Grand Hyatt Tokyo

An Unforgettable Stay with Exceptional, Personal Service!Our stay at the Grand Hyatt Tokyo was an absolute success from start to finish. Arriving exhausted from our train ride from Osaka, we were immediately put at ease by Keiki and Sae at the front desk, who received us promptly and with the utmost courtesy.The highlight of our mornings was the incredible breakfast team at The French Kitchen. They greeted us by name every single day, making us feel like old friends. We were warmly welcomed each morning by Rolando, and we were absolutely delighted and impressed by one of the kitchen chefs, who took the time to personally meet us and even shared a memorable photo with us. We also had the ultimate pleasure of meeting the restaurant manager, Mr. Sergio Svriz, who personally thanked us for coming and sharing our time with them daily.The customer service here is unmatched. Keep up the excellent work! We truly cannot wait to see our friends again on our next visit to Tokyo. We wouldn’t consider staying anywhere else—thank you for making our stay such a success and a deeply memorable occasion!— Kevin and Glenda BranchFinal Japanese Translation (日本語訳)心から感動した滞在！これ以上ない素晴らしいおもてなし（An Unforgettable Stay with Exceptional, Personal Service!）グランドハイアット東京での滞在は、最初から最後まで本当に素晴らしいものでした。大阪からの電車の旅で少し疲れて到着したのですが、フロントデスクのKeikiさんとSaeさんがすぐに、とても迅速かつ丁寧に迎えてくださり、一瞬で疲れが吹き飛びました。特に毎朝の楽しみだったのが、「フレンチ キッチン」の素晴らしい朝食チームです。毎朝私たちの名前を呼んで挨拶してくださり、まるで古くからの友人のように温かく接してくださいました。毎朝笑顔で迎えてくれたRolandoさん、端正で心温まる対応をしてくださったキッチンシェフには大感激し、わざわざ席まで挨拶に来て一緒に思い出の写真を撮ってくださったことには深く感銘を受けました。さらに、この素晴らしいレストランのマネージャーであるSergio Svriz氏にもお会いすることができ、毎日足を運んだことへの感謝の言葉を直接かけていただきました。こちらのカスタマーサービスは本当に一流で、他には真似できないレベルです。素晴らしいおもてなしを本当にありがとうございます！次回の東京訪問で、また「友人たち」に再会できるのを今から心待ちにしています。東京に泊まるなら、もうここ以外は考えられません。私たちの滞在を最高に素晴らしい、忘れられない思い出にしてくださり、心から感謝申し上げます！—— ケビン＆グレンダ・ブランチ（Kevin and Glenda Branch）

Stayed here on business and would happily return. The rooms were great, the service was excellent, and the showers were genuinely the best I’ve had in any hotel. I travel regularly, so that’s saying something. The hotel is well located in Roppongi Hills, with plenty of bars nearby, including an epic jazz bar. The lounge was good, and I’d recommend booking a room with executive lounge access. It was great value overall. My one watchout: the restaurants had limited vegetarian options.

Old, noisy, and uncomfortable. The staff was nice, but the overall experience didn't live up to expectations or previous customer reviews. This might be a decent stay if you are just there to sleep or don't mind loud, drunk people in the hallways. Bare-bones accommodations and amenities. Bring your own items because the mini-bar isn't worth it. Bring a laptop or tablet if you want entertainment besides the cable TV provided. The room needed maintenance on the lighting, and the alarm clock/blue tooth speaker had a frayed cable coming out of the back that I had to keep my toddler from touching.

The service, cleanliness, and facilities were excellent, and we truly appreciated the care your team put into our visit. Our stay was wonderful. We were especially impressed by Ms. Sangeeta and Mr. Sagar in the club lounge. They treated us with such warmth, kindness, and professionalism throughout our stay. Please share our sincere thanks with them. We would gladly stay at Grand Hyatt Tokyo again on our next visit.

I took a last minute vacation and trip to Tokyo before undergoing knee surgery. I have stayed at this hotel several times, the last being in 2018. I always enjoy this facility. It is a good place to relax. The swimming pool is great. Food in various restaurants has been very good. The breakfasts are great. Staff are very professional and helpful.