Four Seasons Hotel Toronto

Our absolute favourite hotel in the city whether we are visiting with our children or a couples weekend. We stay around 5 times + a year at this location. The staff are so personable and make every stay seamless. They respond on the app very quickly and ensure all of our requests are fulfilled and our expectations are exceeded. The beds are the comfiest ever! Thank you all at the FS Toronto.

Absolutely gorgeous room, the bedding was luxurious and the staff treated my boys with incredible consideration. Definitely our favorite hotel experience in Toronto so far.

The best service ever!! Staff awesome and overall set up, communications (via WhatsApp) so convenient and smart. He kin Team, Housekeeping, RoomService, gift shop staff everyone in this hotel was friendly, helpful and knowledgeable. Can’t wait to return. And, super pet friendly!!!

Hotel is great in a nice location in downtown Toronto next to great shopping, food and pretty central to all of the big attractions. Hotel itself is beautiful, nice rooms as one would expect with a Four Seasons, only small disappointment on the room is that it had a single sink in the bathroom. A couple things kept this from being a real 5 star experience. First was that despite the hotel knowing we were arriving early and our booking including early check in, we weren't able to get into our room until almost 4pm. Our room also didn't appear to include the free upgrade we expected. The check in experience itself was something more like a Courtyard Marriott, people at a desk doing their job, but putting no real additional effort into it. Certainly nothing near the level other high end hotels do. Lastly, the staff knew that there were several frustrated guests (we all were seated in the restaurant sharing our surprise about the experience) and at least with us, appeared to make no real effort to recognize the inconvenience. I appreciate that this may not have had much to do with the staff and instead the result of overbooking, short staffing, or other items outside of the direct staff's control, but letting guests know what their limitations are and giving the guests a sense that they're doing everything they can goes a long way. The hotel certainly realized we're not a frequent flyer with Four Seasons, I usually try and keep my spend with another brand. They likely had higher priority guests to take care. I don't begrudge them that, but this stay didn't do much to persuade me to deviate from my habits.

This property is perfectly situated in one of the world's most cosmopolitan cities. Despite any cultural differences, it consistently impresses. The facilities and services are exceptionally tailored to the comfort of the luxury traveler.