The Okura Tokyo

Okura suppose to be famous for its service this business hotel is not! We booked via LHW, as part of the benefits we are entitled to request a pre-arrival upgrade, we did do this in December-24 and the stay was in May-25. We did not hear from them anymore. One week before arriving we received an email that the pre-arrival upgrade was not given due to the availability. We noticed the next category was still available. We sent a mail to the support team of LHW and they said that the hotel was fully booked and no upgrade could be given, even requested months in advance. When we sent an email to the hotel we received an extremely unfriendly email back. Stated: " you booked the highest category to be upgraded and we discussed with management to give you an upgrade but they decided not to do so". When we arrived the receptionist informed me that they could not give the upgrade because the next category is fully booked, when I asked if we otherwise would get an upgrade he said "yes that's part of the benefits". I hear several stories..... Before our arrival I emailed the concierge to get some recommendations of restaurants in the area. It took 2 emails before someone replied. The bed is uncomfortable. Very hard pillows. I woke up every morning with a headache. Upon arrival no welcome drink, no welcome gift in the room, not complimentary water in the room. This is so strange for a 5-star deluxe hotel. We had a corner room on one of the lower floors. The view is ok, better on the higher floors and the room is very business oriented. No personal touch. Breakfast is awful. The service is extremely bad. When we arrived in the breakfast area, we had to wait for 5 minutes in line. One of the guests was not standing properly in line and she was yelled at, by one of the staff members, that she had to stay in line. She left the line and walked away. We were also not standing completely in line, we were standing next to each other and we were also shouted at that we have to stay in line. Other days we also stood in line, before we were given a table, while half of the restaurant was empty. We had breakfast included and this means you get vouchers. Welcome in 2025. When we had coffee at the bar we had to pay EUR 12 for 1 cup without cake or something small. We stayed at Four Seasons Otemachi as well and there the coffee was much cheaper, better and you get some biscuits with it. In the Okura plain coffee for EUR 12 (YEN 2,000). The pool is not inviting. You can only swim in lanes and the chairs do face the city. Towels on the chairs are not changed when someone is leaving, although there is supervision. We decided not to dine here. Busses stop at the entrance. It is a real business hotel, do not go here for a holiday. Do not stay here if you like good service. The area is nice, but the service is bad. The hotel is far from the metro system. We love Okura Amsterdam, but avoid Okura Tokyo on our next trip.

The hotel is not very clean its more of a mass business hotel disguised as a luxury hotel. The staff and s not trained and dont really speak English. It is very difficult to communicate with the staff. Its also far away from the main touriat attractions.

Plastic bedding You go to a 5 star hotel to get good sleep You would expect lovely linen I had a three night stay with no sleep as I have found out we have a plastic matress topper and decided that as I’m so hot at night to take the duvet out of the cover to find it’s plastic No wonder I haven’t slept I have sweated the whole trip no sleep very unwell Never stay in 5 star hotels that have plastic bedding

Absolutely fantastic hotel! It massively exceeded my expectations as someone coming from the west. i was super nervous about the room sizes in Tokyo and our room was very big. As a traveller coming from the UK, of course we had a lot of luggage. I appreciate that room sizes are just smaller in Japan but being on your honeymoon and struggling for space is not something I envisioned for a trip of a lifetime. Book the Okura if you need space to feel comfortable. Amenities were brilliant. Room was always cleaned to perfection and stocked to the brim with water, coffee and snacks! This property is near a lot of embassies so it's in a very glam area and very safe and quiet. This is a wonderful little rest after sightseeing all day in busy tourist areas which can be over-stimulating. The local metro is about an 8 min walk and the hotel itself will sell you a metro card which is great! There are always taxis at the cab rank. Service was exceptional! at any given time, several members of staff are ready to greet you or help. We tried the buffer restaurant one night which was also lovely. The hair salon and spa were both excellent. I have now moved on in the my trip in Japan while I see other cities and hotel but the Okura has stolen a big part of my heart and I long to be back! Stay here if luxury travel is important to you including amazing service and attention to detail at perfect levels!

Amazing hotel, a beautiful room with in room sauna amazing amenities with a skincare box, gift box, and free mini bar which is restocked daily. Average food except the independent restaurants which were phenomenal. Great value for hotel and some really kind staff. Thank you would stay again