The Ritz-Carlton, Tokyo

Our experience at The Ritz-Carlton, Tokyo began with exceptional support from the hotel—one of the smoothest and most efficient responses we’ve ever received via the Marriott Bonvoy mobile app. Upon arrival, Bia H. greeted us with enthusiastic name recognition to start our wonderful stay in this retreat at the heart of Tokyo. She continues to greet us by name whenever she sees us during our stay. The room offers a quiet and comfortable space well-furnished for a relaxing stay. It is furnished up to date with modern features underneath the elegant charm. The hotel is very prompt in its response whether via mobile app or by phone, reliably supportive for leisure or business travelers. The location of this hotel allows getting to places easily. Breakfast at the Towers (Michelin 2025) covers both East and West cuisines with a menu to order entree and beverages. Our checkout was just as efficient with the lobby team, capped off by a lady staff member fully assisting our hotel departure and led a warm send-off. The service in this Ritz-Carlton is top notch, and the hotel's recognition of loyal members is definitely winning hearts for the Marriott Bonvoy brand.

Aaaand, the Ritz Carlton Tokyo does not disappoint again. I’ve stayed here like 10x and as lame as it is to say, I adore that it hasn’t changed. Of course they continue to modernize and enhance things as life modernizes but the consistency of service, food, room quality and ease of business and life, I can’t find a complaint. I’m an executive mom who can’t be without her husband and child and this hotel supports that. Thank you and see you again in a couple of months!

It is a great hotel great service One downside was at their restaurants and breakfast not much of a vegetarian or vegan options. Rooms are lovely and beds are comfortable. We did use the gym but not the poor or the spa The view of Tokyo was great from our room.

There are SO many hotels to choose from in Tokyo that deciding which one to stay in can drive you crazy, even if you are working with a travel agent that helps you make a decision. But I am hoping my review will help you to decide to STAY AT THE RITZ CARLTON TOKYO ... from check-in to check-out and everything in between it all was PERFECTION!!!! Since it was our first time in Tokyo and we did not know what to expect at the airport, I arranged for the Ritz to pick us up at Haneda Airport and it was SO EASY and worth every penny! They had a team member waiting for us at baggage claim which made migrating through the busy airport a breeze. Highly recommend this service. Once we arrived at the hotel, we never touched a bag - they were removed from the car and a very nice lady was waiting for us at the door. We were taken upstairs to the 45th floor which is the main area of the hotel. Check-in, Bar, Restaurants all start on the 45th floor and they are all surrounds by floor to ceiling windows with the most spectacular view! We were greeted with a welcome, drink, an overview of the hotel and services and then escorted to our room. We arrived earlier than normal check-in and they were so gracious to allow us to occupy our room! That is a huge pet peeve for me when hotels "wait" for their check-in time before they let you in! The room was LARGE; the bed was VERY COMFORTABLE and the bathroom exquisite - two separate sinks! And like the rest of the Ritz the view was memorizing. We had breakfast, lunch, dinner and room service and ALL were fantastic. Great Food, good value and fast service. The bar is stunning and a great place to be after a day of sightseeing. Breakfast buffet was what you would expect from a Ritz Carlton, delicious, beautiful and plentiful. It contained both Japanese and Western fare. On the entry level of the hotel, there is a plaza mall, with great shops and a food court with so many wonderful choices- this does not detract from the Ritz, it is SEPERATE area next door and is an added bonus to staying here! GREAT location since they were readily available at the hotel, we opted for taking taxis and Ubers most everywhere and the Ritz was very centrally located to all major sites and areas in Tokyo. We used the spa and pool and even if you do not use the facilities, you must go and see the pool Spectacular! I read some of the reviews left on TA, about the rooms being "dated" and well if I HAD to "complain" about something. maybe they are a little dated - BUT NOT worth mentioning - I would prefer to say they are more in the style of a classic Ritz Carlton and not as modern as some hotels - but I did not think twice about it! All the things I mentioned are reason enough to stay her - but if they are not. Then maybe the EXCELLENT service we received every single day from every single Ritz member will convince you. From a welcome note in the room, to little treats, to smiles along the way, to service that never says no, it truly was our honor to stay at The Ritz Carlton Tokyo! And no, I do not work for RC - nor do I know anyone who does, just a honest review!

The Ritz Carlton Tokyo was a great choice destination during my stay in Tokyo. Aya set the tone making me at home with her warm, friendly welcome to the hotel. Great location, beautiful views of Tokyo. Great restaurant options and overall nice facility. I WISH I could give the Ritz all 5 stars, however, I was made very uncomfortable by a staff member during my meditation, and relaxation time at the spa. Other than The Ritz Carlton Tokyo is 5+ stars.