The Peninsula Tokyo

Stayed for two night following a cruise. Great location to base your tours of Tokyo from. From the moment we arrived until the day we left everything was perfect. Staff were accommodating and friendly. Easily provided a late check out to accommodate our flights. Our room was beautiful and perfectly appointed. The gym, while maybe a bit small, is well equipped. Breakfast in the ground floor dining area was superb. Could not recommend this hotel any higher.

What an amazing stay. It is worth the price, every penny. From the moment they picked us up at the airport until they dropped us off, the level of service was off the charts. The hotel staff was amazing, the hotel exceptional in every detail, from the food preparation and presentation to the level of cleanliness. If you are going to stay in Tokyo, this is where I would stay. Simply walking around the corner and down a set of stairs puts you in the basement. There you can watch the chefs work in the kitchens making pastries. A few steps further and you are in the subway system without ever leaving the hotel. This alone was a huge plus. From the hotel, you can get anywhere. Rooms were well equipped, internet very fast, bathrooms very large. Pillows were exceptional and sheet quality was also very high count. The beds were a bit stiff for my liking but that is Asian sleeping. If you get a chance, eat at Peter's on the top floor. It's like stepping into a Scarface scene. Food was incredible, Wagyu was cooked to perfection. Across the street is the National Gardens, and the giant central park. Very good for running or walking. Only issue was with the television which there aren't many English shows, but you aren't there for television so not a big deal. If you pop out the side entrance and turn right, there is a 7-11 right there in case you want a quick snack or forgot anthing. There is also a couple of shops like LaCoste and if you turn down to the left and go about 4 blocks, you are in the heart of high shopping. At night there is an Echo Karaoke Bar next to 7-11, or Peter's is known for nightlife. To get to Peter's you have to take the separate elevator on the left side of the hotel, kind of in a little cubby area. One thing to keep in mind is you do not tip in Tokyo. It is considered rude and demeaning so keep this in mind. I am sure you can slip a tip here and there, but don't go overboard. Hotel is ideal for business, families, or a nice vacation. If you can swing it, pay for the Rolls to pick you up at the airport, what an experience.

Great location, spacious room, wonderful service. I did have a problem with my mattress topper but it was promptly resolved. The Tokyo subway/ train station is literally underneath the hotel. The customer service was prompt, courteous and nearly flawless.

Just reviewed our stay this week in Seoul and realized I hadn't done our Tokyo trip last September 2024. Stayed almost a week in a Deluxe suite at the Pen Tokyo. We had previously stayed at the Pen in HK and NYC. Had RR transfer from Haneda (warm chatty chauffeur was it Kato?) and were greeted by the Guest Manager Zach who showed us to our room. Our pre-ordered baby items, lego table and toys were in the room as was the shower chair (disability). Rooms were well-appointed, luxurious, spotless and spacious although obviously designed a decade earlier than our rooms in Seoul. Nice touches when the hotel has the whole building to itself like the powered scroll-down blackout blinds (best blackout effect) and the little gutter around the built-in tub so no wet floors at bath time and water from the wall, and nicely integrated switching system for HVAC, lighting and audio, even a nail dryer. Discreet digital wall clock, thermometer, humidity monitor- all hotels should have this. We have a thermometer and hygrometer at home too so was nice to see this. Interesting wall radio system although both TV's not the most recent. In-room fax and copier which we didn't use. Sandwich and Udon in the lobby before bath and early bedtime after a day flight. Bath amenities were excellent size in aluminium tubes and bottles and we liked the aluminium water bottles which we also had at the MO. Had emailed the concierge service prior although they couldn't get the meal reservations we wanted (I think MO was maybe a bit better at this). We got the seats at Pizza Bar on 38th through our own connections. Pity L'Effervescence was unavailable this trip. But they helped with our other meal destinations which they recommended, our itinerary for kid entertainment, toy shops, Legoland, Aquarium and tickets to Tokyo Tower and the Zoo etc. Nice to have complimentary car transfers to dinner every night. We usually take taxis anyway because of the wheelchair. One evening the concierge sent us to an izakaya in an old shophouse with only stair access (even for goods!) and the driver had left so we were in the rain, in a wheelchair. A frantic call to the hotel got another car back to us while we sheltered with the wheelchair in the stairway entrance. They brought us to a sukiyaki place and the dinner was nice enough but we were a bit frazzled already. Akane (Concierge Manager) and Chika (Front Desk Manager) were effusively apologetic (in person, a nice touch) and sent us some sweets and fruits when we returned but I guess that would still count as an uneven experience. The rest of the stay was generally pleasant. Breakfast staff were excellent and we never had to wait more than a few minutes for a table in the lobby. Thanks to Kurumi who figured out our request for soft-boiled eggs (warm onsen eggs), which our child eats. The breakfast was better than most other places with one Japanese option and several Western options, we tried them all. Bread tray was expansive and brought to our table. I enjoyed the Japanese option which was the usual grilled fish of the day and rice with side dishes, but well-executed. A few hotel restaurants needed us to get a private room if we wanted to bring our toddler so we mostly had the concierge plan our other meals out around our itinerary. I had the chance to go to a nearby ramen bar on my own one afternoon which was great me-time. The hotel location was excellent and we had views of Hibiki park and the palace gardens. I enjoyed my morning runs looping around the gardens and we managed to visit one of the days. Did a little shopping in Ginza but that kind of thing was more important when were younger. The heated pool is one of the better ones in Tokyo hotels and we enjoyed it. The jacuzzi pool has a nice view of the sunset over the palace gardens if I remember correctly. Pizza bar on 38th was excellent and they were particularly nice to our little child. Zach saw us off for the RR transfer to Narita and the airport concierge escorted us with our luggage to the airline desk where the crew took over so it was pretty seamless for us.

Stayed here for a few days with family earlier this month - the Peninsula brand doesn't disappoint! Quick thoughts: - LOCATION - perfectly located - quick 5-10 min walk from the Ginza shopping streets as well as the Ginza Corridor Street which has plenty of amazing restaurants. The hotel is right next to the Imperial Palace Gardens, awesome to walk/run the 5k loop from this hotel. 20-25 min cab ride from Haneda, and 10-min from Tokyo station. - ROOMS - amazingly spacious rooms with a sitting area, a large walk in closet, plenty of storage space, and a huge bathroom. The shower is simply amazing! Top of the line amenities. - RESTAURANTS - only got a chance to eat at the lobby restaurant...excellent food, but restaurant feels a little too small and crowded in my opinion. Doesn't have a high-end feel to it. It needs to be a little more open - it's more like a through-way from the entrance to the reception. - FITNESS CENTER - A little small for a 5-star hotel, but sufficient I guess. I would have expected something bigger and with more strength machines. The swimming pool is awesome. Overall a lovely experience, would definitely stay here when in Tokyo again!