Grand Hyatt Tokyo

This is an excellent hotel in a great location- Roppongi. The staff was outstanding. Our room and bedding were very comfortable. I wish the lap pool was deeper and larger- only a few lanes. Swim caps are required. The large jacuzzi by the pool was treacherous getting in and out for older people- slippery and no handrails. Restaurants within the hotel: French Kitchen buffet was excellent with a huge selection of Japanese and Western items. Lunch at the French Kitchen was just OK. Likewise, lunch at Fiorentina was just OK. The adjacent food gift shop was very nice. China Room was awful and we can see why it was almost empty. Oak Door was absolutely outstanding- the best steak house we've ever been to. My husband got the roast chicken and I had the Maine lobster- both divine. Gorgeous decor and great service. Down the hill a short walk was an excellent casual Italian restaurant (Salvatore Cuomo). Adjacent to the restaurant is a wonderful little boutique food shop with prepared and packaged food and snacks. It's called the Grand Food Hall I think. I got some wonderful brown rice with barley crackers there and ginger cookies from Kochi. You can't go wrong with the Grand Hyatt Tokyo.

We arrived from a redeye flight from New York at 6am at the hotel, the staff already had the room ready for us with a crib and everything. At 6am!!! Omg. I actually booked two rooms, I cannot emphasize enough the staff’s effort and work in making our stat wonderful. From the food at the restaurants which were top notch, to the bell staff members assisting my dad recovering from an injury, front and lounge staff members always assisting us with everything. Our family thanks you with the bottom of our hearts. Our 3 nights were not enough and we will definitely plan to come back for a longer stay.

This hotel is one of the best especially when it comes to Customer Service. Also very family friendly (Many other hotels in Tokyo that seem to discourage children by adding in fees). We arrived very early at the hotel and had been in touch with the hotel prior to the trip, they kept me posted along the way on when my room will be ready and went out of their way to take care of us when we arrived. Service was outstanding throughout the entire stay - from the restaurant to the Club Lounge (which is one of the very few that serve champagne during cocktail hours which make it extra nice). Thank you Grand Hyatt Tokyo for another great stay, this is our #1 go to hotel as a Hyatt Globalist.

Outstanding hotel in all aspects. Great service and wonderful and big rooms. Good for kids with babysitting services. Food was really good and the customer service is top notch. Also very convenient location and easy to walk around. Very safe and quiet.

Wonderful hotel with great staff and service. The rooms are spacious and great for families. Convenient location with highly rated restaurants and luxury shopping within walking distance. Also appreciated the pool and gym amenities. The onsen was OK.