Fairmont Tokyo

We went to the Fairmont Tokyo for Sunday Brunch at Driftwood Bar & Grill to celebrate our wedding anniversary. What a fabulous venue. The restaurant is on the 43rd Flood with fantastic views of the surrounding area, including Tokyo Tower. There was a seafood tower for starters, an a la carte menu with good options for main, followed by a dessert buffet. The food was of a very high standard and the presentation ..... perfect. A great touch was the Gin Lab where we ordered specially curated cocktails. The DJ provided some very good music , catering for all ages. All in all, it was an extremely memorable afternoon and we would definitely return when next in Tokyo. Special call out to our wonderful waitress, Girlie.

This hotel is truly exceptional - not only the facility, but the staff as well. Generally, we found the people of Japan to be very welcoming. But, we were blown away by the warmth and kindness of the Fairmont staff from the very moment we arrived. It made for an instant feeling of being welcome and at home. Every aspect of our stay was exceptional and enhanced by the staff - from the restaurants, bars and even room service staff they made our stay special. The hotel itself is beautiful with stunning views of the bay and great access to transportation. The rooms are very well appointed, very large for Tokyo, exceptionally quiet and relaxing. We were so comfortable, our family of four opted to enjoy our meal in the room one evening - in the very comfortable pajamas that were provided - after a very long day exploring the city!! The restaurant was fantastic for dinner (pizza was great!!) as well as the breakfast service. If you get a chance, explore the very cozy top level bar and "secret" record bar!! We have had the pleasure of staying at two Fairmont properties now and they have both been outstanding.

Wow!! What a hotel. From the moment you arrive until you leave, the staff make you feel very welcome. Concierge staff are the most welcoming of any hotel I’ve stayed at. This hotel is up there as one of the most luxurious hotels I’ve been to. This hotel is above my expectations. This hotel makes other 5 star hotels feel like 3 star hotels: this should be rated much higher than it is. I would definitely stay here again if I am back in Tokyo. The pool and onsen are so luxurious. We didn’t want to leave the hotel. If i could give a higher rating for this hotel, I would

We stayed at the Fairmont Tokyo for four nights. Brand new hotel just over a year old. The hotel is beautiful. Rooms are spacious, modern and luxurious. Splendid spa area. The lobby magnificent. Service outstanding. I would give this hotel 10/10. Highly recommended.

We recently stayed here and really appreciated the beautiful, spacious, and exceptionally clean rooms. The rooms are generously sized, very comfortable, and the in-room amenities are some of the best I have ever seen the overall service could be improved. While some members of the team were warm and helpful, the level of service was not as consistent as we expected from a luxury property. The concierge service, in particular, needs improvement. We found that the assistance and recommendations could have been more proactive and better organized.