The Okura Tokyo

We stayed in the Heritage wing and absolutely loved it. The vibe was more traditional Japanese simplicity. We booked the junior suite and the room was very large with a steam room, soaking tub with a view and even a butler’s closet where we put our 5 complimentary items in to be steamed! Service was exceptional, location is amazing located across from the US Ambassador’s residence. Very quiet neighborhood, but also easy to get to main metro lines. We also stayed at the Aman Tokyo this trip, but we will returning to the Okura on our next trip! PS don’t miss the hidden bar for Heritage wing guests!

We have stayed at the Okura for three generations but very 30 years. Firstly, my father for business in the 1990s, then I started staying at the old Okura from 2005, and now I have taken my kids c. 20 years later in 2026. The design and look of the lobby remains largely unchanged. Elegant and serene mid-century design that is timeless and unique. The lobby is a destination of its own, one of the best designed lobbies in the world in my view. Rooms were modern, well maintained and exceptionally clean. In room toiletries and towels were of very high standard. The shower room is at spa level. Service staff was omnipresent and impeccable. I much prefer the Okura to other western chains in Tokyo, eg Hyatt, Westin, etc. Development areas are minor: (1) still using breakfast vouchers is cumbersome and old fashioned. Should be much simpler and faster to get access to breakfast, (2) in room TV user interface is difficult to operate and streaming is difficult. There is much easier to use TV technology available today.

‎‎First-Time Visit ‎ ‎1 Upon Arrival, concierge staff were very quick to assist us with our luggage. Perfect! ‎ ‎2.Check In, made it quick but covered all details we booked with Club benefits. ‎ ‎3.The room at the corner was very nice, very well designed and layout, look and feel very warm tone furniture. The lights control panel was easy to use with curtain open and close functions in the tablet. Room Service is available on the tablet too. ‎ ‎4 Shower and bath tub are very nice, very well toiletries. Everything we needed was prepared there. All towels were very good quality. ‎ ‎5 The Water temperature in the shower was strong.But the rain shower didn't come out well. So requested staff checked and done. ‎ ‎6 The Club Floor had a very nice view and attentive staff  to the care of guests during check in and escort. ‎ ‎7 Mini bars, wine glasses, and water glasses were well prepared. ‎ ‎8 The Sweet in the tray, was prepared with surprises in the box. ‎ ‎9 Key card and room door were nice and real quality. ‎ ‎10.There was  wine opener in the room. ‎ ‎11. Beddings were very nice.Soft and clean. Very well sleep. ‎ ‎12.Extremely Disappointed about the point to earn as booked the room via OTA, online agency.Made our trip so meanless.  Now we just stay and just wait for the day to check out. ‎ ‎13.Evening Cocktail.Staff weren't walk around to top up more drink, only when asking for more, and seem like not allow us to top up drink ourselves. It looks strange. ‎ ‎14.Afternoon Tea, bread canape were stick and not easy to eat. ‎ ‎15 Turn down service was neat and organized. ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎

We were there for my nephew's wedding. the chinese chef is amazong. but the room and hotel are very average for the price we paid.

The rooms are very spacious and clean. The breakfast is great. Views from the hotel are beautiful. Not all the staff are fluent in English but most are. The area is a bit secluded but nice.