The Strings by InterContinental Tokyo

I have stayed here multiple times while in transit through Haneda Airport as it is a 15-minute ride from the airport on the Keikyu line if you take the express train, or a shortish cab ride that will not break the bank. Booked a premium king club lounge room for 2 nights. Not a big room but OK for a short stay. A lot of space is taken up by the bathroom, leaving the bedroom quite cluttered and poky. Unremarkable urban views - this time we faced another building so blinds down all the time. The buffet breakfast in the main restaurant never disappoints, and the ambience of public areas is nice. This was the first time splurging on club lounge access and it was not worth it. While the club lounge was a nice space, I did not experience personal service or helpfulness with simple requests, afternoon tea is ho hum (stale food) and the short happy hour is quite basic food wise - showy presentation but not tasty or generous. However, there was a decent variety of alcoholic and nonalcoholic drink options. If your benchmark is a US hotel club lounge you will probably think this one is fabulous, but by international 5-star standards it is not. Rice crackers, peanuts and chocolate bits are all you will find in the lounge for much of the day.

Room, food, atmosphere, checking in and out, service. Everything was perfect.

They were the kindest staff I’ve ever had help me, very descriptive on all my benefits and helped me receive any packages I had sent to the hotel. Check in was very welcoming and informative and check out was extremely smooth. Entire hotel was well designed and clean at all times. Noise is kept very low at all times including events happening. Rooms are very nice with amenities included.

Excellent Hotel and excellent service. Always perfect in every way

Pro: excellent location, next to train station include one of bullet train station. The staff overall are excellent. Room is modern and comfortable. Con: terrible food overall. I stay 8 nights and try breakfast for 6 days. It is very little variation. I order burger for room service, wagu beef patties are dense with no favor, it is not even hot. Seafood pan fried noodle has only 1 shrimp, 1 scallop and 1 squib, the meal is 6k yen. The worst is not the price but taste. The Italian kitchen is not better. Braised chicken is bland, Cesar salad has no anchovy, shave cheese .it is Hugh portion but not enough dressing. Overall is good stay beside food and long commute to city center.