The Ritz-Carlton, Tokyo

Just spent 5 nights at this opulent and beautiful property in late July for a family trip. It was our first time in Tokyo and we appreciated the very helpful and courteous staff. Right off the bat, we appreciated having a separate check-in on the 53rd club floor which saved us time and hassle after a very long flight in from Toronto. The club lounge staff was incredible - Hemant, Toshi and all the others including some attentive and courteous service from the chefs as he had some dietary restrictions and allergies to navigate. The lounge itself has an amazing atmosphere with some great views of the city. The gym is well equipped but can get a little tight in the free weight section. All equipment looks brand new and they seemed to have a lot. Both gym and pool area were well attended and very well maintained. The heat experience section is a must. In terms of location, we were walking distance to a couple of key subway stations and had some nearby shopping as well. We had a situation outside the hotel and we greatly appreciated the assistance the bell staff provided. While sight seeing my son left his mobile phone in a Uber taxi. We were unable to contact the driver directly (in North America this feature is available) and we were unable to navigate the central Tokyo Taxi number as there was no answer. We called the hotel and were put through to the bell desk. Sandesh who was on duty managed the communication with Tokyo Taxi and was able to confirm the phone had been left in the taxi after 2 hours, which provided some reassurance. He continued to call and coordinated a pick up when the office opened at 6 am the next day -- this quick response helped us as we were to fly out early afternoon. Overall, a beautiful property with staff that goes above and beyond and meets our expectations of what a Ritz stay should be like.

Spent 5 nights at this property in late July '26. We appreciated having a separate check out space on the 53rd for club lounge as this saved us some time and headache after a long flight from Toronto. Overall, the property is opulent and sophisticated and every staff member encountered ensured our stay would be a comfortable one. We appreciated the club lounge staff - Hemant, Toshi and all the others including the great chefs who were extremely attentive and courteous. The gym was well equipped with new equipment and was well attended, as was the pool area and heat experience (which is a must). We had a a lot of questions for the concierge and appreciated their time in helping us navigate. Outside of the hotel, we had a situation and the bell staff was very responsive as it was time sensitive. While sight seeing my son left his mobile phone in a Uber taxi. We were unable to contact the driver directly (in North America this feature is available) and we were unable to navigate the central Tokyo Taxi number as there was no answer. We called the hotel and were put through to the bell desk. Sandesh who was on duty managed the communication with Tokyo Taxi and was able to confirm the phone had been left in the taxi after 2 hours which provided some reassurance. He continued to call and coordinated a pick up when the office opened at 6 am the next day -- this quick response helped us as we were to fly out early afternoon. All in all, a beautiful property where staff goes above and beyond in making our first trip to Tokyo a memorable one.

This was a fantastic experience at this well maintained property. Everything is near by like shops, restaurants and a mall. This hotel offers an absolute high level of costumer service.The rooms are in an immaculate clean conditions. The beds are absolutely comfortable and the breakfast is of an absolutely high quality. A very special thank you to the Russian speaking lady Amira. While away on daily business trips she took very well care of my mother. She was 24/7 available and helpful even in her time off. Outstanding job by Amira! She was a great help to me and my mother. The service of her and other staff members makes this property very special!

We stayed at The Ritz-Carlton, Tokyo in July 2025 and had a very enjoyable one-night stay. The hotel has an excellent location in Tokyo Midtown, with convenient access to shopping, restaurants and public transportation. Despite being in a busy part of Tokyo, the atmosphere inside the hotel felt calm, elegant and refined. Our room was clean, comfortable and very quiet. The high-floor setting provided impressive views across Tokyo and made the room feel removed from the activity of the city below. The room and bathroom were both well maintained, with the quality and amenities we expected from a Ritz-Carlton property. The service throughout our short stay was professional, polished and attentive. Everything was handled smoothly, and the overall experience felt luxurious without being overly formal. The hotel is in a premium price category, but the location, views, room quality and level of service made it a memorable stay. We would happily return for a longer visit.

Ripping mainstay, the lobby has been tastefully redecorated since I last visited two to three years ago. Common areas are lovely and the hotel is a convenient fifteen to twenty minute taxi ride from popular Tokyo neighborhoods like Ginza and Otomesando. The underground is in the same complex but is a good 8 to 19 minute walk from the hotel. Guest rooms lack in lighting and suffer a bit from dark wood finishing that dim the rooms. The breakfast area is understaffed and you often must wait for a seat as the limited staff cannot handle the morning rush. All in all, a solid choice in Tokyo - inoffensive, well located, but rooms could do with a refresh and the breakfast certainly could use some more servers and staff on hand. Not a “wow” but it is reliable and professional.