Janu Tokyo

My fiancée Alessia and I arrived at Janu Tokyo shortly after getting engaged at Mount Fuji, and what followed was truly a wow experience—one that we will remember for the rest of our lives. A special thank you to JD, Front Office Manager, and to General Manager Atsushi Shibata for leading what is clearly an extraordinary team. From the moment we arrived, we experienced a level of hospitality that was simply incredible. After learning about our engagement, the team surprised us with a beautiful room upgrade, complimentary champagne, a framed photograph of us, handwritten notes from the team, and countless thoughtful touches that transformed an already special occasion into something unforgettable. Every gesture felt genuine, personal, and heartfelt. I would also like to recognize one of the Food & Beverage managers, whose name I unfortunately do not remember. During our first breakfast, he surprised us with an incredible fruit arrangement and a thoughtful congratulatory gift. It was a wonderful surprise and a perfect example of the attention to detail and warmth that make Janu Tokyo so special. The room was stunning, with breathtaking views and a design that perfectly blends contemporary luxury with Japanese elegance. Every space throughout the property feels refined, sophisticated, and meticulously curated. The breakfast was exceptional, with outstanding à la carte offerings and impeccable service. The spa is among the finest I have experienced anywhere in the world, the gym is truly world-class, and the location is one of the best in Tokyo. What impressed us most was not only the beautiful property and facilities, but the people. The team at Janu Tokyo understands that true luxury is about creating meaningful moments and lasting memories. They achieved that effortlessly. This was far more than a hotel stay—it was an unforgettable experience and a masterclass in hospitality. Thank you to JD, Atsushi Shibata, the Food & Beverage team, and the entire Janu Tokyo family for making the first days of our engagement so incredibly special. We cannot wait to return. ★★★★★

Stumbled across this exquisite lounge bar and brasserie and well worth the visit for a special cocktail and awesome night view of the Tokyo Tower. Booking recommended.

I recently returned from a wonderful mother and son trip to Tokyo and decided to stay at Janu Tokyo. We chose Janu Tokyo specifically because of its recent opening and its reputation as a sister property to Aman Resorts. Staying in the new Azabudai Hills area was an excellent decision, as the location is surrounded by high-end shopping like Hermes, Dior, and Cartier. We especially enjoyed the hotel's convenient connection to the main shopping area, grocery market, and food hall, all of which were very easy to navigate. The accommodations were impressive. Our room was thoughtfully designed and spacious; we particularly appreciated the dedicated closet and dressing area for our luggage. The dining options were equally excellent. We found the Japanese breakfast to be outstanding, and the patisserie offered delicious coffee and desserts. We had a fantastic experience and will definitely choose to stay at Janu Tokyo again during our next trip to the city.

While we have stayed at numerous five star hotels around the world, this is the first five star hotel we have visited in Tokyo. This hotel easily eclipsed every New York hotel and tied the very best hotel in Paris - Le Bristol. The physical accommodations are hands down the best we have ever experienced. The very large room (which are visible in photos by other reviewers) exhibits a minimalist aesthetic, yet is equipped with the latest technological advances, including a touch screen tablet with which ordering room service is incredibly fast and efficient. If you are an exercise fanatic, the Janu Wellness centre is a facility we have never seen in a hotel before. It includes a boxing ring, yoga room, golf simulator, extensive weight training area with aerobic conditioning machines and the most magnificent 25 meter indoor pool and jacuzzi. There are male and female changing areas, which have jacuzzis, steam rooms, saunas and cold plunge pools. We realize that service at any hotel is a reflection of the employees one encounters and sometimes an employee may not be having the best day. From beginning to end, our experience at the Janu could not have been any better. Every staff member with whom we interacted was incredibly humble, polite and gracious, in a way which can only be found in Japan. From checking in with Niko, who was extremely friendly and accommodating, to Yuji and Yukiko in the Wellness centre, to Wei at check out and to every other employee whose name we cannot remember, there are no hotels in the world at which we received better service. The location of Janu Tokyo is excellent. While we did not take the subway this time, areas like the Ginza are only a 10-15 minute taxi or Uber ride away. The hotel is part of a new development, which is connected to an upscale shopping mall with sixty restaurants and specialty food stores. The restaurants range from very casual to high end and all can be accessed without going outside in the event of inclement weather. We chose this hotel because some Japanese friends we were visiting live a block from this development and other friends in the US have spoken glowingly about its sister hotel, Aman Tokyo. After leaving a luxurious cruise ship at the completion of a 61 day voyage, we didn’t know what to expect. Suffice it to say that this hotel exceeded all expectations and has become the hotel we definitely intend to return to in Tokyo.

It’s rare that I give one stars for service, but this has been an extremely unpleasant visit. The Japanese staff were wonderful. I was sat at the bar since the tables were full, and the two men manning the bar were the absolute worst waiters I have ever come across in Japan. One was Italian and the other Indian. They were extremely rude and dismissive. I was not given a menu after I sat down and I had to ask for one, once I did, he brought it with a long face. The other Indian staff frowned, rolled his eyes upon speaking with, and had zero respects for customers. The coffee was good but not worth ¥2,000 and the “service” charge. This is not a cafe I reccommend to anyone, especially before they put their attitude straight.