Keio Plaza Hotel Tokyo

I recently stayed here and I advise everyone booking here to be careful and deliberate in their reservations when making them on their official website. I will say the rooms and service are nice. However, if you make a mistake in booking the hotel does punish you very severely. I had accidentally selected 1 guest only when booking a king sized bed room. When arriving with two they said the rate would be different with two guests. I was shocked when they said the difference in price would be just over ¥90,000. We ended up downgrading our room and still had to pay ¥40,000 more than our initial reservation. To add insult to injury I did go through their web portal and try 1 and 2 guests for the same reservation and the difference in price was only ¥2,000. This is completely unacceptable and just feels like a punishment for a simple mistake since the hotel itself does not have such a price discrepancy between 1 and 2 guests on their own website. Also note that I booked directly with them and not a 3rd party booking service. For this reason alone I cannot recommend people stay here.

I spent 7 nights here with my son and highly recommend it. The location is ideal — close to Shinjuku Station and the action, but still peaceful and quiet. Staff were attentive and kind. We appreciated the complimentary bottles of water each day, perfect for cooling down after exploring in the heat. Our standard twin room was cozy with firm beds, but very clean and well maintained. We had a great view of the Tokyo Metropolitan Government Building and enjoyed the nightly "Tokyo Night & Light" show. The Glass Court breakfast buffet was excellent (we went three times), and we also had a great dinner at Kagari. The Aurora Sky Lounge on the 45th floor is well worth a visit, both during the day and at night. One downside — the hotel’s Chinese restaurant serves shark fin soup, so we skipped it. Be sure to make a reservation if you want to try Yamanami, the teppanyaki restaurant. Another plus: an on-site laundromat with 4 washer/dryer combos (500 yen per load, detergent included). Pro tip: Shinjuku Station’s West Exit and Tochomae Station are right outside the hotel — very convenient and a lifesaver in hot weather. I’ll definitely stay here again on my next Tokyo visit!

I stayed with my son in a twin Grand premier room on the 43 floor. Room was lovely, great size, lots of fantastic amenities, separate toilet. Cleaned daily, great view. The highlight of our stay was the grand premier lounge. This was bliss to visit either for breakfast or for high tea or evening for snacks & alcohol. Food was excellent quality as were the soft & alcoholic drinks. Staff in the lounge were superb. I also visited the Sky Plaza Ibasho lounge which was beautiful, had great areas for children & fantastic cocktails. Entrance & evening alcohol, snacks & soft drinks was free to premier grand customers. The views from here were stunning. The only drawback of this hotel was the gym was tiny for a hotel this size. The location of the hotel was great, above a train station , 5 mins walk to main Shinjuka station, the airport limousine bus stopped directly outside. 10 minutes walk to centre of Shinjuka. This hotel was a splurge for our first visit to Japan and our first few nights. It was my bliss in Tokyo & I loved the area.

This is a massive hotel in Shinjuku. 2 blocks from main station. We walked to luggage with no problem at all!. Nice rooms,big for Japanese standards. Beds are hard, like most Japanese hotels (probably is a cultural issue and that's the way they are?) Clean hotel (like everything and everywhere in Japan). The breakfast, while massive, was very well organized with Japanese and international options. Many restaurants in the hotel as well Overall, in you want to stay in Shinjuku this hotel is great, not very expensive and was very nice. Definitely if I get back, I would stay again.

Keio Plaza is one of the best hotels we’ve stayed at in Japan. It is located a few minutes from the Shinjuku station. The staff was efficient and friendly. The breakfast buffet was excellent - lots of western and Japanese choices. There is also an amazing sushi restaurant on-site.