Keio Plaza Hotel Tokyo

Hotel was excellent in a great location. Bus stop at front door for airport limousine bus. Rooms have great windows and view of the city. Very clean with great amenities that are restocked daily. Including brush, toothbrush, shampoo, conditioner, body wash, lotions, face routine, hair and scalp routine. Bathrobe and slippers provided (although if you are larger they won't fit). Toilet is in separate area than shower which is very nice and opens automatically. Breakfast was great along with evening appetizers and beverages. Lounge was nice with coffee machine and bar with snacks included. We did not drink alcohol but coffee and beverage machine was great. You can see Mt. Fugi from the lounge as well. Restaurants bottle level looked great but we did not go. 7/11 bottom level as well. HIghly recommend.

We (family of 4) had a wonderful 1 week stay in their interconnecting rooms with great view to the city hall (we get to see light show every night). The rooms are spacious and bathrooms we believe are newly renovated, it’s modern clean and well equipped. Beds and pillows are very comfortable (likely the best hotel pillows and super king size comfortable bed we stayed). Buffet breakfast in 2 restaurants were included and food choices and quality are excellent. Services from staff is faultless. Hotel is next to the transportation hub of Shinjuku station which gets us anywhere with ease. Shopping, and local restaurants are all within walking distance. When we were hungry at night, we can just pop into the 7-11 located inside the hotel and get snack and drinks. There is coin operated laundry located inside the hotel which is very handy travelling with kids. Top floor sky bar is huge and children friendly. Kids had lots of fun at the kid’s lounge There is airport bus transfer direct from and to airports. We absolutely loved it!!! It is not cheap for the interconnecting rooms but it’s worth it!!! 5 star in every thing!

Stayed on floor 35. Room was modern, clean and well equipped. Small touches like adaptors, water, and lots of toiletries was fantastic. Bathroom is well designed with a powerful shower and a separate bath. Hotel is well situated near a train station. 20 minutes from the airport when we arrived at night (no traffic). Would stay again and recommend to others. Staff have been very friendly and helpful throughout our stay. Great breakfast buffet with plenty of choice.

The room size was good by Japanese standards. The bathroom needed an update; it looked like a Best Western. The wallpaper was peeling in some areas. We stayed in the South Tower which had a "poor cousin" feel compared to the Main tower. The buffet breakfast was large but mediocre, with very long lines. Concierge was very professional, but I also encountered the rudest service person in Tokyo at this hotel I booked three rooms for our family at the high end of their price range, so maybe I expected more. When I saw airline crews and tour busloads checking in I knew i had overpaid. There is no way they pay the rate we did. I requested a late check out (early evening flight) for which they charged $80. per room for two additional hours. The location is good and the lightshow at night was great. The shops in the hotel are good. Overall it kind of felt like a huge cruise ship.

Just stay 5 nights at hotel… it’s in a very good location for all main sight seeing !!! Staff very friendly, Bach very helpful on reception… very knowledgeable about the area… Break fast good, quality of food very good… only point I could mention is the rooms are starting to look dated…