Mandarin Oriental Tokyo

Mandarin Oriental, Tokyo has officially stolen my heart. Every single aspect of our stay was impeccable, making it one of my absolute favorite hotels in the world. The front office team sets a gold standard for hospitality. From the moment we arrived, different reception staff members took amazing care of us, delivering flawless, attentive service throughout our stay. We were also thrilled when they proactively upgraded our room—a gesture that made us feel incredibly valued right from the start. The culinary experiences here are unmatched. We had the pleasure of dining at the world-famous Pizza Bar on 38th, and it absolutely lived up to its legendary reputation. We also tried the "New Trend" themed champagne free-flow at the Lounge, which was exceptionally curated and a delightful highlight of our trip. Beyond the service and dining, the hotel's Spa is an urban oasis. The space is beautifully designed, incredibly serene, and provided the perfect tranquil escape from the bustling city. I am deeply in love with this hotel. To the entire team at Mandarin Oriental, Tokyo: thank you for an unforgettable stay. We cannot wait to return!

This hotel was great, the staff, food, atmosphere, 10/10. There was so much to offer to really make you feel comfortable, whether it be the restaurants, the gym, spa, or more. For us, the Mandarin Bar really made this hotel exceptional. Yes, the food was amazing, but the service was unmatched. Saki was one of the best waiters my family has ever had, he was kind, generous, bubbly, attentive to detail, and did everything with such genuine care. He really made us feel at home, and talking to him felt so easy and comforting. So polite, and such good service, and overall made our trip 10x better.

the staff was amazing, especially Saki at the bar. there was so much attention to detail and you can feel everyone wants to make each guest feel special. the rooms were very comfortable and nice as well.

We had a wonderful stay at Mandarin Oriental Tokyo. What made our visit truly memorable wasn’t just the beautiful luxury of the hotel, but the exceptional hospitality from the staff. A special thank you to Mr. Sadok at K’shiki Restaurant for his professionalism and talent, and especially to Saki at Mandarin Bar. His craftsmanship, attention to detail, and warm, luxurious hospitality made our evening unforgettable. We also appreciated that many of the team members spoke excellent English, which made our stay so comfortable, especially since we had to rely on Google Translate outside the hotel. Thank you to the entire team for such an amazing experience. We look forward to staying with you again on our next visit to Tokyo.

Our family recently traveled from the United States to Tokyo, and staying at the Mandarin Oriental Tokyo was truly one of the highlights of our trip. From the moment we arrived, the hotel reflected the highest standards of luxury, elegance, and genuine hospitality. While every aspect of our stay was wonderful, I would especially like to recognize Mr. Saki at the bar. He was truly the star of our experience. Although he is a bartender, he welcomed us with exceptional professionalism and warmth that immediately made us feel at home. Saki’s passion for his craft was evident in every interaction. His storytelling, knowledge of the cocktails, and thoughtful guidance through the menu made each drink feel like a unique experience rather than just a beverage. Every cocktail was beautifully prepared, perfectly balanced, and presented with remarkable attention to detail. His hospitality went far beyond our expectations and left a lasting impression on our family. As first-time visitors to the Mandarin Oriental Tokyo, we couldn’t have asked for a better introduction to the hotel. Thanks to the outstanding service especially from Saki we have already decided that we will return, hopefully during the winter season. Thank you to the entire team for making our stay so memorable. We look forward to visiting again.