Four Seasons Hotel Tokyo at Otemachi

Beautifully decorated hotel in tip top condition. Housekeeping was immaculate. Breakfast buffet selection was huge and top quality. Definitely not to miss. Pizza at the Italian restaurant was also excellent. Can even see Mount Fuji on a clear day from the breakfast restaurant and the lobby. Service by every staff member is top notch. Absolutely perfectly run hotel!

Wow! Excellent in every aspect. The staff was exceptional. The hotel was beautiful. Rooms were large with phenomenal views. It’s centrally located next to a metro and taxis in front at every second. It’s not in Ginza where you can walk out your hotel and be around shops and restaurants but besides that it’s absolutely perfect. Tiffany and Alvin the GM were incredibly hospitable and helpful with every detail.

This is a fabulous, fabulous hotel. The location is great. It is so easy to get to everything from here. We were able to walk places, easily catch ubers/taxis and take the subway from the hotel. The staff was great, the rooms were always serviced while we were out. The mattresses, linens, bath towels and toiletries were all the wonderful Four Seasons staples. The breakfast was super fast (we were always in a hurry) and great. We loved the view from our room and the setup was very nice. We had three people in a room and we all fit nicely. The price was also great for the value. I would highly highly recommend this hotel to anyone traveling to Tokyo and I hope I will be able to return someday.

We loved this Four Seasons, and the service was great! The lobby and fact that it's pn the 39th floor make it really incredible! I can also see why it would be an excellent hotel for business travelers, and the only thing I will say is that the location is a little less convenient than some of the other hotels. For example, the Peninsula and Edition are slightly better locations in my opinion.

From the moment we arrived at Four Seasons Otemachi, it exceeded our expectations. The seamless greeting and entry, sheparded all the way by members of the incredible staff, the gorgeous interior design - and the views that took our breath away!! We were extra fortunate to be here at a time of year and in weather conditions which meant we had a wonderful view of Mt Fuji from the main dining and bar areas, looking out over the Imperial Palace and Gardens. The breakfast was equal to the best we’ve experienced in any hotel or resort, incredible selection and superb quality. We also enjoyed dining in the Italian restaurant, Pignata - again, great food and wonderful service. Our room was immaculate, with a huge bathroom overlooking the city. We also used the gym and pool - more amazing views! But I’ve saved the best for last - the service! Absolutely nothing was too much trouble, needs were anticipated and the staff were unfailingly helpful, happy and made everything an absolute joy. I’d love to single someone out - but it was all of them! Special thanks, however, to the team at the bell desk, who were brilliant in helping us deal with a tricky situation regarding transport on our departure. We’d independently pre-booked transport to Nagano and needed to get there by a certain time to get onward transport to the snowfields. Our transport arrived late, in a car not suitable for purpose and not what we’d ordered. The staff helped us calmly navigate the situation, send the original car away and source a suitable replacement from a different company who got us to Nagano on time. This saved us SO much travel stress and spoke so clearly to their professionalism and service ethic. Absolutely cannot wait to return!!!