Keio Plaza Hotel Tokyo

Old school type hotel Decor dated but everything is immaculately clean and fresh Rooms are quiet,spacious and very clean Loved the attention to detail in room including daily fresh bottles of water, and even pyjamas if you forgotten yours .. Staff are very attentive from reception to cleaning staff A must us to go to the top floor amazing cocktails, food and views the dinner buffet in the glass house was unbelievably delicious, fresh and eat as much as you like Ideal situation for the underground/ trains into central Tokyo Would definitely stay here again

Stayed here 2 years ago and the hotel has improved from an already high standard. The food offering on the Club Floor has more hot food options. Quality champagne. They even have a vegetarian menu. Views from both lounges are stunning. Breakfast in the main restaurant is extensive with a soya bolognaise option. A very pleasant surprise.

Staff are eager to help, without even having to ask. Complimentary umbrellas, doormen pushing elevator buttons, opening car doors, it’s an endless time of being pampered and cared for. Amenities are amazing, no detail left out including a shoe shine kit, hair elastics and razors. Clean, simple and modern. On the pricier side of what I’m used to staying at but was worth every penny.

Very disappointing stay. We had booked 2 rooms. At check in we were given different rooms to the ones we had booked on the hotel website. No matter how much we questioned the staff and showed our emails they were adamant. We had booked renovated rooms and the rooms given weren’t. After a long day travelling we gave up and took the rooms. Sadly our worst stay in the weeks travelling through Japan. The rooms had no soundproofing and you could hear everything going on in the hallways. The hotel is so big and unfortunately lacks the customer service of any good hotel. You are just a number not a guest.

Miserable stay! Most of the staff has difficulty with English which makes check-in slow. The lobby is beautiful and clean which gave us hope that the rooms would be updated. Don’t be fooled!! The South tower is quite dumpy!! Don’t waste your money on the breakfast. We had the set menu Western breakfast and was terrible. In a hotel where I spent over $500.00 for one night including breakfast I would have expected the waiter to understand when I ordered tea. The noise from the street woke us up several times throughout the night. The bed is hard so if that is your preference great but not mine. I felt like I was sleeping on a board. I rarely write reviews and never negative ones but wish I had been advised to stay away from this hotel.