Conrad Tokyo

The Conrad Tokyo was one of the best hotel experiences I’ve ever had. Not only is the hotel beautiful but every single staff member is amazing. From the first moment we stepped in the property, we were kindly greeted by the amazing Peter-san and Yohei-san. The whole Bell and Front Office team are shining stars. Each morning during breakfast, we had an amazing time. Not only was the view and food in China Blue amazing but the staff carefully took our orders and engaged with us meaningfully. Special thanks to Renee-san, Sano-san, Kyaw-san, Mao-san, Kiyo-san, Nam-san, and Simone-san for helping start our mornings off right. The housekeeping team was amazing. The rooms were extremely clean and beautiful. We had the honor of meeting housekeeping manager, Sato-san, who was so kind and caring as well as Housemen, Tsunoda-san and Nakanishi-san. Thank you housekeeping team! Finally, we had issues with our bullet train tickets to Kyoto but Ando-san in Concierge saved the day. Thank you for all the amazing help Concierge team! Thank you Conrad Tokyo for an amazing and unforgettable stay!

We visited China Blue and thoroughly enjoyed the excellent food. What made the experience truly special, however, was the outstanding service. Ogawa-san and Ebata-san were exceptional. Their care, attention to detail, and genuine hospitality exceeded all expectations. They looked after us so thoughtfully and made us feel incredibly welcome. Thank you both for creating such a memorable dining experience. Highly recommended! Also the room. Incredible no hair, no dust best room I have in my entire my life. Special thanks to housekeeping Okuzumi, Naoko, Nakamura and Sato. They are the best housekeeper ever .

We were hesitant to fly to Japan after my husband had a medical condition but after communicating with Neil the GM and Kanno san my mind was put at ease and we proceeded with the trip. What a great decision! It was like all of our worries just melted when we walked into the room. Some reviews mentioned the lounge is smaller than other properties, only has cold food and no sweets. Think about it - you are fortunate enough visit a lounge at a luxury property and enjoy the complimentary food served by incredible people like Harunna. The size of the lounge is not what matters - it is the service, the quality of the food and the people all of which is outstanding. By the way, there was warm food and as someone with a sweet tooth, I asked for dessert and they brought us some! In fact, one of nights we were given an entire plate of mini cakes to the room which we knew we would never be able to eat! I highly recommend this property and would like to suggest that if you stay, please ask for what you need vs. being disappointed since they are so willing to assist guests in anyway possible. Every time we left the room, someone was one step ahead trying to help - whether it was Maria who was awesome in storing our bags and making us laugh or Taiki for helping us with transporation. The list just goes on. Don't sweat the small stuff and enjoy how great it is to be in Japan, at the Conrad, with people who care that guests have a memorable, fantastic stay.

Beautiful upscale hotel with lots of friendly service personal. The breakfast in the main restaurant and executive lounge are wonderful. The cocktail hour in the executive lounge is basic and more could be done with the food but the staff is excellent. The desk staff and the executive floor staff are wonderful. A definite repeat hotel

I stayed at both the Conrad Tokyo and the Grand Hyatt Tokyo during this trip, and the Conrad was the clear winner. I would definitely stay here again. The hotel has a peaceful atmosphere while still being in a very convenient location. It's within walking distance of Tsukiji Market and the Ginza shopping district, making it an excellent base for exploring Tokyo. The Executive Lounge is fantastic, with beautiful views overlooking the park. Our room was also noticeably more spacious than the one we had at the Grand Hyatt Tokyo. While Grand Hyatt's rooms are larger than many Tokyo hotels, such as the Hilton, I found the Conrad's layout and overall comfort to be superior. What impressed me most was the service. We had an early morning flight before breakfast service began, and the hotel thoughtfully prepared a takeaway breakfast with food and beverages for us. It was a small gesture that made a big difference and perfectly reflected the exceptional hospitality throughout our stay. Conrad Tokyo exceeded my expectations in every way, and I wouldn't hesitate to return.