Shangri-La Tokyo

I had a wonderful experience at the Horizon Club, and I’d especially like to highlight the exceptional service provided by Aisha. She was incredibly helpful with everything, always available, and genuinely attentive—without ever making it feel like a duty. I was surprised to later find out that she’s actually the supervisor! It would be great if her role were indicated more clearly on her nametag or in emails, as she truly represents leadership by example. Her professionalism and kindness made a real difference in my stay. Not to mention every member in Horizon Club has unique way to welcome their guests feeling like home! Thanks to Takeshi, Stephanie and Carrie! The perfect combinantion of the team with international drops to smooth everything in Tokyo!

I stayed at this hotel for 5 nights and was not disappointed. This hotel lived up to the Shangri-La reputation. The service was impeccable from the moment I arrived. I had emailed the hotel in advance and told them I planned to take the airport bus from the airport. They responded quickly and advised me which bus to take that would drop me off right in front of the hotel. I also requested someone to meet me at the stop and escort me to the hotel - this was done with great efficiency. The food and beverage service were excellent. I had access to the Horizon lounge, which was well run and offered great snacks, drinks, spectacular views of the city, and a more quiet location for breakfast (the main restaurant for breakfast was always busy and crowded). My room overlooked the train station and the Imperial gardens. The floor to ceiling windows offered a stunning view of the storms rolling in. My room was spacious, comfortable, and luxurious. The hotel is located next to Tokyo station, which was convenient not just for transportation, but also shopping and a variety of food options. Finally, I want to share that on my birthday, the hotel sent me a bottle of wine - classy!

Great stay at the Shangri-La Tokyo! This hotel is in the business district, and while there is not a lot of touristy things to do in the immediate area, it is extremely convenient to Tokyo Station (which is basically it's own underground city) and a reasonable cab ride away from basically everywhere we wanted to go. Staff was super pleasant, especially the women who is a host at the Piacere restaurant for breakfast (we ate there daily). We did not take advantage of the pool or gym but both are nice amenities.

A true definition of a 5 star hotel. It was a bit confusing at first as it just has a few high floors in the building, but got the hang of it. While the service and staff were top notch, do have to mention a few things. If you think you got a hotel with a pool, think again, as it requires a reservation to go to in advance and it has a limitation of maximum 8 people at a time, so would need to plan accordingly. While the hotel offers breakfast, it is at about $50 a person and honestly not worth the money. Did love the room, where not a single little detail was missed.

I tried to get a breakfast with a business partner on a Friday early morning. There were several tables available and no hotel guest waiting but as a rule: no service for non staying guests. This hotel is no longer an option for biz meetings. Anyhow there are several other hotels nearby in walking distance who offering a good breakfast (western & japanese style)