Grand Hyatt Tokyo

The Grand Hyatt Tokyo is such a wonderful hotel to stay at while exploring Tokyo. It is centrally located to all the major tourist and cultural attractions. Easy to get to other part of Tokyo with the metro system, right beneath the hotel.The staffs were amazing and professional. The suite were spacious and beautifully decorated.

The Grand Hyatt Roppongi is a beautiful and modern hotel. Staff is supper attentive and responsive, rooms are spacious and very well equipped, bathroom large and shower just awesome, location is 10!

Great experience staying at the Grand Hyatt Tokyo. Staff was very attentive and globalist benefits are great here. Woolf visit again if in the area.

Pokemon Suite is a scam. Crazy price: JPY 412,000 shown at confirmation, but the final price was JPY 520,000 (USD 3,520), for ONE night, which is a price you will only see at check-out as they charge extra 26% but never show you the final price during the booking. Then despite this price, nothing will be luxurious : despite being two people you will only receive one set of exclusice suite goods (despite these goods being low price items: a tshirt, a towel, a bathrobe and a cap...and multiple times they refused to give one set each, which feels really petty...). Then service is the same as any other guest and poor (had to make 7 phone call just to move a dinner to feet their massage schedule and they won't talk to each other). Suite is on a very low floor with a really poor view of tokyo. The so called lounge is accessible to everyone as no one check at the entrance. The concept and idea of a Pokemon Suite are nice and fun, and the plush, special meals and atmosphere are nice, but the experience for the price is ridiculously poor. Don't expect anything fancy or luxurious for the price. You will just get the dinner and breakfeast also available at the restaurant, poor service. Would have loved it for USD 500 a night, but feeled robbed and scammed by the Pokemon brand for the USD 3,500 per night paid (not to mention the doctor they provided for a simple infection charged JPY 110,000 for a 5mn visit...).

The night after our check in, we wished to take a drink at their lovely bar, The Oak Door. Right away, we were greeted warmly by the head bartender, a young kind woman who identified herself as Yunseo. She was working incredibly fast, while talking to the many patrons at the bar. Truly a wonderful experience, with the highest quality cocktails. She even had time to tell us where to eat like a local and where all the best ramen and sushi restaurants in the area were hidden! We were so happy that we decided to go back the next day and we found her there again. However, she seemed very tired and worn out. We were growing concerned and asked if she was okay. It turned out that she was the head bartender and the only bartender for the entire bar. She was mandated to open the bar before 11 am and to close it after 11pm. She did not even have time to eat breakfast! Our concerns grew to the point where a manager came to talk to us. He identified himself as Samuel and we told him what an amazing young woman she was. He simply said "she needs a short break", which confused us but we agreed to not order any drinks so she could rest. Samuel brought her away from the bar and we were glad because she could rest now, but that was not the case. The short break she got was one minute, and because the orders were piling up, she quickly needed to come back and make more drinks. Samuel and his assistant, despite being bar managers, were unable to even make mojitos while she could rest... I am writing this because I am extremely concerned about the brutal working conditions the Hyatt is forcing upon their young talented workers at the Grand Hyatt Kyoto. She later told us that she cried everyday before and after work because no one helps her despite her pleas. She was also the only employee forced to pay her own taxi ride home because she was forced to finish so late. Such dangerous policies should never be allowed. I have been frequenting Hyatt properties for over 20 years, but I will no longer be going to the brand until the rectify their despicable employee working conditions. I hope others also follow suit.