The Ritz-Carlton, Tokyo

A genuinely stunning property, and the luxury hotel where the service matches the price tag. The room. Beautiful, immaculate, and thoughtfully designed rather than just expensive-looking. The city view is spectacular. Automated blinds, considered lighting throughout, and one of the most comfortable beds we've slept in. They left gifts waiting for us on arrival setting the tone for the whole stay. The staff are the reason to book here. They handled restaurant reservations, gave genuinely good recommendations, and helped us think through timing and scheduling for our days. Not "we'll look into it" helpful, actually helpful, and consistently warm about it. It's the kind of service that makes a trip easier instead of just more comfortable. Food and drink. The lobby bar is gorgeous and the cocktails are excellent. Breakfast overlooks the skyline and delivers on both the food and the view. Worth getting up for. Location. It isn't the most central spot in Tokyo, and that's the one honest trade-off. In our experience the service and quality more than made up for it. The mall next door also helps with some solid food and shopping right there without going anywhere. Bottom line: if you're weighing this against something more central, book here anyway. The staff make it worth it.

The Ritz-Carlton Tokyo is a great hotel and delivers the high standards you would expect from a Ritz-Carlton. We received a room upgrade, which was much appreciated. The room was huge, especially by Tokyo standards, and the bathroom was truly what you would expect from a proper five-star luxury hotel. The location is excellent and very convenient for exploring Tokyo. The staff were also extremely friendly, attentive and always ready to help. The only disappointment was the breakfast buffet. Compared with other five-star hotels, the selection was rather small and overall a little underwhelming. Apart from breakfast, we had an excellent stay and would definitely recommend the hotel.

During my trip to Tokyo, I stayed at The Ritz-Carlton, Tokyo, perched high above the city with spectacular views of the skyline. The reception is located on the 45th floor, offering an impressive welcome from the moment you arrive. The attentive and welcoming staff made an excellent first impression, greeting me warmly and providing thoughtful service throughout my stay. My room was spacious, immaculate, and beautifully appointed, with a breathtaking view even of Mount Fuji. I also appreciated the lovely welcome amenities. Breakfast was exceptionally well organized, with a wide variety of à la carte and buffet options to suit every preference. The spa, complete with a swimming pool and panoramic views, was another highlight. Overall, The Ritz-Carlton, Tokyo provided a truly luxurious experience in the heart of the city.

Just spent 5 nights at this opulent and beautiful property in late July for a family trip. It was our first time in Tokyo and we appreciated the very helpful and courteous staff. Right off the bat, we appreciated having a separate check-in on the 53rd club floor which saved us time and hassle after a very long flight in from Toronto. The club lounge staff was incredible - Hemant, Toshi and all the others including some attentive and courteous service from the chefs as he had some dietary restrictions and allergies to navigate. The lounge itself has an amazing atmosphere with some great views of the city. The gym is well equipped but can get a little tight in the free weight section. All equipment looks brand new and they seemed to have a lot. Both gym and pool area were well attended and very well maintained. The heat experience section is a must. In terms of location, we were walking distance to a couple of key subway stations and had some nearby shopping as well. We had a situation outside the hotel and we greatly appreciated the assistance the bell staff provided. While sight seeing my son left his mobile phone in a Uber taxi. We were unable to contact the driver directly (in North America this feature is available) and we were unable to navigate the central Tokyo Taxi number as there was no answer. We called the hotel and were put through to the bell desk. Sandesh who was on duty managed the communication with Tokyo Taxi and was able to confirm the phone had been left in the taxi after 2 hours, which provided some reassurance. He continued to call and coordinated a pick up when the office opened at 6 am the next day -- this quick response helped us as we were to fly out early afternoon. Overall, a beautiful property with staff that goes above and beyond and meets our expectations of what a Ritz stay should be like.

Spent 5 nights at this property in late July '26. We appreciated having a separate check out space on the 53rd for club lounge as this saved us some time and headache after a long flight from Toronto. Overall, the property is opulent and sophisticated and every staff member encountered ensured our stay would be a comfortable one. We appreciated the club lounge staff - Hemant, Toshi and all the others including the great chefs who were extremely attentive and courteous. The gym was well equipped with new equipment and was well attended, as was the pool area and heat experience (which is a must). We had a a lot of questions for the concierge and appreciated their time in helping us navigate. Outside of the hotel, we had a situation and the bell staff was very responsive as it was time sensitive. While sight seeing my son left his mobile phone in a Uber taxi. We were unable to contact the driver directly (in North America this feature is available) and we were unable to navigate the central Tokyo Taxi number as there was no answer. We called the hotel and were put through to the bell desk. Sandesh who was on duty managed the communication with Tokyo Taxi and was able to confirm the phone had been left in the taxi after 2 hours which provided some reassurance. He continued to call and coordinated a pick up when the office opened at 6 am the next day -- this quick response helped us as we were to fly out early afternoon. All in all, a beautiful property where staff goes above and beyond in making our first trip to Tokyo a memorable one.