Fairmont Tokyo

We stayed at the Fairmont Tokyo for four nights. Brand new hotel just over a year old. The hotel is beautiful. Rooms are spacious, modern and luxurious. Splendid spa area. The lobby magnificent. Service outstanding. I would give this hotel 10/10. Highly recommended.

We recently stayed here and really appreciated the beautiful, spacious, and exceptionally clean rooms. The rooms are generously sized, very comfortable, and the in-room amenities are some of the best I have ever seen the overall service could be improved. While some members of the team were warm and helpful, the level of service was not as consistent as we expected from a luxury property. The concierge service, in particular, needs improvement. We found that the assistance and recommendations could have been more proactive and better organized.

We stayed here for 2 nights and we thoroughly enjoyed our stay. We came from Tokyo Disney Resort and arrived at Hamamatsucho station. The signage from the station to the hotel was not too clear but you would be fine with Google map. The path from the station to the hotel was under covered walkway and it is easy to navigate it even with bringing your own luggage. This made the property an excellent option in the heart of the city. Check in was quick and efficient. I was assisted by a friendly staff and she was kind enough to allocate us a room before the allotted check in time. The view from the lobby was spectacular. We spent most of our time exploring Tokyo and did not have too much enjoying the hotel facilities. Our Bay View King room was wonderful. It was spacious and beautifully designed with the cool and modern aesthetic that Fairmont brand is known for around the world. The view from our room was Odaiba skyline, which was prettier especially at night. Our bed was dreamy, with fresh linens and top notch pillows. I liked the design of the room. Upon entering, there was a hall with artworks and wardrobe on your right end. And you immediately found two large wash basins on your left, just in front of the wardrobe. And there was a dividing door that separate the bedroom and the bathroom. So, you literally enter a powder room / bathroom before the bedroom (I hope you get what I mean). I thought it was a smart design. Bath linens and amenities were high quality. Water pressure, WiFi and air conditioning were spot-on. As an Accor Platinum member, we received complimentary breakfast which we gratefully accepted. I thought the food quality was great. There were Asian, Japanese and Western options, as well as made to order menu. Their coffee and Matcha latte was really good too. Recommended. Service throughout our stay was superb. Every single staff we encountered were welcoming, joyful and incredibly helpful. We loved our time here and we should have stayed longer. We are so happy we chose this beautiful nest high above the city for our time in Tokyo.

My family and I had a wonderful experience at Fairmont Tokyo. From the get go, the service we got from all the staff was amazing and faultless. The hotel is new and very modern. It is located next to a subway station and a number of cafes and shops. A 10 minute drive to Tokyo tower. The room was really spacious with a separate shower and bath, lots of amenities etc. The bed was really comfortable and big. The view overlooking tokyo and its tower was phenomenal. The pool are was amazing with a normal pool, heated jacuzzi and also another heated jacuzzi outdoors. There were good seating areas and staff were always present to help in anyway possible. They have cold plunge pools and steam rooms too. The areas were always super clean. I would highly recommend this hotel to anyone due to its luxury and close proximity to many places such as Ginza.

Fairmont Tokyo has the hardware: a sky lobby on the 35th floor, rooms suspended over the bay, Tokyo Tower framed like a private painting. In this industry, however, hardware is table stakes. What separates a true luxury house from a beautiful building is the software, the people, and the way a property reads its guests before a word is spoken. That is where Fairmont Tokyo, the newest flag in Japan, already performs like a house twice its age. The reference point of my stay was the Director of Rooms, Ms. Jihyun Lee. In most hotels, leadership is an org chart; here, it walks the floor. Ms. Lee personally introduced herself with her card, asked about my comfort with genuine interest rather than scripted courtesy, and quietly orchestrated the details that define a seamless guest journey. Every delivery addressed to me was received by the bell team and brought straight to my door, arranged before I ever had to think about logistics at all. That is anticipatory service in its purest form: zero guest effort, one decision maker, full ownership of every touchpoint. And the standard she sets is no solo act; it cascades through every department. The front desk runs guest recognition the way Forbes teaches it: names used naturally, arrival and departure warm and friction-free. Housekeeping is back-of-house discipline made visible, crisp linen standards and turndown timed to the guest's rhythm rather than a schedule. The bell and Guest Services team, with colleagues like Jaehyeok, handled luggage logistics and every errand with the ownership of a private estate staff, while the concierge desk executed transfers and reservations with quiet one-touch precision. The F&B program deserves a review of its own. From the wood-fired coastal menu at Kiln & Tonic to the afternoon tea trolley at Vue Mer, the intimate counters of Migiwa and Totsuji, and the cocktails at DRIFTWOOD, execution was consistent at every single service, the true test of a kitchen brigade and its floor team. The amenities complete the picture: Le Labo in marble bathrooms, the 20-meter infinity pool framing Tokyo Tower, a 24-hour Technogym floor and the Fairmont Spa. This is omotenashi operationalized at Forbes-audit level, and it is what Accor means when it calls its people Heartists. Fairmont promises to turn moments into memories; at Fairmont Tokyo that promise has a name and a face. Five stars, and a note to the General Manager: with Ms. Jihyun Lee on the floor and a team this complete behind her, this property will define the Tokyo luxury set for years to come.