Shangri-La Tokyo

This hotel does everything perfect! From the moment you step into the building you forget all about the crazy busy Tokyo outside. Someone is always at the door to greet you and to push the elevator button to go up to the lobby. Not sure how but every staff member I've ever met had a genuine smile on their faces with a clear message that they are there for you. They are willing to do their very best to make you feel comfortable and at home. Everything was perfect!

Like the location and rooms , most importantly all the staffs in executive lounge and check in can speak fluent English which makes it a lot easier for the hotel guests. The lounge atmosphere is great , staffs were friendly. Great experience as usual . Your ground floor staff Nakai escorted us to Narita express , helped us purchased tickets and brought us all the way to the train platform , very helpful and experienced staff.

There are not enough good things to say about the Shangri-La Tokyo. We travelled and stayed here for 5 nights as a family of 4, with a toddler & my daughter who turned 8 during our visit. From arriving, we were met by a member of staff at the station, and completely taken care of from then on. We were looked after and welcomed very smoothly. Our room was perfect, and the views were stunning. We ordered room service several times & it was great. The amount of amenities in this hotel was something else, they really do leave no stone unturned. Breakfast was stunning, both in the main restaurant and horizon level. We didnt want to leave, everything about this hotel was ‘wow’. But the one thing they did for us that truly stood out, was on checkout day when we were getting the bullet train to Kyoto, they arranged for us to be escorted by the concierge not just to the station, not just to the actual platform, but to the very section our car would be pulling up to. The level of care, and service in doing that saved us a huge amount of stress and we are truly grateful for that. I wouldnt hesitate to recommend this hotel. You absolutely get what you pay for!

This is my 11th stay at Shangri-La Tokyo since 2014. As good as always. I really appreciate that they offered me a very early check-in, since we arrived at HND at 0700 in the morning. We ate at Nadaman restaurant for three days, and the food was just fresh and amazing. The breakfast was also very good. The standard of this hotel never drops. One of the things I appreciate most is that they will email you and check your history, asking if you have any special requests or services. They don’t just copy and paste a standard email, but really provide a tailor-made one. This makes you feel that they genuinely remember and care about their guests. Tokyo Station is just 1–2 minutes away, with lots of shopping around the station. I also really appreciate that their General Manager, Matthias Sutter, personally checks with guests during breakfast to make sure everything is going well. This is something hotel management should do — not only sit in the office, but also communicate directly with customers. I also tried the SPA, and the service is still as good as it has been for decades. Thank you also for making my son’s birthday special during our stay. We really appreciated the thoughtful gesture and care. To conclude, it is an excellent hotel, and I definitely will come again. Just a little bit of advice: next time for breakfast, can we have fresh apple juice? 😊 Thanks, dear Shangri-La Tokyo!

Amazing service all around. Misaki Ohno was always so delightful and helpful with everything. Beautiful property, convenient location to get around and to and from both airports. Service with a smile. Everyone aims to please and exceed expectations. Can’t wait to stay here again!