The Strings by InterContinental Tokyo

Absolutely lovely, from the room, to the pyjamas, the Club Lounge, and the staff. Highly recommend.

Everything was perfect, as always. What truly sets this hotel apart is the remarkable sense of silence, tranquility, and calm throughout, combined with discreet yet highly attentive service. The location is unbeatable: right next to Shinagawa Station, offering seamless access to all areas of Tokyo as well as direct connections to the rest of Japan via the Shinkansen. Occupying the top six floors of a very tall building, the hotel boasts stunning views, and the interior design is simply beautiful—elegant, refined, and impeccably maintained. The culinary offering is also excellent, with a wide variety of high-quality options to choose from. If I had to mention one minor drawback, it would be that the duvet can feel a bit too warm unless the room is kept at a relatively low temperature. This can easily be adjusted, although it’s not entirely to my personal preference. That said, this is truly an exceptional hotel, and I will definitely return.

We loved our stay ❤️ it was our 2nd stay and the service, staff and professionalism is always appreciated 👏 you went beyond making our stay very memorable 💙 We love the lounge. Everything is clean, well decorated and you made my friend's birthday! Unfortunately he had a health problem and thank you again for helping with everything. See you soon 😊

A very nice peaceful hotel. Good restaurant.

I have stayed here multiple times while in transit through Haneda Airport as it is a 15-minute ride from the airport on the Keikyu line if you take the express train, or a shortish cab ride that will not break the bank. Booked a premium king club lounge room for 2 nights. Not a big room but OK for a short stay. A lot of space is taken up by the bathroom, leaving the bedroom quite cluttered and poky. Unremarkable urban views - this time we faced another building so blinds down all the time. The buffet breakfast in the main restaurant never disappoints, and the ambience of public areas is nice. This was the first time splurging on club lounge access and it was not worth it. While the club lounge was a nice space, I did not experience personal service or helpfulness with simple requests, afternoon tea is ho hum (stale food) and the short happy hour is quite basic food wise - showy presentation but not tasty or generous. However, there was a decent variety of alcoholic and nonalcoholic drink options. If your benchmark is a US hotel club lounge you will probably think this one is fabulous, but by international 5-star standards it is not. Rice crackers, peanuts and chocolate bits are all you will find in the lounge for much of the day.