The Okura Tokyo

Somehow I always meet the most pretentious, snobby, arrogant and self-important service staff here, unlike anywhere else in Japan. This place is truly a hierarchical nightmare. If you’re not a VIP (e.g. president of a certain country) or a local veteran guest/businessman, they will not respect you.

Our stay at The Okura Tokyo was nothing short of exceptional and reminded us why this hotel is regarded as one of Japan’s finest luxury properties. We stayed in a Deluxe Room with Club Lounge access, and from the moment we arrived, the experience was seamless. The room was beautifully designed, combining modern luxury with traditional Japanese elegance. It was spacious by Tokyo standards, impeccably clean, and incredibly comfortable. The bed provided some of the best sleep we have enjoyed in any hotel, while the bathroom was equally impressive, featuring a deep soaking bath, high-quality amenities and every detail thoughtfully considered. The Club Lounge is one of the finest we have experienced anywhere in the world. The atmosphere is calm, sophisticated and never overcrowded. Breakfast, afternoon refreshments and evening cocktails were all presented beautifully, with attentive staff constantly ensuring guests were comfortable without ever being intrusive. The panoramic views across Tokyo from the lounge add another level of enjoyment to the experience. What truly sets The Okura apart, however, is the service. Every member of staff we encountered was unfailingly polite, professional and genuinely warm. Hospitality here feels natural rather than scripted. Whether at reception, in the lounge, restaurants, concierge desk or housekeeping, every interaction was handled with grace and efficiency. The wellness facilities are equally impressive. The swimming pool is elegant, peaceful and maintained to the highest standards. The spa and fitness facilities provide a wonderful retreat after a busy day exploring Tokyo, and everything is kept spotless. Throughout the hotel, cleanliness is simply impeccable — a standard that many luxury hotels aspire to but few actually achieve. The restaurants were another highlight, particularly Sazanka, where the combination of outstanding food, skilled chefs and breathtaking views created a memorable evening. Everywhere you look, there is a sense of refinement and attention to detail that reflects the hotel’s long-standing reputation for excellence. What impressed us most was how effortlessly the hotel delivers luxury. Nothing feels forced or ostentatious. Instead, there is a quiet confidence and elegance that makes guests feel genuinely cared for. After staying in many luxury hotels around the world, The Okura Tokyo remains one of our absolute favourites. It is a property that excels in every area — comfort, service, facilities, cleanliness and hospitality. We look forward to returning and would not hesitate to recommend it to anyone visiting Tokyo. ★★★★★ A truly world-class hotel and one of the very best in Japan.

Best experience ever! This is one of the best hotels I’ve ever stayed at. Extremely clean, organized and gorgeous. The staff was beyond professional and amazing. They helped with everything we needed. We left our stroller in a taxi and they were able to find the taxi on their security cameras, contact the taxi company and retrieve the stroller. It was a miracle. They go above and beyond. The food at the hotel was phenomenal and again their service was the best I’ve seen.

This is one of Tokyo’s most famous and prestigious hotels for a reason. It exudes impeccable brilliance, from its elegant design, superbly thought out rooms, to the remarkably efficient and gracious staff. A wonderful experience.

Beyond excellence Location Layout and architecture Staff Food Spa Corner room’s view Cleanliness