Royal Park Hotel The Shiodome, Tokyo

We had 2 nights here. The location is good, the staff are very friendly and the hotel is quite modern. On the Executive floor the breakfast operation is very good, evening cocktails could do with a few more variations on the canopes, but the drink selection is superb. The rooms are small, so small we had to upgrade at the hotel to the next room category for around Y6000 / night. Maybe this room selection / category would be better if you booked direct, on this occasion we booked through an agency. Good for Metro access and local shops. This is a very international hotel, so you lose the Japanese touch. We have stayed many times at the Royal Park in Nihonbashi which for us has the edge for many good reasons.

This Hotel was absolutely great. The staff was extremely polite and helpfull. The room is quite big and clean with an incredible view and the location couldn’t be better. You can go straight into shimbashi station and onto the Yamanote or Asakusa Line in no time and you can access the station underneath a roof so you don’t even get wet if it rains. Honestly this hotel is the perfect home base for exploring Tokyo. I am already planning my next trip there.

Location and Accessibility: Conveniently near to Shimbashi and Shiodome stations, providing easy access to various parts of Tokyo. Room comfort and Cleanliness: Rooms are generally comfortable and clean but kind of dated. Service and Staff: Friendly and helpful Dining and Amenities: A good selection of food options within its vicinity but lounge options kind of limited. [-] Areas for improvement: Parking options could be made available with dedicated lots.

The service was remarkably poor. Staff consistently responded with "we can't do that" to every request without offering any alternatives. Even AI assistants provide more helpful responses these days. The breakfast experience was particularly uncomfortable. Staff members were loudly chatting and laughing with kitchen personnel, making me concerned about hygiene and professionalism. The most unacceptable experience occurred when they asked me to choose between uncleaned rooms. This is absolutely unheard of in any reputable hotel. I suspect many of the positive reviews for this hotel may be misleading. Based on my experience, I cannot recommend this Hotel under any circumstances.​​​​​​​​​​​​​​​​

The room was clean and the bed was a good size. The bathroom had everything we needed including hairdryer, comb, toothbrush, bath and shower products etc. The hotel even provided pyjamas and slippers. The room was compact but the design worked very well. The breakfast was very nice and the view every morning from our breakfast table was such an amazing start to the day! The food was delicious and there was a lot of choice. The staff were incredible! I must say that the kindness of the staff is what will stay with me for the rest of my life; they made us feel happy and welcome; We were always greeted with a warm and genuine smile. I am so thankful to have chosen this hotel; the area was very nice and was not far from great restaurants, cafes, Shimbashi Station was a short stroll away, Ginza also not far. Hamarikyu Gardens were next door and it was such a nice morning stroll, one can also have traditional macha tea in a tea-house overlooking the lake! I will definitely stay here again!