Conrad Tokyo

The service at this hotel is subpar for a luxury brand hotel. Starting from check in. I stood here for good 5 minutes before I had to go up to someone and ask where the line was. He said there was no line that the greeter would come to take my name. Well she never did. I had to go up to her and tell her I’m waiting to check in. Check in took too long. So many pieces of paper and unnecessary information that made the check in process even more cumbersome than it already was. Then no one explained that there is a different pedestrian entrance and we keep walking in the driveway until the third day when we accidentally discovered the pedestrian entrance. That would have been helpful information that the front desk could give but they didn’t. Breakfast- the two days we dined downstairs at the main restaurant, it took them more than 15 mins to bring out coffee. The service was really slow, second day I had to ask for my coffee multiple times and I could hear people at near by tables saying the same thing and then made to order eggs being delivered to wrong tables. The property itself is nice. Big rooms. We got a view of the gardens near by. Honestly, for the price I would expect better service. If I come back to Tokyo, I would not return to this hotel for their subpar service.

The moment we arrived at Conrad Tokyo, it was clear this was going to be a stay unlike any other. The level of hospitality here isn’t just impressive — it’s genuinely memorable, and that’s a rare thing in even the world’s finest hotels. Breakfast was an absolute highlight of our mornings. The spread was extraordinary, but one dish stood head and shoulders above the rest: the Lobster Omelette. Rich, perfectly executed, and utterly indulgent — it’s the kind of dish you find yourself thinking about long after you’ve checked out. Whoever is behind that creation deserves serious recognition. But the true heart of this hotel is its people, and no one exemplifies that more than Peter, Guest Services Manager. Peter is, quite simply, exceptional. His warmth, professionalism, and genuine friendliness made us feel not just welcomed, but truly cared for throughout our entire stay. He has that rare gift of making every interaction feel personal and unhurried, as if your comfort is his only priority. Conrad Tokyo is fortunate to have him, and he alone would be reason enough to return. If you’re looking for a Tokyo hotel that combines world-class facilities with hospitality that comes straight from the heart, look no further. Conrad Tokyo doesn’t just meet expectations — it redefines them entirely. Highly recommended!

LOVE this property! I would go back again great service location and a super nice gym! well worth trying to stay here vs. other properties.

I’m a Hilton Honors member and I have stayed in many Hilton’s around the world and this is without a doubt the best Hilton. Location is perfect! Close to many many lines, convenient stores. Rooms are nice, the view is amazing, the executive floor is worth it for the view! But the best is the service and the people, from the people in the first floor that go above and beyond to get you a taxi, to concierge team, I would like to recognize Koji very helpful and to everybody in the restaurants. This is an amazing hotel.

I have no words to describe our experience at the Conrad Tokyo hotel. The only ones that come to mind are amazing and thank you!!! Since the moment we booked our stay to the minute we left the hotel, everything and everyone was just outstanding. Peter our concierge went above and beyond to make sure everything was perfect, he helped my husband with a surprise welcome to our beautiful room for my birthday, it was wonderful. Thank you Peter from the bottom of my heart. Every detail was on point, the cleanliness of the whole hotel, the professionalism and kindness of every employee was superb. Each meal we had at the hotel was delicious, the breakfast at Cerise was great, but I have to highlight our meal at Kazahana, and specifically our chef Waka, he made our dinner unforgettable. I celebrated my birthday every single day of our six days at the Conrad Tokyo hotel, thank you all for making our visit such a memorable one. Looking forward to visiting you all soon!!