Keio Plaza Hotel Tokyo

Stayed at the hotel for last 2 days of holiday s after a 12 day cruise. From the moment of entering the foyer everything felt calm. There are staff greeting you and taking care of your luggage and making you feel very welcome. Rooms very good with great amenities including mineral water and Lovley toiletries. Our floor 23 had great views of the city both day and night There are plenty of restaurants within the hotel and we ate at the Japanese which was excellent There is also a bar on level 45 which serves drinks and food. The staff here are excellent. Nothing is too much trouble This is one of the best hotels I have stayed in. One more thing if you have booked to do a tour with Viator tours, the meeting point is 300 metres away so perfect location. It’s also near the train station and a shuttle bus to airport

After 2 wonderful weeks in Japan staying at lovely hotels we checked into Keio Plaza hotel earlier this evening with a lot of expectations. Looking forward to our 6 nights here & ending our holiday in Japan on a high note we walked into a decent enough room but received such a shock when we realised that the bathroom is a bathroom from 50 yrs ago. In today’s world of modern toilets an antiquated Toto toilet which had a manual flush & cistern on the vanity under a loose tile - disgusting !!! The website promised a modern room & bathroom & I’ve been soaking in the bathtub at every hotel after all the hours of walking. To my horror i discovered a tub with an ancient plug to block the drain, a dirty & loose faucet & a ridiculous hand shower with hardly any pressure which is fixed at an absurd height & unmovable. I don’t know how my husband managed to take a shower. Which hotel in today’s day & age has a dirty shower curtain ? We are used to glass shower doors & all the other hotels had a separate cubicle altogether. And they are calling this a MODERN ROOM !!!! The hotel is very expensive & completely cheating the guests . If seems they are only interested in selling their premier category rooms . Any attempt to ask for a better room is met with a persistent demand for money. I spoke with an obnoxious & rude manager , a Yamato Fujii who repetitively asked for MORe MONEY . When i told him that we just want a same category room in a better condition he just kept on asking for money. I politely asked him for a refund or speaking to his boss but he kept on refusing & asking for money. By the end of it i was wishing that we had booked Tokyo Stays which atleast doesn’t pretend to be a high class hotel. You get what u pay for & not this kind of fraud & a Yamato Fujii kind of a rude person who actually hung up on me. After years of travelling & staying in all kinds of hotels I’ve yet to come across such an insulting & humiliating behaviour from anyone from the hospitality industry . We are completely stuck & wishing that we could just go home. Yamato Fujii’s behaviour has completely ruined my Tokyo experience which hasn’t even begun.

An excellent choice for business travelers. I booked a biz + personal trip to Tokyo and had a package ptu together by AAA that combined Singapore Airlines with the Keio. It's pricey, but the package included an American breakfast buffet. The room was a good size, and the room amenities were excellent, particularly the restroom. The hotel is centrally located to many sites and attractions, and the train station is nearby. Most of the staff seemed bilingual. The only knock on this place is the business center, which is terrible. Small, cramped, outfitted with PCs from the 1990s, and not at all user-friendly. One other ding was that the pricey dinner buffet at the Glass Dolphin was OK, but my dinner partner and I were told we could stay only up to 2 hours. Very helpful and accommodating staff. Room service was excellent and very prompt. Overall, this was an excellent hotel choice for my needs and highly recommend. NOTE: This is a conservative hotel. I saw a review left by an LGBTQ person who stayed there, saying they did not feel welcome, and I can understand that comment, based on the demographic for guests: lots of business folks, not a lot of families, and the age range was from 30s to 70s. Mostly Asian folks, but some from the US, Europe, and South America.

This hotel is in an amazing location - 10 minutes walk from Shinjuku station, 5 minutes from the stop for bus tours and a 12 minutes walk from the Shinjuku Central park for children. Shinjuku station is crowded, busy and quite confusing, with several transit lines and train stations. Head out in the direction of the Govt Metro building for directions to the hotel and once you exit the station, the hotel is right there!! Staff are nice and friendly. The room was quite large and clean as was the washroom. And with most high end hotels in Japan, the toilet came with a heated bidet, which is always cool. We were at a high floor and the view of the city skyline was quite nice. Breakfast was included and the spread was decent, I would suggest the Jurin over the Glasscourt restaurant for breakfast. And there is 24x7 711 convenience in the Hotel itself. But the most amazing feature was the Sky Lounge on the 47th floor. It offered 360 degree views of the skyline with relaxing seating and free hot and cold beverages. And there was large play area for children, which was about the best thing for families to entertain kids, tired or bored from all the regular touristic stuff. The hotel is quite expensive but with all the amenities, pretty good value for money. The only other downside was they would only take cash as payment for the luggage services (transport to the next hotel), which was quite poor.

This was a terrific hotel in a perfect location. The staff at the hotel did an amazing job. They were friendly and very welcoming. I stayed in a premier room. The premier room provided me with a free breakfast and happy hour each night. The hotel had a small fitness center and the airport bus stopped at the hotel. Great job!