Grand Hyatt Tokyo

We’ve been enjoyed our four nights stay in Grand Hyatt Tokyo. Location is perfect and convenient. Thanks so much to Aki who helped us to receive a warm and excellent arrangement! Would definitely look forward to staying at your hotel again on my next Tokyo trip!

After spending a week exploring Ryokans in Izu, my wife wanted to spend a night in the heart of Tokyo before our departure. As a World of Hyatt member, I selected the Grand Hyatt and redeemed points for a club level room with associated amenities included. My wife and I enjoyed afternoon tea in the lounge upon check in. We also enjoyed the evening cocktail hour before heading out for our "compulsory" shopping visit to Don Quijote before leaving Japan. We took full advantage of the spa before breakfast. The late checkout allowed us to relax before heading to Narita for our evening departure. The room and all of the facilities were spotlessly clean. Service was helpful and not smothering. I travel extensively for work and use my various hotel loyalty benefits to splurge on stopover holidays with my wife. Our stay at the Grand Hyatt Tokyo was among the very best of these stopover.

Worst Hyatt experience in my 7 years as Globalist. Every single Hyatt hotel across China delivered a better and trusting environment than Grand Hyatt Tokyo. Check-in: Even though Deluxe room was available upon check-in, the staff has not offered me the upgrade, but assigned me to the category I had booked. Upon notifying the staff, she lied to me and said there are no higher categories available. Then I pushed her to recheck, after showing her my Hyatt app showing it. She then came back, apologized, admitted there is Deluxe available and then persuaded me to accept the View room, she argued it is actually better. I trusted her. Just to find out that in front of my window was a very noisy construction site. Horrible, trust breaking attitude. The Maduro bar, horrible service. No information about "service fee" to be 2500 JPY. We entered, notified we only want to have one glass of a beer. Noone notified us about the service fee. Just to find out that the service fee is higher than the actual beer (1900 JPY). Breakfast choice in Grand Club is simple, equal to a two star hotel. Also bad service here. Notifying staff that there is no baguette bread left anymore (~9:50 AM), she replies that it is out of stock (!!!) Worst Hyatt experience ever.

A nice business hotel. There is an airport business from Narita airport direct to the hotel. Hotel connected to a shopping mall and underground station. There are also many public transportations around the hotel and can bring you to everywhere in the city.

Recently stayed at this hotel, five days in the beginning of our trip, and five days on the end of our trip. The hotel was clean, beautiful and welcoming. In a great area for accessing the main sites in Tokyo. The staff were friendly and courteous. After breakfast, the staff would thank us for coming in and would bow as we entered the elevator. They would stay that way until the elevator door shut. An amazing cultural experience. Special shout out to our Concierge. She found us a fugu restaurant that my son and I wanted to try. It was exactly what we were hoping for. We sampled many varieties of fugu in an intimate Japanese setting. She went above and beyond finding this for us. Top-notch hotel and service. Highly recommended!