The Strings by InterContinental Tokyo

We stayed 2 nights with a 10-month old as an Intercontinental Ambassador Platinum Elite and had a wonderful stay. The service was efficient and friendly. The hotel even had a real, non-travel crib for my baby setup in the room upon arrival, which was the best crib we have ever received in a hotel! My baby slept the best he did across the 5 hotels we stayed at in Japan. As an Ambassador, we received the nightly turndown service. The breakfast buffet was wonderful, with both Western and Japanese options as well as made-to-order omelettes. The hotel is conveniently located just a short stroll on the skybridge to Shinagawa station.

Just checked into the Strings and everything feels a bit meh. I’m a IHG ambassador & platinum member and was told at check in that my room was “upgraded” but it doesn’t feel like an upgrade. Room is ok and the bathroom is tiny. Both spaces feel dated. Location is still a big plus and it’s handy to be steps away from Shinagawa Station.

I recently completed a brief one-night stay at InterContinental The Strings Tokyo. From a service execution standpoint, the front desk team operated flawlessly. Communication was highly efficient due to their fluent English, and their professionalism was evident. I specifically stress-tested their patience by repeatedly confirming the complimentary mini-bar policy, and they responded consistently with a professional, "shokunin" (craftsman-like) demeanor every single time. I want to highlight three key personnel who significantly elevated our user experience: Miss Ishida: Demonstrated excellent logistical care. She handled our luggage storage with high attention to detail, provided a clear overview of the hotel’s key features, and proactively managed the seamless transfer of our bags to our room. Kenny: Provided outstanding customer engagement. He clearly outlined the terms of use for the meal vouchers, offered valuable local weather insights, and recommended the hotel’s signature dining options. I also appreciated his proactive assistance in escorting us to the elevators, ensuring we understood the lobby's keycard security protocol—a great security feature I hadn't seen in other IHG properties. Miss Honda: I must formally apologize to Miss Honda. Due to a momentary oversight, I ignored her initial service prompt and went straight to the IHG priority lane. Despite my error, her service recovery and attitude remained exceptionally polite and professional. Moreover, she provided excellent "technical support" by patiently guiding me step-by-step through the IHG mobile app to successfully activate and confirm my digital meal voucher. The team here delivers a perfectly optimized balance of efficiency, security, and warm hospitality. I would return without hesitation.

It’s a beautiful hotel, very well located next to Shinagawa Station, on the upper floors of a 36-story building with stunning views over the city. Despite its central location, it is remarkably quiet and very comfortable. The rooms are of a high standard and equipped with all the amenities you may need. The hotel team is exceptionally helpful and friendly. I highly recommend it.

Absolutely lovely, from the room, to the pyjamas, the Club Lounge, and the staff. Highly recommend.