Hotel New Otani Tokyo The Main

This was our first trip to Japan and we were pleasantly surprised how easy it was to acclimate. The property is very clean and inviting. Staff are so helpful and it seems like they are everywhere. Very polite. We stayed five days and did not even come close to exploring everything on site. The staff was helpful when we decided to ship our luggage to our next destination and was quite reasonable and we were free to just travel. Room was very well appointed with pajamas, slippers, mini fridge/bar, air purifier, Wi-Fi, coffee and tea, toiletries and more.

Thoroughly enjoyed my four night stay. Would definitely stay here again and recommend, but there is a lot to unpack regarding this hotel. Pros: 1. Excellent central location in a beautiful garden setting in a pleasant neighborhood. 2. Taxis were readily available and reasonably priced, 3. Public transportation is nearby, 4. Gracious old school service, 5. Spotlessly clean, 6. Comfortable and spacious room was comfortable and pleasantly decorated, 7. Spacious lobby with many restaurant options (which I did not use). Cons: 1. I originally chose this hotel because of the garden setting and outdoor pool, which is not a common amenity in Tokyo. Unfortunately I was visiting during a school break period and the pool was packed (wall to wall) with families so it wasn’t that relaxing for a solo adult traveler, 2. Bathroom was adequate, but a little small and dated. 3. The hotel is a huge Habitrail, requiring you to navigate the maze of a “shopping mall” connecting it to the adjacent affiliated New Otani hotel. Not really a problem, but something you should know. So glad I chose this hotel over some others that open right onto hectic Tokyo streets. If that’s what you want, this is not your place. For me, this hotel was a pleasant respite in the middle of the city.

We booked this hotel because its rating. The room was luxurious and very large. The staff members were excellent. I was very pleased with the hotel itself. My only issue was its location. There were not many restaurants within the walking of the hotel. I would have preferred to find the small restaurants with the local charm. However, the hotel had several restaurant, and many with high price tag. The Garden Restaurant was designated as our breakfast room. The way the setup of the food stations made it seem that there were many options. The reality is that it did not meet the standards that I have found in other hotels in this category. There were no freshly baked breads and rolls. There was no fresh egg station. The eggs were cooked in the kitchen and brought out and placed as a buffet choice. We had the club lounge access, but it was closed during our stay. The rooms, the staff, and the beautiful gardens were the features we did enjoy. We would have preferred a better location.

I had a lovely stay at the Hotel New Otani Tokyo. The location is absolutely fantastic—it is incredibly quiet and tucked away, yet offers superb transportation options, making it very easy to get around via taxi or the nearby metro. If you are renting a car, the abundance of free parking is a massive and rare convenience for a Tokyo hotel.The dining here is excellent, particularly the Tower Restaurant. The views from up there are stunning, and it really elevates the dining experience. My only real disappointment was with the breakfast. Having to pay extra for a simple omelet felt highly out of place. For a luxury hotel of this caliber and at this room rate, you expect standard, made-to-order breakfast items like omelets to be fully included.Overall, it is an excellent property that I would highly recommend, but they could definitely improve the breakfast value to match the premium experience.

Wonderful and beautiful gardens and convenient. There are four restaurants I believe and each accessible for breakfast if you staying at either Otani Hotels. The staff are very nice and friendly and most speak English. I did not stay here but was attending a high level ocean summit and I must say, the hotel did deliver on catering and services. And the gardens are just amazing to view. Access to the hotels are doable from any entry and you can easily exit to Akasaka or other nearby places from within the Otani Hotel. If you cannot afford to stay here, like me and wondering how to get to this hotel - there are cheaper places nearby and you can easily access Hotel New Otani. Japan has made access easier and there are crossings under the high way for those that prefer to walk. The most convenient I have seen in any city.