The Strings by InterContinental Tokyo

Booked two nights through Chase The Edit and had a great experience from start to finish. We arrived from Haneda in about 25 minutes by Uber, and the hotel’s location is excellent, with covered pedestrian access directly to Shinagawa Station. Check-in at 3:00 p.m. was quick and seamless. Our upgraded corner king room was ready on arrival. Like many hotels in Japan, the room wasn’t huge, and it felt a bit tight with four suitcases, but it was modern, well-designed, and comfortable. The bed was excellent, the bathroom was spacious with a tub/shower combination, and the bedside lighting controls were a thoughtful touch. The fitness center is on the small side—it appears to be converted from a couple of guest rooms—but it has enough equipment for a solid workout, including treadmills, bikes, cable machines, and free weights. Breakfast, dining, and the executive lounge are all conveniently located on the 26th floor. The food was consistently good, and the staff throughout the hotel were friendly and efficient. One of the best perks of booking through Chase The Edit was the $100 (¥16,400) property credit. Since the hotel doesn’t have a spa, we used it at the on-site Chinese restaurant, China Shadow. The dim sum set was excellent, and the service from Kabotera was truly exceptional—attentive, professional, and one of the highlights of our stay. Overall, The Strings InterContinental is a polished, well-run hotel with a fantastic location, comfortable rooms, and excellent service. I’d happily stay here again and would recommend it to both business and leisure travelers.

Excellent location and service! Very satisfied with the clean quiet room and very nice people around.

After 17 hours of flying from Alaska and train from Narita we had a smooth check-in with excellent and friendly staff and right to a perfect night’s sleep! The next morning we had breakfast at the Club lounge that was a quiet and enjoyable atmosphere with a special shout out to the Excellent staff especially Aye and Mattsura (sp)

My family recently stayed a few nights at the Intercontinental Strings. The hotel is located in a building next to Shinagawa Station. That makes it very easy to get to or from Haneda Airport via the subway. Shinagawa is also on the Yamanote line, which provides additional access to the rest of the city. Guests require a key card to access the elevators in the lobby that take them to the guest room floors, a nice touch. The rooms are well-appointed with closets to accommodate bags and clothes. The bathrooms have both a walk-in shower and tub. The breakfast buffet has both Japanese and western dishes.

This hotel is just perfect. The staff here is very polite, professional and accommodating. On the day of the departure, we had them arrange a taxi to the airport and they even helped us with our multiple bags and escorted us to the cab when it arrived so we didn’t have to wait outside in the hot climate. The location is very convenient. Covered walkway all the way from Shinagawa station to the hotel. We tried the breakfast buffet and it didn’t disappoint. The menu was slightly different the next day so we got to try different dishes and they service French press coffee. Overall, amazing experience, great location and delicious food. This hotel has it all and we would definitely stay here again!