Keio Plaza Hotel Tokyo

I stayed at the Keio hotel for three nights. I was lucky because I got upgraded on my room so that was really nice. The hotel itself is absolutely beautiful and it has everything you need. It is close to the subway station and you can walk to many different restaurants and stores. It is in a fantastic location. The staff were absolutely wonderful. My room was incredibly spacious and comfortable. The wallpaper on my wall wasn’t laid correctly so it had a bubble in it. But nothing that spoiled the room experience. My only disappointment was with the bathroom. For such a beautiful hotel and a beautiful room, the bathrooms need some major TLC. They are incredibly outdated. But overall, I enjoyed my stay.

We cannot fault this hotel at all. The service was impeccable from start to finish. We are so glad we decided to pay the extra for a premiere grand room. The room we stayed in was very large and had a walk in shower as well as other luxurious items. It also had a great view! A big perk was that we had free exclusive access to the premiere grand lounge where breakfast, afternoon tea and evening snacks (enough for dinner) was included each day. We also received a complimentary tea ceremony in their dedicated room for this, where we learned about Japanese culture and also had the opportunity to make our own matcha. We paid through using Expedia and booked quite a few months in advance so we personally think we got a really good deal. We did go more luxury due to it being our honeymoon and were so pleased we did! We were so pleased we chose this hotel and staff could not have made use feel more welcome.

We stayed at Keio Plaza for 5 nights prior to joining a cruise. On arrival we were dealt with speedily in a friendly and professional manner by Bao. We had booked a double room with king size bed, and requested a walk in shower and high floor if available. We were allocated a room on 32nd floor, which unfortunately did not have a walk in shower. Bao quickly allocated us a room on 12th floor that did have a shower. Bao had a sense of humour and is an asset to the hotel’s front desk. This was fortunate, as on the second night there was an earthquake near Tokyo which caused the building to shake, which was very disconcerting. The shaking would have been more pronounced on the higher floors! The room was in the main tower, was compact, but clean and very comfortable. The shower was excellent with good pressure. The room had been recently refurbished. House keeping was very good, providing extra towels and coffee when requested.

I’m writing this review on the last night of our stay and all I can say is fantastic. Fantastic location, fantastic room with a view on the 32nd floor in the south tower. Fantastic staff members who are always welcoming and gracious always. Right from the moment we walked through the door the welcome was unbelievable. The hotel has everything you would need and will suit all ages. Thank you Keio Plaza Hotel for making our first visit to Tokyo absolutely amazing

Our stay at the Keio Plaza Hotel Tokyo was truly excellent from beginning to end. The hotel is in a very convenient location, is well connected, and offers everything you could wish for during a stay in Tokyo. The rooms, the facilities, the friendliness of the staff, and the overall level of service left a very positive impression on us. As a family, we felt completely comfortable throughout our stay. What happened after our departure, however, deserves a very special mention and showed us what truly exceptional service means. Shortly before leaving the hotel, our daughter lost her AirPods 4. At first, we assumed they were simply gone. A few days later, using Apple’s “Find My” function, we were able to see that the AirPods appeared to be located at a laundry facility outside Tokyo. They had most likely ended up unnoticed in the bed linen and had been transported there together with the hotel laundry. We then contacted the Keio Plaza Hotel. What happened next genuinely impressed us. The Housekeeping team immediately took personal responsibility for the matter, contacted the laundry facility, and arranged for a thorough search, even though the facility also handles laundry from many other hotels. Throughout the process, we were kept informed in a very friendly and personal manner. And in fact: the AirPods were found. Unfortunately, they had been damaged during the washing process and were no longer usable. For us, that would have been the end of the matter. After all, the AirPods had accidentally remained in the bed linen, and we had absolutely no expectations or claims against the hotel. But the Keio Plaza Hotel surprised us once again. Without any discussion, without complicated procedures, and without us even asking, the hotel purchased a completely new pair of AirPods 4 and arranged for them to be sent to our final hotel in Osaka. Today, shortly before our return journey to Germany, we actually received the new AirPods there. We travel frequently and have stayed in many very good hotels. However, we have never experienced such personal, committed, and generous service before. For us, this is not only about the material value of the AirPods. What impressed us most was the way the staff at the Keio Plaza Hotel handled the situation with such seriousness, care, and dedication, even though we had long since checked out. Situations like this show what genuine hospitality really means. A very special thank you goes to Ms. Ishimoto and the Housekeeping team, who personally took care of the search and the entire follow-up process. On behalf of our whole family, we would like to express our heartfelt thanks once again. The Keio Plaza Hotel Tokyo has left an exceptionally positive impression on us. It is a wonderful hotel in a very convenient location, but above all, it is a hotel with employees who truly live and breathe service and hospitality at a level far beyond what one would normally expect. For us, this hotel comes with an unreserved recommendation. On our next visit to Tokyo, the Keio Plaza Hotel will definitely be our first choice again. Thank you very much for this extraordinary experience and your truly outstanding hospitality.