The Strings by InterContinental Tokyo

It's been a great stay for me, all staff was extremely attentive and helpful. The location was excellent - 11 mins on the fast train from Haneda airport. And the station is just 3-5 min walk from hotel, with a connecting bridge. 20 mins to Yokohama and just in between Takanawa Gateway and Oimachi where the 2 newest malls are located. The room is clean and decent. Nothing to complain. I would recommend it to all Travellers who look for comfort and peace of mind. Great value for money!

I stayed here for two nights and had a great experience. The staff were really friendly and welcoming, and check-in was quick and easy. The room was clean, comfortable, and had everything I needed. The location was convenient, and breakfast was a nice bonus with plenty of options. Overall, it was a really pleasant stay, and I'd definitely come back if I'm in the area again. Highly recommend!

Booked two nights through Chase The Edit and had a great experience from start to finish. We arrived from Haneda in about 25 minutes by Uber, and the hotel’s location is excellent, with covered pedestrian access directly to Shinagawa Station. Check-in at 3:00 p.m. was quick and seamless. Our upgraded corner king room was ready on arrival. Like many hotels in Japan, the room wasn’t huge, and it felt a bit tight with four suitcases, but it was modern, well-designed, and comfortable. The bed was excellent, the bathroom was spacious with a tub/shower combination, and the bedside lighting controls were a thoughtful touch. The fitness center is on the small side—it appears to be converted from a couple of guest rooms—but it has enough equipment for a solid workout, including treadmills, bikes, cable machines, and free weights. Breakfast, dining, and the executive lounge are all conveniently located on the 26th floor. The food was consistently good, and the staff throughout the hotel were friendly and efficient. One of the best perks of booking through Chase The Edit was the $100 (¥16,400) property credit. Since the hotel doesn’t have a spa, we used it at the on-site Chinese restaurant, China Shadow. The dim sum set was excellent, and the service from Kabotera was truly exceptional—attentive, professional, and one of the highlights of our stay. Overall, The Strings InterContinental is a polished, well-run hotel with a fantastic location, comfortable rooms, and excellent service. I’d happily stay here again and would recommend it to both business and leisure travelers.

Excellent location and service! Very satisfied with the clean quiet room and very nice people around.

After 17 hours of flying from Alaska and train from Narita we had a smooth check-in with excellent and friendly staff and right to a perfect night’s sleep! The next morning we had breakfast at the Club lounge that was a quiet and enjoyable atmosphere with a special shout out to the Excellent staff especially Aye and Mattsura (sp)