Keio Plaza Hotel Tokyo

We stayed from December 24 for Christmas holidays. It was a wonderful day. The room was big and the air conditioning very comfortable. Most that only have heater. My husband has knee problem . We asked for ice from the hotel they deliver the ice to our room in an ice bucket. Mr Okamoto San super thoughtful . He delivered the ice bucket and made extra trip to give us plastic to put the ice in . Makes you feel good . Home away from home .

Not our first stay at Keio Plaza - Prices have gone up but fair value - current renovations - some lifts being upgraded and out of action - may have waits at busy times - service has not changed - high level as is cleanliness

A very short stay in Shinjuku, between a Hakone trip and heading home - we wanted someplace centrally located. I'd stayed at the Keio Plaza as a kid, visiting with my parents, and remember being impressed (this was in the 70s, and I was 8 years old). Although not as magnificent as my 45+ year old memories, it is still large in scale (two towers, ~10 restaurants), and I realize why my parents liked the location so much. The hotel is comfortable enough and clean, service is good, and only a short trot from Shinjuku Station.

Stayed at the hotel for last 2 days of holiday s after a 12 day cruise. From the moment of entering the foyer everything felt calm. There are staff greeting you and taking care of your luggage and making you feel very welcome. Rooms very good with great amenities including mineral water and Lovley toiletries. Our floor 23 had great views of the city both day and night There are plenty of restaurants within the hotel and we ate at the Japanese which was excellent There is also a bar on level 45 which serves drinks and food. The staff here are excellent. Nothing is too much trouble This is one of the best hotels I have stayed in. One more thing if you have booked to do a tour with Viator tours, the meeting point is 300 metres away so perfect location. It’s also near the train station and a shuttle bus to airport

After 2 wonderful weeks in Japan staying at lovely hotels we checked into Keio Plaza hotel earlier this evening with a lot of expectations. Looking forward to our 6 nights here & ending our holiday in Japan on a high note we walked into a decent enough room but received such a shock when we realised that the bathroom is a bathroom from 50 yrs ago. In today’s world of modern toilets an antiquated Toto toilet which had a manual flush & cistern on the vanity under a loose tile - disgusting !!! The website promised a modern room & bathroom & I’ve been soaking in the bathtub at every hotel after all the hours of walking. To my horror i discovered a tub with an ancient plug to block the drain, a dirty & loose faucet & a ridiculous hand shower with hardly any pressure which is fixed at an absurd height & unmovable. I don’t know how my husband managed to take a shower. Which hotel in today’s day & age has a dirty shower curtain ? We are used to glass shower doors & all the other hotels had a separate cubicle altogether. And they are calling this a MODERN ROOM !!!! The hotel is very expensive & completely cheating the guests . If seems they are only interested in selling their premier category rooms . Any attempt to ask for a better room is met with a persistent demand for money. I spoke with an obnoxious & rude manager , a Yamato Fujii who repetitively asked for MORe MONEY . When i told him that we just want a same category room in a better condition he just kept on asking for money. I politely asked him for a refund or speaking to his boss but he kept on refusing & asking for money. By the end of it i was wishing that we had booked Tokyo Stays which atleast doesn’t pretend to be a high class hotel. You get what u pay for & not this kind of fraud & a Yamato Fujii kind of a rude person who actually hung up on me. After years of travelling & staying in all kinds of hotels I’ve yet to come across such an insulting & humiliating behaviour from anyone from the hospitality industry . We are completely stuck & wishing that we could just go home. Yamato Fujii’s behaviour has completely ruined my Tokyo experience which hasn’t even begun.