Palace Hotel Tokyo

Absolutely gorgeous facility with superb service and staff. Room was beautiful and well appointed. Wonderful breakfast! Outstanding experience for us!

Here’s a polished version of your review that keeps your warmth and genuine appreciation while making it flow naturally: We were recommended to stay at the Palace Hotel Tokyo, and we are so pleased that we did. From the moment we arrived, it was an amazing experience thanks to the exceptional staff and first-class facilities. The hotel itself is beautiful, and the attention to detail was outstanding. Even the bathroom amenities were replenished daily, which was something we had never experienced before. Every member of staff was incredibly friendly, professional, and always willing to do anything possible to help. We would especially like to praise the Club Lounge, which we had access to due to our room status. The Manager, Yuki Nakasone, and Assistant Manager, Lisa Kobayashi, were truly exceptional. My husband Nigel became quite ill during our stay, and I was understandably very upset. Yuki and Lisa showed such kindness, care, and compassion, and they did everything they could to support us during a difficult time. We will never forget their kindness. The food and drinks available in the Club Lounge were excellent, and because Nigel was unwell, we often ate there in the evenings as it was just perfect for us. The opening hours were also incredible — food and drinks were available almost all day, which is something we have never experienced in any other hotel. Our suite for the five-night stay was spacious, comfortable, and had a wonderful balcony, which made our stay even more enjoyable. The hotel’s location is also perfect — right by the Palace grounds and within easy walking distance of many tourist attractions and areas of Tokyo. We truly cannot recommend this hotel highly enough and would absolutely stay again

Brilliant hotel. Lovely staff. Great service and great restaurants in the hotel. Fantastic location.

We visited Tokyo and stayed at a number of 5 star hotel, leaving The Palace hotel for our last night. I wished we had spent all the trip at this hotel! Location: Amazing! Central location situated right next to the Royal Palace and conveniently located near Tokyo Station. Service level: this hotel is in a class of its own. As soon as staffs see you arrive they run towards you to help! I stained my business suit and called room service at 7pm as I was leaving the next day and needed the stain removed. They guaranteed it would be returned by 7am the next day and sure enough, it was indeed returned by 6h50 am (stain removed). Unbelievable service! Food/Services: again amazing. We had dinner and breakfast in the hotel and both exceeded all expectations. We did not try their Michelin star restaurants but their all day Kitchen restaurant was great! It’s where they serve breakfast too. I typically avoid hotel breakfasts as I have been too often disappointed but not here… you must try it! Again, great choice and great quality. This hotel is our favourite go to place in Tokyo and we will return!

The hotel is spectacularly located across from the Imperial Palace. The entire team was incredibly welcoming and helpful. We had some special logistics sending ski equipment up to Hokkaido, which the hotel handled brilliantly. The team was helpful ordering taxis and with dinner reservations and other transport advice. The room was stocked with delightful amenities as well as pajamas