Conrad Tokyo

From the moment we arrived at Conrad Tokyo with my wife, we were enveloped in an atmosphere of refined hospitality and impeccable service. Although I regret not recalling each individual's name, every team member, from the concierge to the guest relations and duty managers, embodied a level of professionalism and grace that speaks volumes about the hotel's leadership. The dining experience at the Japanese teppanyaki restaurant was a highlight: exquisite flavours, masterful preparation in front of you, and attentive service in a serene setting. The spa offered a haven of tranquillity, while the breakfast was a perfect blend of quality, variety, and thoughtful presentation. Every detail of the stay reflected a deep commitment to excellence: the pristine cleanliness, the seamless maintenance, the elegant ambience of the bar enhanced by carefully curated music, and the consistently polished demeanour of the staff. The training and standards here are of the highest calibre. Above all, there is a sense of harmony and pride that runs through the entire property, a testament to the General Manager’s steady and inspired leadership. This is a hotel where everything works in concert, and where guests are made to feel not just welcomed, but genuinely valued. Can't wait to stay there again

I spent ten nights at the Conrad Tokyo with my wife and son during our 30th Anniversary trip (ten nights in Tokyo, then five in Osaka/Kyoto). I booked on points — excellent value. From the start, the service made this hotel feel truly special. Almost everyone we interacted with spoke excellent English (I’d say ~95%), which really eased my nerves about the language barrier. The location was great — very metro-friendly and worked perfectly as our base for all our Tokyo day trips. I’m Diamond status and was upgraded to a suite for our anniversary. We were checked in via the Executive Lounge until our room was ready — and this is where we first met Peter from Guest Relations. He was energetic, charming, and incredibly helpful. He is honestly one of the main reasons we would return to this Conrad. Our upgraded suite was spacious and very comfortable. I loved the Mojave Ghost amenities, and the heated bathroom floors were a treat. They provided a complimentary rollaway for my son — a big savings. Beds were a bit firmer than we’re used to, but that seems common in Japan. We never saw housekeeping, yet the room was always spotless — like magic. They also surprised us with an anniversary cake, and Peter sent a personal note that I kept as a memento. The Executive Lounge was excellent — Peter makes a great highball. We enjoyed stopping in daily for snacks and drinks. Breakfast was very good as well — Arielle Yates greeted us every morning by name, and she made breakfast something to look forward to. The concierge also helped with directions and several dinner reservations, which we appreciated since we don’t speak Japanese. We have Korea and Italy trips already planned — but we are seriously talking about planning a return just to see Peter instead. That’s how special this stay was.

We have stayed here several times over past few years, so we knew what to expect (excellent service, comfort, cleanliness, and value). Booked 3 nts, have Hilton AMEX Aspire, used free night and points. Concierge efficiently merged separate res's. Location is outside of busy areas of Tokyo, but view of Tokyo Bay, if can get it, are excellent, and location (close to trains, incl Metro Oedo line) makes it easy to get around Tokyo. Shiodome Station is a covered/underground, and relatively short walk, and contains many shops and restaurants, including good ramen shops(concierge has a "Hilton list"). Conrad is also a relatively early(3rd?) stop of Limousine Bus from Narita. Hilton Diamond status allowed us to check in/out in Lounge. Check in was efficient, although it was a busy time in Lounge. We were offered drinks and snacks while waiting (<15 min) in the Lounge. Upgraded(no charge presumably due to status and AMEX booking) from basic room to Executive Floor, which was very convenient for Lounge access. Diamond status includes Lounge access, with breakfast either in Lounge or Cerise buffet, both excellent venues. Evening bites also available with Lounge access, with heavy hors d'oeuvres good for light dinner if don't want to go out, or tired after touring Tokyo all day. All rooms are modern, spacious (by Tokyo, even US, standards) and very clean(by any standard), even basic room. As in all Hiltons these days, must request (cheerfully acknowledged in Japan, unlike US) daily sheets changing. Room tips left on the bed were refused (moved to the bedside table). 2 bottles of water in room daily, but didn't really need, as water/ soft drinks/ juice available in Lounge when open. Staff service is uniformly excellent, with every effort to help, when possible. Concierge services in Lounge especially helpful (directions, ride arrangement, meal res, etc). Checkout possible by TV, but we like in-person, and Lounge checkout is as good as it gets (no line, comfortable chairs, drinks and snacks). We were offered free late checkout until 1 pm. We were moving to another hotel (unfortunately) to meet friends, so we were offered to hang out in the lounge after checkout, if we wanted (not common in many hotels). Overall, another excellent, comfortable, enjoyable, and stress-free stay.

Great experience! Hikaru Y. made our experience extra special with his outstanding customer service. Can’t wait to come back!

Wonderful hospitality by all of the staff. The Executive Lounge was great. Excellent location and views. The sushi at Kazahana in the hotel was fantastic and we loved the sushi chef!