Palace Hotel Tokyo

This is truly the best service we have ever experienced. The level of attention to detail is remarkable — you don’t need to look for help, because the staff already seems to know when you need it. A perfect example: on our last day in Tokyo, our flight was delayed by almost three hours. We had booked the hotel limousine and I was walking toward the concierge to ask about changing the pickup time. Before I even reached the desk, a staff member approached me and asked if she could help. In less than five minutes, everything was taken care of and our pickup time was changed smoothly. Everyone here is incredibly friendly and proactive — helping with directions, calling taxis, or assisting with anything you might need. You truly feel taken care of. The room was spotlessly clean, beautiful, and very spacious, making it feel more like living at home than staying in a hotel. I especially loved the open floor-plan bathroom design. You can enjoy the outside view with the blinds open, or close them completely to create a private, separate bathroom space from the bedroom — such a thoughtful and elegant design. The balcony view overlooking Imperial Palace Park is absolutely breathtaking. The hotel also offers free bicycles, which is a wonderful way to ride around the park. The amenities are outstanding — the hotel provides a full facial care set (cleansing, toner, and lotion) as well as comfortable pajamas, which made our stay feel even more effortless and relaxing. We loved the bathroom amenities so much that we actually purchased them from the hotel, and the hotel’s signature scent is so calming that we ended up buying the home diffuser in the same fragrance. The location is excellent — close to everything and near the train station. Even when you’re in a hurry, a taxi to Ginza or the fish market costs very little. Breakfast was fantastic with a wide variety of options. We also tried the traditional Japanese breakfast, which is a must-try if you’re staying for a few nights. Basement of the hotel has a 7-Eleven, restaurants, and massage services, which is incredibly convenient. We loved every minute of our stay. As an Amex Platinum card member, we received complimentary breakfast, a $100 hotel credit, and an upgrade (if available), which made the experience even better. Highly, highly recommended. We would absolutely stay here again.

Great location, across the moat from The Imperial Palace. Room was spectacular- with a balcony partially overlooking The Imperial Palace. Breakfast buffet was excellent, but very crowded. Room service food was not great- food was not hot. Three blocks to Tokyo Station, so it was easy to travel. Front desk service was spotty. Had an unfortunate issue with our LHW benefits and a terrible issue with the quality of our pillows. With all the luxury hotels in Tokyo, I would probably not stay here again.

We stayed 4 nights in a Deluxe Room, the room was spacious, well appointed, quiet, with an effective air conditioning, superb power shower and offered plenty of toiletries. Our room had a nice view of the Imperial Palace Gardens and it was kept very clean throughout our stay. The hotel is very luxurious with a wide range of amenities and it is situated in a great location where you can easily reach the Imperial Palace Gardens and the beautiful surrounding area of Marunouchi with its Gingko trees! From the hotel lobby you can go down an escalator with direct underground link to Otemachi Metro Station which can be very handy on a rainy day. From the hotel it is a short walk to Tokyo Station. The staff throughout the hotel were very attentive, helpful and extremely friendly, with the concierge giving plenty of useful information and maps. The hotel can arrange for your luggage to be transferred via Yamato Transport to your next hotel or airport, we found this facility reasonably priced and convenient instead of having to carry your luggage through train stations. The breakfast was fantastic with plenty of choice of Western and Asian cuisines, we particularly enjoyed the freshly squeezed orange juice, eggs benedict and the avocado toast. Although we didn't have time to eat in the hotel's restaurants, we really enjoyed our late room service meal. We would definitely recommend this hotel and wouldn't hesitate to return on our next visit to Tokyo.

Staying at Palace Hotel was absolutely amazing. The staff were all incredibly dedicated and helpful and put a lot of effort into providing high quality and personalized service. The room and the facilities I used were amazing and had a really calming environment as there was no noise, as did the hotel in general. The cleaning and turndown service was perfect. And the location couldn't be better with stunning views. I dined at two of the restaurants which were also absolutely incredible experiences! Considering everything I got so much value for my money during my stay. I highly recommend this hotel for those who are looking for an exquisite stay in central Tokyo!! I had a wonderful experience staying there and I will definitely come back again!

Outstanding hotel and impeccable service. We stayed there at the beginning and end of our trip. They stored our bags and all of the items that we had sent to the hotel during our travels in Japan.