of western and Japanese. The rooms were really nice and clean although the beds were a little soft. The breakfast was a great mix of western and Japanese and we enjoyed it for the first day or two, but it was a little overpriced so we skipped it after that to venture out. That said, not all restaurants in Japan welcome children but we felt very welcome at the breakfast restaurant and many families were there too. The room service was delicious too which was great as sometimes after walking all day in the rain, we wanted to chill in the room. The Shibuya area was very busy and a little confusing to navigate with tall the sky bridges and different station entrances, but once we did, we really appreciated the hotel's central location. The hotel is very close to the subway and walking distance to many relevant sights such as the Shibuya crossing, as well as great restaurants for all different budgets (takeaway yakitori from a hole in the wall, fancy meals, conveyor belt sushi). The concierge doesn't start until 9am which felt late, and they didn't always have all the knowledge about how to get train tickets and use passes etc so we ended up searching a lot of stuff on our own. I feel like they should really should have known that stuff. But the pros outweighed the cons and all in all I am very glad we booked it and we really enjoyed our stay.

Disappointing Handling of Uncontrollable Travel Disruptions We recently had a reservation at Cerulean Tower Tokyu Hotel in Tokyo and were very disappointed with how the hotel handled an unexpected situation completely outside of our control. Due to severe travel disruptions—including adverse weather, TSA staffing shortages, and widespread flight cancellations, we were unable to reach Japan as planned. This was not a voluntary cancellation, but rather a force majeure–type situation affecting multiple travelers and flights. Despite clearly explaining the circumstances and providing documentation of the disruptions, the hotel refused to grant a full refund or show any flexibility. For a property of this caliber, we expected a more reasonable and empathetic approach—especially given that these were extraordinary, well-documented events impacting international travel. While we understand that hotels operate under cancellation policies, many comparable properties demonstrated flexibility during these disruptions. Unfortunately, that was not our experience here. At the end of the day, how a hotel treats guests when things go wrong matters just as much as when everything goes right. This experience makes it difficult to confidently book with this property again. I'd reconsider booking this hotel, since you never know if you'll have any travel disruption and this hotel will keep your money and show no empathy.

Certainly the Cerulean should be on everyone’s list when visiting Tokyo. The service! I have never, ever watched room service make a bed so expertly, crisp and inviting. Our king room was beautiful, spacious and a magnificent view of Tokyo. Such a classy place! Daily I visited the gym, swam in their beautiful pool and then had a sauna. The cleanliness? It’s next level, I travel a lot and never have I experienced such cleanliness. The buffet breakfast (not included in the room price) was so expansive, too many fresh offerings to list. My new home away from home. I plan on coming back soon to this delightful place. Did I mention the lobby? Stunning! Very professional personell at check in. Kind and gracious. Okay, I will stop. Love this place!