Palace Hotel Tokyo

Staying at Palace Hotel was absolutely amazing. The staff were all incredibly dedicated and helpful and put a lot of effort into providing high quality and personalized service. The room and the facilities I used were amazing and had a really calming environment as there was no noise, as did the hotel in general. The cleaning and turndown service was perfect. And the location couldn't be better with stunning views. I dined at two of the restaurants which were also absolutely incredible experiences! Considering everything I got so much value for my money during my stay. I highly recommend this hotel for those who are looking for an exquisite stay in central Tokyo!! I had a wonderful experience staying there and I will definitely come back again!

Outstanding hotel and impeccable service. We stayed there at the beginning and end of our trip. They stored our bags and all of the items that we had sent to the hotel during our travels in Japan.

In short, the rooms are fantastic, the location is great and the service is generally excellent. Special thanks to the housekeeping staff who looked after rooms 2101 - 2106. Best standard of housekeeping I have come across at any hotel in the world. Loved the steamed eye masks they provided as part of turn down service! I also wanted to particularly mention the extra staff just inside the entrance and just inside the concierge/check-in area, who help direct guests. They were always smiling, were incredibly helpful and really set the tone for the hotel. They are vital for providing a luxury experience and are a credit to the hotel. Area for improvement: what stopped my stay being perfect was the service in the Lounge, which I thought was quite slow and staff were particularly slow at clearing away plates. For breakfast in the Grand Cafe the staff were also quite slow to clear away plates. If the hotel improves the service in the areas outlined above, it will arguably be the best city hotel in the world. Overall, a fantastic stay and I can’t wait to come back again! I highly recommend this hotel!

We stayed at Tokyo Palace Hotel for three nights and it was perfect. The room is beautiful, the view to the Imperial Garden was amazing, and the service is absolutely fantastic. We did not try the three famous restaurants inside the hotel, but we heard they’re amazing. We just had breakfast at the hotel — they offer both Occidental and Japanese options, and it was absolutely amazing.

We stayed at this hotel for 2 nights at the end of our Japan holiday. The hotel is excellent, large, very comfortable rooms, adequate lighting in the room, very clean, professional staff without being smothering as we found the Ritz Carlton. Breakfast was great and even allowed the opportunity to eat in the fresh air beside the hotel.