Fairmont Royal York

Lovely welcome, from the beautiful sent in the air, the friendly front desk staff and the exceptional housekeeping staff (R.A.). Thank you for taking good care of me during my stay.

I had not stayed at this location in several years and was impressed by improvements to the communal areas and fitness centre. The main lobby area is always a party and I was never in it without a live piano player. The location cannot be beaten for travelling on ViaRail and using the TTC without ever needing to go outside. As this was a stay booked through hotwire, I was not surprised my room was not in the renovated section, but was perfectly serviceable except for a bathtub that would not drain during showers. The fitness centre was where I spent most of my awake time during my stay. Hotub, dry off and workout, sauna. I mainly used the showers provided in the fitness centre instead. Extra towels and bathrobes were provided there along with an area of four sinks and mirrors (with makeup mirrors) to complete getting ready. Lockers came with programable locks which I appreciate. After checkout I was given a daypass to continue using the facilities before my afternoon train. Staff were friendly. I had in-room dining twice at breakfast, it arrived promptly, fresh, and as ordered. The room also came with the largest minibar I have seen in a hotel for many years. The fridge has absolutely no space for guests to store their own things, but a good-sized extra fridge is provided at no cost if you require it for medications. Maid service was available throughout the day and I was happy with the cleanliness of the room. This is not the area of Toronto I usually stay in because there are more interesting areas to explore. But I was able to access anywhere I needed to go, including the high park area by taking the UP train.

This was my first time ever staying at the Fairmont Royal York, and while the location is ideal, this was by far the worst hotel I've ever stayed at. When I first was checking it, it was a headache because they had me staying in a room with two double beds when I booked a King room. This isn't a huge deal, but it was a lot of back and forth before it was resolved. The walls are extremely paper thin, and when I tell you that you can hear everything, you can seriously hear EVERYTHING that is going on around you (in other rooms & the hallway). I am typically a heavy sleeper, and this was the first time that I needed white noise to sleep because of the constant noise. Finally, after my first night, I got a message from the hotel saying that I need to change rooms. I then moved rooms and I was informed that it was because they fould a bug in my room. I tried to get more information, but they didn't provide and the only form of compensation that I was offered was a free laundry service. Ultimately, for a 5 star hotel, all I got was a huge headache, lack of sleep, and potentially bed bugs. I am praying that my company doesn't send me to this location again because it isn't worth it at all.

Amazing hotel best in the city clean friendly staff nice size rooms great options very quiet hotel location amazing atmosphere perfect !!

Excellent service and rooms were made up to perfection. Staff very friendly and accommodating. I highly recommend staying at the Fairmont.