Grand Hyatt Tokyo

Amazing pool and spa. You will love the several massage chairs in the locker room after a long day of touring. The concierge and staff go the extra mile, especially Sarah, Asako, and Karen (maybe off on the name). The only thing I would note is that the room layout is odd, with some older tech in the rooms. Regardless, the room size is bigger than most so we were comfortable.

I only had one night in Tokyo and chose this hotel for its location and connectivity to shopping and transit. I booked through the AmEx Fine Hotels and Resorts program, and the front desk clerk asked me to give him a few moments to get my room upgraded to one with a higher floor and a view. I said no problem and told him I would check out the lobby area while he got it squared away. When I returned to the check in desk, my room was ready, and Ayaka, the hotel's business manager apologized profusely for the delay. This is still maybe ten minutes after I left the cab, which was still very reasonable in my eyes. She offered me her business card and requested that I reach out to her if I had any issues or concerns. The room itself was superb! It was clean, comfortable, and quiet, and the view of Tokyo Tower and the skyline from the upgrade was magnificent! The minibar offered complimentary bottled water as well as tea- and coffee-making options. The bed was plush and comfortable. The bathroom offered a wonderful soaking tub and separate walk-in shower. The toilet had its own room and was one of the wonderful Japanese styles, with heated seat and multi-function bidet. The hotel is connected to the Roppongi Hills shopping center, which offers everything from Gucci and Tiffany to McDonald's and Starbucks. It also has those wonderful Japanese convenience stores that I could spend hours browsing in as well as an art museum and an observation deck. The shopping center is also connected to subway system, which makes for easy exploration. Upon check out, the front desk agent offered me a gift bag with a hand-written note from Aya, thanking me for my stay as well as a couple of boxes of goodies from the on-premise Italian cafe. It was a very impressive gesture and showed how much the Grand Hyatt values customer service and loyalty. This was my first trip to both Tokyo and the Grand Hyatt, but it will not be my last. Tokyo is an amazing city, and this hotel is the perfect place to stay while there! Arigato gozaimasu to both Aya and the Grand Hyatt!

Great location, restaurants and wellness facilities. Hotel is as fresh as ever having stayed numerous times over last two decades.

Jordan’s hospitality at Oak Door Bar was exceptional. He made me feel welcome right away and showed impressive knowledge of the cocktails, with recommendations that perfectly matched my taste. His service was attentive without being intrusive, which made the experience truly comfortable. Jordan’s professionalism and warmth clearly elevated the entire evening. Highly recommended.

This hotel exceeded our expectations. It was perfect for a family of 5, kids 14, 12 and 9. The rooms were well appointed and large enough. Mainly though it was the service that made the trip. The concierge especially worked hard for us before and during our stay. All the twists and turns that come with family travel. Check in was easy. Bell desk got us what we needed quickly. And the location was great. Lots of traffic so plan accordingly. Spa also was lovely.