Conrad Tokyo

excellent service and food. Always smiling!!

We had a wonderful dinner at Kazahana and truly enjoyed the food, wine, atmosphere and service throughout the evening. After dinner, we hoped to continue the evening with one quiet drink at the hotel bar with the piano and night view. We politely asked if seating was available and were initially welcomed, but once it was confirmed that we were not staying at the hotel, we were refused because the bar was reserved for hotel guests only that evening, despite the bar appearing only partially occupied at the time. Of course, I understand that policies exist and the staff remained polite. However, emotionally it felt surprisingly cold after spending a special evening inside the hotel restaurant. What had been a beautiful final evening in Tokyo suddenly ended with an unexpected feeling of exclusion rather than hospitality. I believe luxury hospitality is not only about rules and exclusivity, but also about sensitivity to the guest experience and the atmosphere created around special moments. I hope management reflects on how small decisions at the end of an evening can strongly influence the final memory guests take away from an otherwise excellent experience.

My family and I had a 5-night stay in April. This is one of the best hotels in the world. As someone who has traveled a lot and been to hundreds of hotels. The Conrad is truly world class. The rooms are spacious and clean. The staff are wonderful and the hotel itself is beautiful and in a great location. The breakfast staff were truly special and went out of the way to help my family and I. We will definitely be back in the future.

A fantastic stay, we had a king bed suite with bay view and it was superb. Staff very attentive, great food, loved it

Peter the front desk Manager was outstanding, personally assisted in our check in booked us table next to the glass for dinner at the Japanese restaurant. Great hotel in the heart of Tokyo and an attentive staff.