The Strings by InterContinental Tokyo

Pro: excellent location, next to train station include one of bullet train station. The staff overall are excellent. Room is modern and comfortable. Con: terrible food overall. I stay 8 nights and try breakfast for 6 days. It is very little variation. I order burger for room service, wagu beef patties are dense with no favor, it is not even hot. Seafood pan fried noodle has only 1 shrimp, 1 scallop and 1 squib, the meal is 6k yen. The worst is not the price but taste. The Italian kitchen is not better. Braised chicken is bland, Cesar salad has no anchovy, shave cheese .it is Hugh portion but not enough dressing. Overall is good stay beside food and long commute to city center.

Excellent overall experience. We had 2 rooms for 2 nights. Beautiful hotel in a great location near Haneda. Easy to get to by train. The front desk staff made the difference. As an IHG Platinum elite member, we were accommodated with an upgrade to the 28th floor- twin beds on the west side. We pleasantly surprised to have a view of Mt Fuji. Staff that stood out were Yoshioka-san, Honda-san and luggage bellman (sorry that I didnt get his name) on Feb 3rd check-out. Took initiative to find us a taxi and walked us to elevator- small acts of service which make a difference in providing service excellence. The aesthetics and decor of hotel were lovely. Similar to pictures on internet. Hotel is right next to Shinagawa station so super convenient for Shinkansen and JR lines.

Excellent hotel. Location, staff, food. Everything was great . The room was perfect, clean and comfortable

Just a spectacular three-night stay for us. First of all, the highlight for us was the club lounge. The hosts were wonderful and in particular I would like to mention Date. She is a wonderful person. Always had a big smile and her service was exemplary. I decided to try the Japanese breakfast the last morning and she remembered that I can’t do gluten without me mentioning it, then adjusted the breakfast as gluten free, which was an awesome breakfast. I now wish I would have ordered it every morning. The fish was incredible. The lounge is well worth the money because we found it as a quiet respite in chaotic Tokyo. All of our breakfasts were amazing. We would pay extra again. The room and view was beautiful. The bathroom was excellent- great shower/bath room with rainfall shower head and strong hand-sprayer. Toto toilet and an enormous amount of bath amenities. Housekeeping was excellent. They brought new waters every day and adjusted our coffee selection (caffeine only!) after we left a written request. Hands-down one of the better hotel stays we have had over the years and will absolutely stay again while in Tokyo.

I recently stayed at The Strings by InterContinental Tokyo, whichi has a great location, just 20-minute drive from Haneda Airport and next to Shinagawa Station, making it very convenient for getting around. Hotel's service is excellent. The front desk staff kindly led me to the executive lounge for afternoon tea while check-in, and they also proactively helped me store my luggage when I checked out. Although I only stayed for one night, the warmth and hospitality shown by staff left a very good impression on me. I'll absolutely be back on my next trip to Tokyo!