The Peninsula Tokyo

It breaks my heart to give the Peninsular Tokyo anything but 5 stars...but the shine has gone off this hotel. I stayed here, oh, probably a decade ago, and it was amazing! It is STILL in a fantastic location, the staff are STILL amazing, it STILL has super comfy beds, but the rooms, at least our room, was worn, and dated. It was the least clean hotel we stayed in in two plus week in Japan. Our toilet plumbing leaked on the floor. The shower door was loose. The furniture was...well used, and when was the last time you staed in a luxury hotel with a DVD player and a fax machine? I cannot stress how lovely the staff are, and the location, just steps from Ginza and the Imperial Palace is excellent, but I can't help but feel the hotel is in bad need of refurbishing, and is resting on its laurels a bit? On this trip we also stayed at The Tokyo Station Hotel, which is not far away and SO much better. You might want to consider there instead?

Loved this hotel. Maybe I am extra positive since we were upgraded to a suite at the very top floor with views over Tokyo but our kids' room was also very nice. Fantastic quality breakfast and really super friendly staff. A request we had was met with the reply "At the Peninsula, nothing is impossible" :) Maybe a bit cheesy and surely not 100% true, but still an attitude that you love as a guest. The indoor pool with nice views was also very appreciated and the rooftop bar was great. The concierge had also recommended and booked us at two different restaurants outside and they were the best we visited in Tokyo and Japan. Our only possible critique was perhaps that the breakfast is served in the lobby, which is not really a relaxing environment. One morning they moved the breakfast to the rooftop bar and that was much nicer. But that is a very minor comment comparing with all that was to love about this place. We are experienced luxury travellers and thus a little picky, but this hotel is a gem. We also stayed at Mandarin Oriental in Tokyo and while very nice, we thought the Peninsula was a better choice in all ways.

We booked The Peninsula hoping to get a top experience … we got there and while it’s very good located, the building is great , rooms , bathrooms and closet sizes excellent, the whole property is decadent … old, outdated, restaurants stayed in the 90’s and the hotel needs an urgent renovation! What a dissapoinent!

Amazing stay at the Peninsula! Welcoming, helpful and high end! The rooms are spacious enough for 4 and the amenities keep you everything need at the hotel, but a hop away from subway entrances, 7-elevens and the Ginza area! A great option for your Tokyo stay - whether for business or pleasure. Breakfast is great! Water provided in room. Big closet area for your luggage. Nice views of Tokyo skyline. All great! Highly recommended.

What a beautiful experience we had these past 5 days at The Peninsula, Tokyo…most lovely staff working there from ReceptionDesk to Concierge Desk, to Breakfast Staff , Doormen/women…Reina at the Cantonese Restaurant….everything deluxe! Pool Service & Spa Desk also so gracious & helpful! That pool & jacuzzi is “out of this world”! And the sauna & steam rooms such a treat! We loved our room & we hated to leave! Perfect location too! The Room Service also top notch.., we had the Zen Meal & it was amazing served by a doting Man…and the room cleaners made up our room perfectly! The Hotel Breakfast we looked forward to every morning, especially the Energy Booster drink & the Servers were perfection! We say Arigato with all our hearts💞💞 to the divine The Peninsula Hotel!