Four Seasons Hotel Tokyo at Marunouchi

I absolutely loved my stay at the Four Seasons Tokyo at Marunouchi. From the minute I entered the hotel until the moment I left, I was cared for with wonderful warmth, gentleness and kindness. Everyone went the extra mile to make my stay as good as it possibly could be, going above and beyond what I could possibly have expected or wished for. I hope just one example will help to illustrate this: when my sister and her daughter arrived in Tokyo after their flight from London, they too were welcomed to the Four Seasons with the sort of kindness and friendship that washes away the weariness of a long journey. My room overlooking the train tracks of Tokyo Station was extraordinary. The room itself was wonderful - as comfortable as anyone could want. What made it so special, though, was the uniqueness of its view. To watch the trains coming and going to and from Tokyo Station was a joy - the sort of experience you will find nowhere else in the world. Just one more thing: when I arrived, the team at Sézanne had left a gift of the most gorgeous madeleines for me - another small act of kindness that made staying at the Four Seasons at Marunouchi such a delight. Thank you so, so much.

The entire experience here was amazing. The staff were excellent. We really enjoyed it. Excellent breakfast as well is not to be missed. Would recommend this hotel to anyone and I would definitely go back. If you want to go to the famous restaurant you would need to book in advance - we couldn’t get in but the concierge booked us a fantastic alternative option that was itself amazing.

Excellent hotel to beginning your stay in Tokyo. The staff is attentive, thoughtful of needs especially if it is your first time in Japan, and centered on customer service. The hotel is not as new or modern but the service is unmatched. The location is outstanding being next to the train station and in the middle of Ginza. I would definitely stay here again!

We had the pleasure of staying at the Four Seasons Marunouchi for six nights last week, during the beautiful cherry blossom season in Tokyo. We had an incredible time at the hotel -- the entire staff was so welcoming, understanding, warm and accommodating. The location of the hotel is ideal -- so close to Tokyo Station and so easy to get to all the other neighborhoods. Both my children (ages 4 and 7) were treated like princesses, and everyone working at the hotel went out of their way to help them and make all of us feel at home. They even brought special treats and gifts for both of my girls because it was my daughter's birthday during our stay. We couldn't ask for a more beautiful experience. My husband and I also had the pleasure of dining at Sezanne, which was truly a one-of-a-kind meal and the best service we have had at any Michelin starred restaurant around the world. Can't recommend Four Seasons Marunouchi enough - and special thanks to Keigo for his help in making reservations and his kindness throughout our trip.

The Four Seasons Marunouchi was really perfect for our needs. It’s only a 2 minute walk from Tokyo Station so perfect when traveling by long distance train. It’s easily walkable to many tourist attractions and relatively central for the rest of the city. The rooms are dated but very spacious and the public spaces including the restaurant are very nice. The service was extraordinarily good and the front desk and concierge team were so helpful in providing some great recommendations and reservations for our family. We would not hesitate in staying here again.