Keio Plaza Hotel Tokyo

Currently staying at Keio Plaza Hotel Tokyo and quite disappointed with the room condition, especially given the luxury pricing and reputation. I had actually saved this hotel as the final stay of our trip and was really looking forward to ending on a high note, especially since it was the most expensive hotel we booked. Unfortunately, it ended up being the most disappointing in terms of room condition and flexibility when concerns were raised. The washroom in our room has a persistent unpleasant smell, visible mold in the shower area, and very dated fixtures that are stiff and difficult to use. The toilet also appears discolored, which makes the space feel less clean than expected. I politely requested a room change due to the odor and condition of the washroom. I was informed no equivalent twin rooms were available. The only alternative offered at no cost was a standard double room, which is not suitable when traveling with a child, as the bed would not comfortably accommodate us both. I was then told that if I wanted another twin room, I would need to pay an additional 6,000 yen per night. This felt unreasonable as the request was due to a cleanliness and maintenance concern rather than a preference for an upgrade. Otherwise, I was told nothing further could be done beyond an apology. This was particularly surprising as we previously stayed at Shibuya Excel Tokyo and the DoubleTree by Hilton Kyoto Station during this trip, both more affordable yet far more modern and clean. For a hotel at this price point, I expected more flexibility when a guest raises a genuine room condition concern. I hope management reviews how situations like this are handled. The lobby also has no real seating area for guests, which felt very unusual for a hotel at this price point and made the space feel less welcoming than expected. I also prepaid breakfast for the day after departure and was told it couldn’t be refunded or exchanged in any way, which felt surprisingly inflexible for a 4-star hotel. Zero customer service. Please do yourself a favour and do not book this hotel, you will regret it!

Five-Star Stay in the Heart of Shinjuku My girlfriend and I had an exceptional stay at the Keio Plaza Hotel Tokyo and would rate it a full five stars without hesitation. From the moment we arrived, the service was warm, professional, and incredibly efficient. Check-in was seamless, and the staff made us feel genuinely welcomed. Our room was spotless and surprisingly spacious for Tokyo, with beautiful city views that made both mornings and evenings feel special. The bed was extremely comfortable, and the thoughtful amenities made it easy to unwind after full days exploring. The location is one of the hotel’s biggest strengths. Situated in Shinjuku, it’s just steps from major train lines, restaurants, and shopping, yet the hotel itself feels calm and refined — a peaceful retreat from the city’s energy. A highlight of our stay was the Sky Lounge — my girlfriend absolutely loved it, and it truly made her trip. The views, atmosphere, and overall experience created a special moment we’ll both remember. What truly stood out was the attention to detail and the professionalism of the staff. Every interaction felt sincere and attentive, which made our stay even more enjoyable. For couples visiting Tokyo, Keio Plaza Hotel Tokyo offers the perfect combination of comfort, convenience, and understated luxury. We would happily stay here again and highly recommend it to anyone looking for a reliable and elegant base in Shinjuku.

We decided to have a top-luxury experience, so booked a "Club Floor Premier Grand Deluxe King Room with Club Lounge Access" @ ¥71,500 per night. When you arrive, they alert the VIP check-in on the 45th floor and escort you to the elevator. But when we got there, they were busy and kept us waiting for 20 minutes . . . Arriving at 7:30 straight from the airport, we were hungry and ready for a stiff drink, only to be told that The Club closed at 8pm, no more food or alcoholic drink there. They directed us to Aurora Restaurant opposite the Lounge, where they charged us ¥10,000 for 2 American Sandwich and a couple of beers. When you pay a lot of money for Club access, they should make provisions for late arrivals !! They also have a bar on floor 47, but that looks like a children's playground and the cocktails they serve are "ready pour out of a packet". Having said that, our room 3610 was super luxury : large, lots of amenities, fully replenished every day, fresh daily pj’s, plenty of electrical powerpoints and charging ports, good light, sensational bed. The bathroom is exemplary, especially the shower/bath combination. The Club is open from 5:30 till 7:30 and offers great views over Shinjuku & Tokyo. The food offering is rather limited cold food, but super quality drinks - which makes me wonder why the mini bar in the room is not complimentary. We chose to have our breakfast in the Lounge : wonderful setting, great breakfast, immaculate service. Overall, Keio was the perfect oasis after busy days exploring Tokyo ; we enjoyed our time in the Club and had a sensational room. If the Management could improve some hospitality issues, it would be 6 star.

Staying at the Keio Plaza Hotel was a highlight of my Tokyo trip, offering a masterclass in Japanese hospitality right in the heart of the vibrant Shinjuku district. From the moment I arrived, the seamless "Omotenashi" service was evident, made even better by the sheer convenience of the Airport Limousine Bus dropping me off right at the front door. The hotel strikes a perfect balance between a high-end urban retreat and a cultural hub; I loved that you could experience a traditional tea ceremony or admire the stunning skyline views from the 45th-floor Sky Lounge without ever leaving the building. My room provided a peaceful sanctuary from the city's energy, and the proximity to Shinjuku Station made exploring the rest of Tokyo incredibly easy. Whether it was the extensive breakfast buffet or the thoughtful amenities like the on-site convenience store, every detail was designed for comfort, making it an unbeatable base for anyone wanting an authentic yet luxurious Tokyo experience.

Free Starbucks at 47th floor sky lounge with views of tokyo city and metropolitan building night shows is epic. Its very relaxing and nice. The hotel beds are cozy and room spacious and service top notch. Definitely will come again with my family.