The Ritz-Carlton, Tokyo

Here’s a polished version of your review that keeps your enthusiasm while making it flow beautifully: ⸻ We stayed for three nights in a Club Suite with full access to the Club Lounge, and I can honestly say this was the best experience we’ve ever had. We regularly book Club Suites when we travel, but this stay truly stood out. From the moment we arrived, everything was flawless. The Japanese culture of politeness and warmth is always special, but the staff in the Club Lounge were absolutely exemplary. Nothing was ever too much trouble — every request was handled with genuine care, efficiency, and a smile. A special mention must go to the Club Lounge Manager, Shunpei Oya, who went above and beyond on the day of our departure to ensure everything went smoothly. His attention to detail and commitment to guest satisfaction made a lasting impression on us. The food offerings in the lounge were excellent throughout our stay — beautifully presented, varied, and consistently delicious. Every aspect of the experience felt thoughtful and refined. I cannot say enough about how exceptional everything was. We highly recommend this hotel and look forward to returning.

Absolutely the BEST in Tokyo, knowing how excellent service is everywhere in Tokyo The Ritz Carlton truly sets a new standard- the personalized service from check in to recognizing my son’s birthday are truly appreciated. Thanks to all the Ladies and Gentlemen of The Ritz Carlton Tokyo

This hotel was the last place we stayed on vacation, and what a perfect way to end our trip in such an excellent way! Nadya's customer service and communication skills were superb- she was the perfect first impression for us arriving at The Ritz Carlton Tokyo. Check in was a breeze, breakfast was excellent and the servers were all very kind and attentive, and the staff outside were very friendly to ask us if we needed a taxi cab anywhere.

First time in Tokyo and my wife and I stayed for a week in a premier executive suite. I looked at a few other hotels in Tokyo that I considered staying at but after staying at the Ritz-Carlton, I’m elated with our decision. The rooms are extremely clean, well laid out, and beautiful as advertised. The view from our 52nd floor sweet was spectacular. The hotel in conveniently situated central to almost all the areas we wanted to visit. Access to the attached mall and many nearby restaurants was a plus. I really strained my brain to come up with one shortcoming on this visit and I could not. The staff was friendly and amazingly quick and thorough on every request we had. We enjoyed many conversations with team members and were welcomed pleasantly by each and every one. In a word, our stay was PHENOMENAL! Toine and Toshi will get the inside joke. We’re looking forward to bringing our whole family back for our next visit!

We are a family of five traveling from New Jersey, USA, and reserved two suites for our stay. Check-in time was 3:00 PM. We arrived around 3:40 PM, yet one of the suites was not ready. It was 4:30 PM, and the suite was still not ready. This was extremely disappointing and not what one expected from a five-star luxury hotel. To make matters worse, we had to wait nearly an hour for our luggage. Eventually, we found out that all of our luggage were delivered to one of the suites, without notifying us, while our entire family was waiting in the other suite. There was no communication or no explanation. We have stayed at many five-star hotels and luxury resorts around the world, and this was honestly one of the worst check-in and arrival experiences we’ve had. The lack of coordination and communication was shocking for a property of this reputation. Unfortunately, this experience has left a very poor impression. We genuinely regret not choosing Four Seasons, and at this point, we are unlikely to stay at a Ritz-Carlton again.