Keio Plaza Hotel Tokyo

We stayed two nights in this hotel before boarding a cruise. We arrived very early in the morning so were unable to check into our room. However we were able to leave all our luggage whilst we spent the day exploring Tokyo. On our return we checked in & were given a club room with superb views of the Metropolitan building opposite the hotel which provided us with a superb view of the nightly light show. The bed was very comfortable & the bathroom was a good size. The toilets are something spectacular with heated seats & washing facilities. We used the club lounge for drinks on the 45th floor Sky lounge with great views over the local area & had dinner on both nights in the Aurora restaurant. All the staff were very attentive especially the Canadian check in Guy who was very helpful. Sorry I can't remember his name but he was superb as were all the staff. The hotel is conveniently situated & I have no hesitation in recommending it as a great place to stay.

This hotel is one of the largest I’ve ever stayed in; it has 12 restaurants and perhaps 4 bars on site with even a 7-11 store that has an ATM machine. The location is great too, almost next door to the Tokyo Metropolitan Government office, a twin tower complex with free large observation rooms in either the North or the South tower. There are two breakfast restaurants too. As I recall, the only thing this hotel lacks is functioning USB outlets in rooms.meNing you have to bring along your chargers.

This hotel has everything checked! It has large rooms (we got three separate beds in one room) comparable to US-sized hotel rooms. All the amenities you'll need. From toiletries (They have everything provided! Pajamas, robes, skin care, toothbrush, toothpaste, comb, shaver, shaving cream, you name it! Everything) to on-site travel agency, complimentary bus to Disneyland (pick up and drop off), convenient pickup and drop-off to Narita Airport, 7/11 on site, many access to trains, onsite money exchanger, portable wifi rental, walking distance to pharmacy, all possible convenient stores - they got everything! Most importantly, clean, world-class and excellent customer service from every level of staff! The concierge also helped me book a restaurant that was hard to book. Highly recommended to family! Did I mention that they even have a weighing scale in the lobby in case you need to weigh your potentially over-size luggage?

I stayed here before and enjoyed my stay so much that I came back for more! I am always amazed at the huge lobby with an old-school charm. Staff was very friendly and attentive. The room I picked was very spacious. One thing that's not prominently advertised is their coin laundry service which is available in both towers (Main Tower 19F / South Tower 18F). I saw the info on their website but in-person, I was surprised to not see any signage about it in the lobby or elevators. But trust me, it is there once you get to those floors and is super convenient. If you need to ship your luggage to the airport or wherever, there is a service for that too in the lobby. The location is very convenient located on the business side of Shinjuku; more quiet but still close to restaurants, cafes and shops. If you prefer the quiet, I highly recommend this hotel!

second time in two years staying at this hotel very comfortable room first rate check in experience super friendly helpful staff would definitly recomend this hotel